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  2. Invoice Ninja
  3. InvoiceNinja: Links don't work on PDF anymore

InvoiceNinja: Links don't work on PDF anymore

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  • P pHneutre

    Hello, first time here. I am hosting InvoiceNinja v5.7.6-C123 on a Cloudron, and <a> links in generated PDFs stopped working all of a sudden, meaning they still appear (blue and underlined) but are not clickable anymore.

    • Unless mistaken, it doesn't seem to come from an IN update (last update in August, stopped working in September).
    • the HTML sent to the PDF generator seems to be well-formed and does contain the proper <a> link.
    • I tried two PDF generators (PDF_GENERATOR=snappdf and PDF_GENERATOR=hosted_ninja), slight output differences but same problem.

    I posted on IN forums, no luck so far.
    Thanks in advance.

    girishG Offline
    girishG Offline
    girish
    Staff
    wrote on last edited by
    #2

    @pHneutre Have you asked them if they can reproduce the issue? Wondering if this is an app bug or a packaging bug? If it's the former, reporting and following up with the app authors is the best we can do.

    P 1 Reply Last reply
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    • nebulonN Offline
      nebulonN Offline
      nebulon
      Staff
      wrote on last edited by
      #3

      The current package is version 5.7.51 are you really running 5.7.6 ? This seems quite old by now.

      There was also just now a new package update which rolls back some pdf route changes, not sure if this is related to the issue.

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      • nebulonN nebulon marked this topic as a question on
      • girishG girish

        @pHneutre Have you asked them if they can reproduce the issue? Wondering if this is an app bug or a packaging bug? If it's the former, reporting and following up with the app authors is the best we can do.

        P Offline
        P Offline
        pHneutre
        wrote on last edited by
        #4

        @girish said in InvoiceNinja: Links don't work on PDF anymore:

        @pHneutre Have you asked them if they can reproduce the issue? Wondering if this is an app bug or a packaging bug? If it's the former, reporting and following up with the app authors is the best we can do.

        As you can see on the IN forum link, there aren't many answers, and I seem to be the only one reporting this problem. Currently I have no idea if it's a package or upstream bug.

        @nebulon said in InvoiceNinja: Links don't work on PDF anymore:

        The current package is version 5.7.51 are you really running 5.7.6 ? This seems quite old by now.

        There was also just now a new package update which rolls back some pdf route changes, not sure if this is related to the issue.

        Hmm... Autoupdates are enabled and no new version is found:
        Capture d’écran de 2023-11-17 18-21-03.png
        Is there something wrong with the way it looks for updates?

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        • nebulonN Offline
          nebulonN Offline
          nebulon
          Staff
          wrote on last edited by
          #5

          What version is your Cloudron currently?

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          • P Offline
            P Offline
            pHneutre
            wrote on last edited by pHneutre
            #6

            Sorry for the delay: after talking to my cloudron superadmin, our cloudron was version 7.4.3 and we saw that updates were not automatically installed because of lack of disk space. Incidentally, we saw that the superadmin was able to see updates available for IN, contrary to me. Is it the expected behavior? Looks like a bug or a design flaw to me because "no new updates available" is misleading. (Should I open another subject or ticket for this matter?)

            Now we updated cloudron (7.6.1) and IN (now 5.7.55) and the problem I described is still there.

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            • nebulonN Offline
              nebulonN Offline
              nebulon
              Staff
              wrote on last edited by
              #7

              At least between admin and superadmin there is no difference with regards to the app updates, not sure why this has happened.

              Tried to reproduce this in our instance, but tbh I don't even know how to add links in the invoice.

              P 1 Reply Last reply
              0
              • robiR Offline
                robiR Offline
                robi
                wrote on last edited by
                #8

                Perhaps this is more related to the PDF viewer.

                Feel free to provide a PDF sample with a clickable link.

                Conscious tech

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                • nebulonN nebulon

                  At least between admin and superadmin there is no difference with regards to the app updates, not sure why this has happened.

                  Tried to reproduce this in our instance, but tbh I don't even know how to add links in the invoice.

                  P Offline
                  P Offline
                  pHneutre
                  wrote on last edited by
                  #9

                  @nebulon said in InvoiceNinja: Links don't work on PDF anymore:

                  At least between admin and superadmin there is no difference with regards to the app updates, not sure why this has happened.

                  I'm not sure I am an "admin", I'm not used to cloudron's rights management, but I have rights to manage users and mailboxes. 🤷

                  Tried to reproduce this in our instance, but tbh I don't even know how to add links in the invoice.

                  To edit the invoice template in IN: Parameters > Advanced > Invoice template (or model?) > Customize > select your template > Edit
                  To add a link: "body" tab and add it in the HTML as a <a href=""> tag.

                  @robi said in InvoiceNinja: Links don't work on PDF anymore:

                  Perhaps this is more related to the PDF viewer.
                  Feel free to provide a PDF sample with a clickable link.

                  Here's a PDF with a clickable link. Real-life invoice so discretion advised please. Link will expire on the 22nd of dec for now.

                  robiR jdaviescoatesJ 2 Replies Last reply
                  0
                  • P pHneutre

                    @nebulon said in InvoiceNinja: Links don't work on PDF anymore:

                    At least between admin and superadmin there is no difference with regards to the app updates, not sure why this has happened.

                    I'm not sure I am an "admin", I'm not used to cloudron's rights management, but I have rights to manage users and mailboxes. 🤷

                    Tried to reproduce this in our instance, but tbh I don't even know how to add links in the invoice.

                    To edit the invoice template in IN: Parameters > Advanced > Invoice template (or model?) > Customize > select your template > Edit
                    To add a link: "body" tab and add it in the HTML as a <a href=""> tag.

                    @robi said in InvoiceNinja: Links don't work on PDF anymore:

                    Perhaps this is more related to the PDF viewer.
                    Feel free to provide a PDF sample with a clickable link.

                    Here's a PDF with a clickable link. Real-life invoice so discretion advised please. Link will expire on the 22nd of dec for now.

                    robiR Offline
                    robiR Offline
                    robi
                    wrote on last edited by robi
                    #10

                    @pHneutre said in InvoiceNinja: Links don't work on PDF anymore:

                    Here's a PDF with a clickable link

                    The link at the top of the PDF doc is clickable and leads to here for me in my Vivaldi browser.

                    Conscious tech

                    1 Reply Last reply
                    1
                    • girishG Offline
                      girishG Offline
                      girish
                      Staff
                      wrote on last edited by
                      #11

                      Right, same for me. I can click the link in the PDF just fine on Firefox.

                      1 Reply Last reply
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                      • P Offline
                        P Offline
                        pHneutre
                        wrote on last edited by
                        #12

                        Why yes, I have been asked for a PDF with a clickable link so I provided 😅 . Now for an unclickable link (which does sound more appropriate indeed) (same expiration date).

                        1 Reply Last reply
                        1
                        • robiR Offline
                          robiR Offline
                          robi
                          wrote on last edited by
                          #13

                          That is just underlined text, and not a link from my perspective (browser and Foxit Phantom PDF).

                          Conscious tech

                          girishG 1 Reply Last reply
                          1
                          • robiR robi

                            That is just underlined text, and not a link from my perspective (browser and Foxit Phantom PDF).

                            girishG Offline
                            girishG Offline
                            girish
                            Staff
                            wrote on last edited by
                            #14

                            @robi I think that's the bug, that invoiceninja is not creating links and instead creating underlines (maybe?)

                            1 Reply Last reply
                            1
                            • P pHneutre

                              @nebulon said in InvoiceNinja: Links don't work on PDF anymore:

                              At least between admin and superadmin there is no difference with regards to the app updates, not sure why this has happened.

                              I'm not sure I am an "admin", I'm not used to cloudron's rights management, but I have rights to manage users and mailboxes. 🤷

                              Tried to reproduce this in our instance, but tbh I don't even know how to add links in the invoice.

                              To edit the invoice template in IN: Parameters > Advanced > Invoice template (or model?) > Customize > select your template > Edit
                              To add a link: "body" tab and add it in the HTML as a <a href=""> tag.

                              @robi said in InvoiceNinja: Links don't work on PDF anymore:

                              Perhaps this is more related to the PDF viewer.
                              Feel free to provide a PDF sample with a clickable link.

                              Here's a PDF with a clickable link. Real-life invoice so discretion advised please. Link will expire on the 22nd of dec for now.

                              jdaviescoatesJ Online
                              jdaviescoatesJ Online
                              jdaviescoates
                              wrote on last edited by jdaviescoates
                              #15

                              @pHneutre said in InvoiceNinja: Links don't work on PDF anymore:

                              To edit the invoice template in IN: Parameters > Advanced > Invoice template (or model?) > Customize > select your template > Edit
                              To add a link: "body" tab and add it in the HTML as a <a href=""> tag.

                              I guess you're working in a non English language as I couldn't see anything about Parameters etc.

                              But I did just do this and links seemed to work fine:

                              Settings -> Invoice Design -> Custom Designs -> created a new custom design using Playful as the basis, then edited the Body to add a link and it worked:

                              02638be7-1bbe-48f9-8151-4f174be69d22-image.png

                              PDF invoice with working link

                              I use Cloudron with Gandi & Hetzner

                              P 1 Reply Last reply
                              1
                              • jdaviescoatesJ jdaviescoates

                                @pHneutre said in InvoiceNinja: Links don't work on PDF anymore:

                                To edit the invoice template in IN: Parameters > Advanced > Invoice template (or model?) > Customize > select your template > Edit
                                To add a link: "body" tab and add it in the HTML as a <a href=""> tag.

                                I guess you're working in a non English language as I couldn't see anything about Parameters etc.

                                But I did just do this and links seemed to work fine:

                                Settings -> Invoice Design -> Custom Designs -> created a new custom design using Playful as the basis, then edited the Body to add a link and it worked:

                                02638be7-1bbe-48f9-8151-4f174be69d22-image.png

                                PDF invoice with working link

                                P Offline
                                P Offline
                                pHneutre
                                wrote on last edited by
                                #16

                                @jdaviescoates Yes these were on-the-fly translations. And it seems that you couldn't reproduce my problem. Thanks for checking.

                                1 Reply Last reply
                                1
                                • nebulonN Offline
                                  nebulonN Offline
                                  nebulon
                                  Staff
                                  wrote on last edited by
                                  #17

                                  I looked into this again and found that the href="" attribute needs to have a schema set. So https:// for example to render a clickable link. Maybe this is the difference? A browser would render it without a schema but maybe PDF viewers behave slightly different here.

                                  P 1 Reply Last reply
                                  0
                                  • nebulonN nebulon

                                    I looked into this again and found that the href="" attribute needs to have a schema set. So https:// for example to render a clickable link. Maybe this is the difference? A browser would render it without a schema but maybe PDF viewers behave slightly different here.

                                    P Offline
                                    P Offline
                                    pHneutre
                                    wrote on last edited by
                                    #18

                                    @nebulon No luck. I always created links with a schema, and IN built-in links parameters (such as $view_url) don't work either. Plus, if you open the unclickable PDF with a PDF editor, no link is detected at all.

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                                    0
                                    • girishG Offline
                                      girishG Offline
                                      girish
                                      Staff
                                      wrote on last edited by
                                      #19

                                      I tried adding a footer and that does work as well:

                                      image.png

                                      1 Reply Last reply
                                      0
                                      • nebulonN Offline
                                        nebulonN Offline
                                        nebulon
                                        Staff
                                        wrote on last edited by
                                        #20

                                        I think we are running out of ideas what the difference between the instances is.

                                        1 Reply Last reply
                                        0
                                        • girishG Offline
                                          girishG Offline
                                          girish
                                          Staff
                                          wrote on last edited by
                                          #21

                                          Maybe the demo https://my.demo.cloudron.io (username: cloudron password: cloudron) can be setup with a test setup ?

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