Cloudron Forum

@timconsidine said in Teddit Subscriptions no longer working: Just FYI - my LibReddit - selfhosted as Docker on another VPS = is still working. But now it is down. Maybe they have caught up with me.

perfect, thanks

@aestela Atleast, the very first post was rejected because it only said "I am facing same problem" or something like that. We rejected it thinking this was spam. Pretty much all the bots now post generic messages like this. I will reply to your other post. (If you are not happy with the support, of course, just write to support@cloudron.io and we can refund as needed).

@marcusquinn said in pricing too high: Hit n run post I am stealing this phrase

@girish Thank you for the reply, that's good to know!

@girish thank you

@jdaviescoates said in Multiple servers on a paid license: Probably wont be for quite a while, I think Yes, work on this is still months away. We have a bunch of things we want to fix before we do multi-host. Also, the multi-host when it happens will anyways have a different pricing structure (I don't know what that is). But as always, existing customers will always get some better pricing than what we go with (we always grandfather, never change prices on existing customers).

Hi there, I just double checked our support spam folder there and I can't find any related mails. Do you get bounces when sending mails? For your initial issue, you can also send a mail to sales@cloudron.io directly with your two email addresses used for those subscriptions, I should then be able to refund accordingly. Please also let us know if and which subscription you want to keep.

Whoops, apologies. It seems you already wrote to support@cloudron.io and the issue is already resolved.

This is taken care of now via support ticket.

@girish Thanks Girish. I'll email you directly (support@cloudron) so we can tidy things up.

@bozza-man We haven't gotten an email from the email that you have registered in the forum with. Can you maybe send again?

Hi @AniTexs ! Sorry for the interruption, we had an issue on our backend side handling the subscription setup. If you reload your Cloudron dashboard you should see the subscription being valid now.

@hustler We don't have anything public for students but can you write to support@cloudron.io ? We will see what we can do, thanks.

This was sorted out in support. The Stripe account associated with the customer got disconnected from our appstore account. This was caused by a bug which we have now fixed.

Resolved via support ticket, state was out-of-sync.

The license was moved, sending an email to support@cloudron.io for this was the correct suggestion ( thanks @robi )

@Draik yes, custom apps are also included in the app limit.

@humptydumpty A heads up for everyone worldwide --- Privacy.com is for US residents only https://privacy.com/signup