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  1. Cloudron Forum
  2. Mattermost
  3. Mattermost calls plugin crashes on activation

Mattermost calls plugin crashes on activation

Scheduled Pinned Locked Moved Solved Mattermost
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    • BenoitB Offline
      BenoitB Offline
      Benoit
      translator
      wrote on last edited by
      #1

      Hi,
      it seems my calls plugin doesn't work anymore on my Mattermost app up to date.
      Capture d’écran du 2023-10-05 11-09-09.png
      I tried to delete and reinstall the plugin but nothing changes.

      last logs after reinstall and activation

      Oct 05 17:27:32{"timestamp":"2023-10-05 15:27:32.592 Z","level":"info","msg":"Installing extracted plugin","caller":"app/plugin_install.go:427","plugin_id":"com.mattermost.calls","version":"0.19.0"}
      Oct 05 17:27:34{"timestamp":"2023-10-05 15:27:34.140 Z","level":"info","msg":"Persisting plugin to filestore","caller":"app/plugin_install.go:230","plugin_id":"com.mattermost.calls"}
      Oct 05 17:27:40{"timestamp":"2023-10-05 15:27:40.308 Z","level":"warn","msg":"Unrecognized config permissions tag value.","caller":"api4/config.go:431","tag_value":"sysconsole_write_*_read"}
      Oct 05 17:27:40{"timestamp":"2023-10-05 15:27:40.844 Z","level":"info","msg":"handle to writer DB initialized successfully","caller":"app/plugin_api.go:977","plugin_id":"com.mattermost.calls","origin":"main.(*Plugin).initDB store.go:33","driver":"mysql"}
      Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.055 Z","level":"error","msg":"failed to clean up state: GetSinglePost: Unable to get the post.","caller":"app/plugin_api.go:980","plugin_id":"com.mattermost.calls","origin":"main.(*Plugin).OnActivate activate.go:70"}
      Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.056 Z","level":"info","msg":"2023/10/05 15:27:41 [DEBUG] plugin: plugin server: accept unix /tmp/plugin1847013508: use of closed network connection\n","caller":"io/io.go:429","plugin_id":"com.mattermost.calls","source":"plugin_stderr"}
      Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.057 Z","level":"info","msg":"plugin process exited","caller":"plugin/hclog_adapter.go:61","plugin_id":"com.mattermost.calls","wrapped_extras":"pathplugins/com.mattermost.calls/server/dist/plugin-linux-amd64pid390"}
      Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.057 Z","level":"error","msg":"Unable to activate plugin","caller":"app/plugin.go:171","plugin_id":"com.mattermost.calls","bundle_path":"plugins/com.mattermost.calls","error":"failed to clean up state: GetSinglePost: Unable to get the post."}
      Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.531 Z","level":"info","msg":"handle to writer DB initialized successfully","caller":"app/plugin_api.go:977","plugin_id":"com.mattermost.calls","origin":"main.(*Plugin).initDB store.go:33","driver":"mysql"}
      Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.905 Z","level":"error","msg":"failed to clean up state: GetSinglePost: Unable to get the post.","caller":"app/plugin_api.go:980","plugin_id":"com.mattermost.calls","origin":"main.(*Plugin).OnActivate activate.go:70"}
      Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.907 Z","level":"info","msg":"plugin process exited","caller":"plugin/hclog_adapter.go:61","plugin_id":"com.mattermost.calls","wrapped_extras":"pathplugins/com.mattermost.calls/server/dist/plugin-linux-amd64pid401"}
      Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.907 Z","level":"warn","msg":"error closing client during Kill","caller":"plugin/hclog_adapter.go:70","plugin_id":"com.mattermost.calls","wrapped_extras":"errunexpected EOF"}
      Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.907 Z","level":"warn","msg":"plugin failed to exit gracefully","caller":"plugin/hclog_adapter.go:72","plugin_id":"com.mattermost.calls"}
      Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.907 Z","level":"error","msg":"Unable to activate plugin","caller":"app/plugin.go:171","plugin_id":"com.mattermost.calls","bundle_path":"plugins/com.mattermost.calls","error":"failed to clean up state: GetSinglePost: Unable to get the post."}
      Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.941 Z","level":"info","msg":"Loaded system translations","caller":"i18n/i18n.go:132","for locale":"en","from locale":"/app/code/i18n/en.json"}
      
      

      Do you have encounter this problem ?

      Thanks for your help !

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      0
      • girishG girish moved this topic from Support on
      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #2

        Maybe you can try giving more memory. All I had to do was Enable plugins and it automatically enabled and activated the calls plugin:

        image.png

        1 Reply Last reply
        1
        • BenoitB Offline
          BenoitB Offline
          Benoit
          translator
          wrote on last edited by
          #3

          @girish i tried to add 2 Go (4go total) and it doesn't change anything. I tried to delete, reinstall and activate the plugin form the marketplace and same error.

          Capture d’écran du 2023-10-06 10-42-10.png

          Capture d’écran du 2023-10-06 10-45-17.png

          Very strange.

          1 Reply Last reply
          0
          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #4

            Maybe other enabled plugins interfere here? Can you try to disable others one-by-one to narrow down the issue?

            1 Reply Last reply
            0
            • nebulonN nebulon marked this topic as a question on
            • girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #5

              For me, the calls plugin was pre-installed. I didn't have to activate it from marketplace.

              BenoitB 1 Reply Last reply
              0
              • girishG girish

                For me, the calls plugin was pre-installed. I didn't have to activate it from marketplace.

                BenoitB Offline
                BenoitB Offline
                Benoit
                translator
                wrote on last edited by
                #6

                @girish me too. But the reinstall seems to be the same package (same version and same error).

                @nebulon i tried and nothing changes, calls doesn't work.

                Capture d’écran du 2023-10-06 16-44-18.png

                girishG 1 Reply Last reply
                0
                • BenoitB Benoit

                  @girish me too. But the reinstall seems to be the same package (same version and same error).

                  @nebulon i tried and nothing changes, calls doesn't work.

                  Capture d’écran du 2023-10-06 16-44-18.png

                  girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #7

                  @Benoit I just tried in our demo instance (https://my.demo.cloudron.io) and it works there. Can you possibly try a test install in another server? Otherwise, if you reach out at support@cloudron.io, I have to debug further.

                  BenoitB 1 Reply Last reply
                  1
                  • girishG girish

                    @Benoit I just tried in our demo instance (https://my.demo.cloudron.io) and it works there. Can you possibly try a test install in another server? Otherwise, if you reach out at support@cloudron.io, I have to debug further.

                    BenoitB Offline
                    BenoitB Offline
                    Benoit
                    translator
                    wrote on last edited by
                    #8

                    @girish yes on my others servers Mattermost works well with calls.

                    I send an email to support, thanks @girish

                    1 Reply Last reply
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                    • T Offline
                      T Offline
                      tronical
                      wrote on last edited by
                      #9

                      @Benoit we ran into exactly the same issue with our installation. I couldn’t find anything yet, but suspect that it’s upgrade related (happens not in new installations). Hoping the next upstream MM version fixes it.

                      1 Reply Last reply
                      2
                      • BenoitB Offline
                        BenoitB Offline
                        Benoit
                        translator
                        wrote on last edited by
                        #10

                        Hi, after the last update all is ok on our Mattermost install after 2 restarts. First one on recovery mode and a second one on normal state. I don't know why but now the call plugin is on. I notice an update on the call plugin (I was on 0.19 before the last update and now we are on 0.20). Problem solved ! @tronical do you have the problem after the last update ?

                        1 Reply Last reply
                        1
                        • girishG Offline
                          girishG Offline
                          girish
                          Staff
                          wrote on last edited by
                          #11

                          Thanks for the update @Benoit !

                          1 Reply Last reply
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                          • girishG girish has marked this topic as solved on
                          • T Offline
                            T Offline
                            tronical
                            wrote on last edited by
                            #12

                            Same here, with the latest update it works now. Thank you folks for updating the cloudron app!! (You don’t realize how dependent you’ve become on a feature until it is gone 🙂

                            1 Reply Last reply
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