Mattermost calls plugin crashes on activation

[Benoit]

Hi,
it seems my calls plugin doesn't work anymore on my Mattermost app up to date.

I tried to delete and reinstall the plugin but nothing changes.

last logs after reinstall and activation

Oct 05 17:27:32{"timestamp":"2023-10-05 15:27:32.592 Z","level":"info","msg":"Installing extracted plugin","caller":"app/plugin_install.go:427","plugin_id":"com.mattermost.calls","version":"0.19.0"}
Oct 05 17:27:34{"timestamp":"2023-10-05 15:27:34.140 Z","level":"info","msg":"Persisting plugin to filestore","caller":"app/plugin_install.go:230","plugin_id":"com.mattermost.calls"}
Oct 05 17:27:40{"timestamp":"2023-10-05 15:27:40.308 Z","level":"warn","msg":"Unrecognized config permissions tag value.","caller":"api4/config.go:431","tag_value":"sysconsole_write_*_read"}
Oct 05 17:27:40{"timestamp":"2023-10-05 15:27:40.844 Z","level":"info","msg":"handle to writer DB initialized successfully","caller":"app/plugin_api.go:977","plugin_id":"com.mattermost.calls","origin":"main.(*Plugin).initDB store.go:33","driver":"mysql"}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.055 Z","level":"error","msg":"failed to clean up state: GetSinglePost: Unable to get the post.","caller":"app/plugin_api.go:980","plugin_id":"com.mattermost.calls","origin":"main.(*Plugin).OnActivate activate.go:70"}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.056 Z","level":"info","msg":"2023/10/05 15:27:41 [DEBUG] plugin: plugin server: accept unix /tmp/plugin1847013508: use of closed network connection\n","caller":"io/io.go:429","plugin_id":"com.mattermost.calls","source":"plugin_stderr"}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.057 Z","level":"info","msg":"plugin process exited","caller":"plugin/hclog_adapter.go:61","plugin_id":"com.mattermost.calls","wrapped_extras":"pathplugins/com.mattermost.calls/server/dist/plugin-linux-amd64pid390"}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.057 Z","level":"error","msg":"Unable to activate plugin","caller":"app/plugin.go:171","plugin_id":"com.mattermost.calls","bundle_path":"plugins/com.mattermost.calls","error":"failed to clean up state: GetSinglePost: Unable to get the post."}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.531 Z","level":"info","msg":"handle to writer DB initialized successfully","caller":"app/plugin_api.go:977","plugin_id":"com.mattermost.calls","origin":"main.(*Plugin).initDB store.go:33","driver":"mysql"}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.905 Z","level":"error","msg":"failed to clean up state: GetSinglePost: Unable to get the post.","caller":"app/plugin_api.go:980","plugin_id":"com.mattermost.calls","origin":"main.(*Plugin).OnActivate activate.go:70"}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.907 Z","level":"info","msg":"plugin process exited","caller":"plugin/hclog_adapter.go:61","plugin_id":"com.mattermost.calls","wrapped_extras":"pathplugins/com.mattermost.calls/server/dist/plugin-linux-amd64pid401"}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.907 Z","level":"warn","msg":"error closing client during Kill","caller":"plugin/hclog_adapter.go:70","plugin_id":"com.mattermost.calls","wrapped_extras":"errunexpected EOF"}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.907 Z","level":"warn","msg":"plugin failed to exit gracefully","caller":"plugin/hclog_adapter.go:72","plugin_id":"com.mattermost.calls"}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.907 Z","level":"error","msg":"Unable to activate plugin","caller":"app/plugin.go:171","plugin_id":"com.mattermost.calls","bundle_path":"plugins/com.mattermost.calls","error":"failed to clean up state: GetSinglePost: Unable to get the post."}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.941 Z","level":"info","msg":"Loaded system translations","caller":"i18n/i18n.go:132","for locale":"en","from locale":"/app/code/i18n/en.json"}

Do you have encounter this problem ?

Thanks for your help !

[girish]

Maybe you can try giving more memory. All I had to do was Enable plugins and it automatically enabled and activated the calls plugin:

[Benoit]

@girish i tried to add 2 Go (4go total) and it doesn't change anything. I tried to delete, reinstall and activate the plugin form the marketplace and same error.

Very strange.

[nebulon]

Maybe other enabled plugins interfere here? Can you try to disable others one-by-one to narrow down the issue?

[girish]

For me, the calls plugin was pre-installed. I didn't have to activate it from marketplace.

[Benoit]

@girish me too. But the reinstall seems to be the same package (same version and same error).

@nebulon i tried and nothing changes, calls doesn't work.

[girish]

@Benoit I just tried in our demo instance (https://my.demo.cloudron.io) and it works there. Can you possibly try a test install in another server? Otherwise, if you reach out at support@cloudron.io, I have to debug further.

[Benoit]

@girish yes on my others servers Mattermost works well with calls.

I send an email to support, thanks @girish

[tronical]

@Benoit we ran into exactly the same issue with our installation. I couldn’t find anything yet, but suspect that it’s upgrade related (happens not in new installations). Hoping the next upstream MM version fixes it.

[Benoit]

Hi, after the last update all is ok on our Mattermost install after 2 restarts. First one on recovery mode and a second one on normal state. I don't know why but now the call plugin is on. I notice an update on the call plugin (I was on 0.19 before the last update and now we are on 0.20). Problem solved ! @tronical do you have the problem after the last update ?

[girish]

Thanks for the update @Benoit !

[tronical]

Same here, with the latest update it works now. Thank you folks for updating the cloudron app!! (You don’t realize how dependent you’ve become on a feature until it is gone