zammad - user support/ticketing solution
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Zammad now integrates nicely (i.e. you can display a Zammad widget on the new Nextcloud Dashboard, and search Zammad tickets within Nextcloud) with Nextcloud 20, so another reason to upvote it
See
https://nextcloud.com/press/pr20201003-5/
https://apps.nextcloud.com/apps/integration_zammad
https://help.nextcloud.com/t/nextcloud-hub-20-debuts-dashboard-unifies-search-and-notifications-integrates-with-other-technologies/93838 -
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@nebulon said in zammad - user support/ticketing solution:
Last time I checked, zammad required elasticsearch, which is not exactly a lightweight dependency.
Fair point, but it'd also be awesome to get elasticsearch in Cloudron!
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@nebulon Still makes sense to have Zammad on Cloudron to enjoy its LDAP, Email, Backup and trouble-free update benefits. Elasticsearch can be run on a separate non-Cloudron server by those (like me) who need it...just like you have Greenlight on Cloudron and the BigBlueButton server is non-Cloudron.
The latest Zammad admin docs say:
" Elasticsearch (optional): Zammad uses Elasticsearch to 1) make search faster and 2) support advanced features like reports or searching by email attachment contents. This becomes increasingly important as the number of tickets in your system gets larger and larger.
This dependency is optional but strongly recommended; Zammad will work without it, but search performance will be degraded, and some features will be disabled."
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@nebulon More from Zammad on "Running without Elasticsearch: "There are however certain scenarios when running without Elasticsearch may be desired, e.g. for very small teams, for teams with limited budget"
https://github.com/zammad/zammad-docker-compose#running-without-elasticsearchThis, I guess, captures the typical Cloudron user's usecase!
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I suppose if we incorporated advice on how to use a managed elastic instance like the one they operate through https://www.elastic.co/ would make it reasonable to make the default package lighter weight, and optionally scalable to a larger installation...thereby kicking the elasticsearch can down the road once again, but scoring another app package. I'll have to think on the pro/con for that before adjusting the (currently shelved) packaging effort.
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@jimcavoli said in zammad - user support/ticketing solution:
I suppose if we incorporated advice on how to use a managed elastic instance like the one they operate through https://www.elastic.co/ would make it reasonable to make the default package lighter weight, and optionally scalable to a larger installation...
That is what I am planning to do!
@jimcavoli You might also be interest in this implementation of Zammad which adds WhatsApp and Signal as additional channels.
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Yeah, I think I'll pick this one back up once I'm done faffing about with OpenSlides. Especially with the NextCloud integration, but mostly just because I sort of hate osTicket's prevalence with a fiery passion. I find it to be way under-capable and over-used as a general rule, and I don't love that the interface is basically as it was circa like 2008 either. Zammad for the win, hopefully soon!
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@jimcavoli said in zammad - user support/ticketing solution:
Yeah, I think I'll pick this one back up once I'm done faffing about with OpenSlides.
Afaik you've pretty much done OpenSlides now, right?
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@jdaviescoates Yep; done with OpenSlides on my end. Just waiting for it to get moved into the app store. I've got Loomio and Zammad up next.
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@jimcavoli brilliant, thanks! Zammad and Loomio would both be fantastic to have on Cloudron!
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@jimcavoli said in zammad - user support/ticketing solution:
Loomio
Zammad would be amazing. As would this tool also https://www.chatwoot.com
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@rorybyrne said in zammad - user support/ticketing solution:
his tool also https://www.chatwoot.com
Upvote that here:
https://forum.cloudron.io/post/5250 -
@jimcavoli said in zammad - user support/ticketing solution:
done with OpenSlides on my end. Just waiting for it to get moved into the app store. I've got Loomio and Zammad up next.
Looks like @girish is still trying to get OpenSlides sorted...
@jimcavoli is it Loomio or Zammad you've got planned next?
Thanks!
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@jdaviescoates Loomio has priority over Zammad to me. I've been made unfortunately busy by other forces in the world lately, but trying to decipher where past Jim left off, it does appear Loomio is ready other than perhaps being re-updated to latest and whatnot, but mostly is held up by the Cloudron team from the app store right now.
Hopefully I can get back to poking at Zammad shortly
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@mtd-sales Same here.
@jimcavoli Any word on a timeline for integration?
