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Cloudron Forum

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  1. Cloudron Forum
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  3. Scaleway backup

Scaleway backup

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backupscaleway
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  • jamesJ Offline
    jamesJ Offline
    james
    Staff
    wrote on last edited by
    #4

    Hello @cloudron_jf
    Did you just recently upgrade to Cloudron 9?
    Try to open the backup site configuration and just press save once and try again.
    If this does not work, the used token should be incorrect.

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    1
    • C Offline
      C Offline
      cloudron_jf
      wrote on last edited by cloudron_jf
      #5

      It was a fresh install of Cloudron 9 only last week.

      I tried the open/save thing above. It got to about 58% complete and then failed again with the above. All I can see in the bucket is cloudron-testfile so I believe the token I am using is correct?

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      • jamesJ Offline
        jamesJ Offline
        james
        Staff
        wrote on last edited by
        #6

        Hello @cloudron_jf
        Can you please provide the full backup log of that failing backup?

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        0
        • C Offline
          C Offline
          cloudron_jf
          wrote on last edited by cloudron_jf
          #7

          Unfortunately I deleted that backup and the log is gone, but here is the new backup log.

          https://paste.cloudron.io/guyogepevu.apache

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          • jamesJ Offline
            jamesJ Offline
            james
            Staff
            wrote on last edited by james
            #8

            Hello @cloudron_jf
            You can use https://paste.cloudron.io to paste larger files and share the URL here.
            Also, please share a screenshot of the backup site configuration for scaleway with redacted sensitive details.

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            0
            • C Offline
              C Offline
              cloudron_jf
              wrote on last edited by
              #9

              Screenshot 2026-02-24 201439.png

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              • C Offline
                C Offline
                cloudron_jf
                wrote on last edited by
                #10

                Any update on this at all?

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                0
                • jamesJ Offline
                  jamesJ Offline
                  james
                  Staff
                  wrote on last edited by
                  #11

                  Hello @cloudron_jf
                  What Cloudron version are you using?

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                  0
                  • C Offline
                    C Offline
                    cloudron_jf
                    wrote on last edited by
                    #12

                    I'm on 9.0.18

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                    • C Offline
                      C Offline
                      cloudron_jf
                      wrote on last edited by
                      #13

                      BTW a backup config on iDrive e2 works

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                      • jamesJ Offline
                        jamesJ Offline
                        james
                        Staff
                        wrote on last edited by james
                        #14

                        Did you ensure that the IAM policy attached to your api token in scaleway has access to your object storage?
                        See: https://www.scaleway.com/en/docs/iam/api-cli/using-api-key-object-storage/

                        C 1 Reply Last reply
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                        • J Offline
                          J Offline
                          joseph
                          Staff
                          wrote on last edited by
                          #15

                          On scaleway, I tried to create an API key as admin and that does work. Are you using specify IAM settings? The whole UI is quite complex and has many options like AWS. Easy to get things wrong.

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                          • girishG Offline
                            girishG Offline
                            girish
                            Staff
                            wrote on last edited by
                            #16

                            I can't reproduce this problem either. Most likely this is an IAM set up issue but if not @cloudron_jf please contact us on support@

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                            • girishG girish has marked this topic as solved on
                            • jdaviescoatesJ Offline
                              jdaviescoatesJ Offline
                              jdaviescoates
                              wrote last edited by
                              #17

                              I'd guess this was due to Cloudron's small default part size. I think Scaleway has a limit of 1000 parts per bucket.

                              @cloudron_jf try increasing part size.

                              I use Cloudron with Gandi & Hetzner

                              jdaviescoatesJ 1 Reply Last reply
                              1
                              • jamesJ james

                                Did you ensure that the IAM policy attached to your api token in scaleway has access to your object storage?
                                See: https://www.scaleway.com/en/docs/iam/api-cli/using-api-key-object-storage/

                                C Offline
                                C Offline
                                cloudron_jf
                                wrote last edited by
                                #18

                                @james Yes, I have a policy set up with storage "ObjectStorageFullAccess" permission. This policy is set up against the API key for the bucket.

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                                0
                                • girishG girish

                                  I can't reproduce this problem either. Most likely this is an IAM set up issue but if not @cloudron_jf please contact us on support@

                                  C Offline
                                  C Offline
                                  cloudron_jf
                                  wrote last edited by
                                  #19

                                  @girish I still am unable to get this to work with Scaleway

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                                  • jdaviescoatesJ jdaviescoates

                                    I'd guess this was due to Cloudron's small default part size. I think Scaleway has a limit of 1000 parts per bucket.

                                    @cloudron_jf try increasing part size.

                                    jdaviescoatesJ Offline
                                    jdaviescoatesJ Offline
                                    jdaviescoates
                                    wrote last edited by
                                    #20

                                    jdaviescoates said:

                                    @cloudron_jf try increasing part size

                                    Have you tried that? 🙂

                                    I use Cloudron with Gandi & Hetzner

                                    C 1 Reply Last reply
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                                    • jdaviescoatesJ jdaviescoates

                                      jdaviescoates said:

                                      @cloudron_jf try increasing part size

                                      Have you tried that? 🙂

                                      C Offline
                                      C Offline
                                      cloudron_jf
                                      wrote last edited by
                                      #21

                                      @jdaviescoates Yes - tried increasing part size settings and still see an error

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                                      • robiR Offline
                                        robiR Offline
                                        robi
                                        wrote last edited by
                                        #22

                                        I think I remember when I was using them I had to create a new bucket for it to start working again.

                                        Conscious tech

                                        C 1 Reply Last reply
                                        0
                                        • robiR robi

                                          I think I remember when I was using them I had to create a new bucket for it to start working again.

                                          C Offline
                                          C Offline
                                          cloudron_jf
                                          wrote last edited by
                                          #23

                                          @robi Thanks - I already tried that, too. I'm at a loss why it won't run

                                          timconsidineT robiR 2 Replies Last reply
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