Scaleway backup

[cloudron_jf]

Hi,

My Scaleway backup keeps failing with this error:
box:tasks updating task 64 with: {"completed":true,"result":null,"error":{"message":"Backup endpoint is not active: Error listing objects. code: undefined message: HTTP: undefined","reason":"External Error"},"percent":100}

cloudron-support --troubleshoot shows everything green/OK

I have tried deleting and recreating the backup in Cloudron, also the bucket in Scaleway. API key is set up and active in Scaleway

curl https://s3.fr-par.scw.cloud works
curl https://s3.fr-par.scw.cloud/cloudron-backup-jf gives same access denied message.

[james]

Hello @cloudron_jf and welcome to the Cloudron Forum

Please share your backup site configuration for scaleway so we can take a look to rule out obvious errors.

[cloudron_jf]

Hi James,

Here's the config:

File encryption used
Storage: scaleway-objectstorage (tgz) at Paris (FR-PAR) / cloudron-backup-jf
Content: Everything
Schedule: Every day @ 02:00
Retention Policy: 7 daily, 4 weekly, 12 monthly
Last run: 23 Feb 2026, 02:00 am

[james]

Hello @cloudron_jf
Did you just recently upgrade to Cloudron 9?
Try to open the backup site configuration and just press save once and try again.
If this does not work, the used token should be incorrect.

[cloudron_jf]

It was a fresh install of Cloudron 9 only last week.

I tried the open/save thing above. It got to about 58% complete and then failed again with the above. All I can see in the bucket is cloudron-testfile so I believe the token I am using is correct?

[james]

Hello @cloudron_jf
Can you please provide the full backup log of that failing backup?

[cloudron_jf]

Unfortunately I deleted that backup and the log is gone, but here is the new backup log.

Task 101
Feb 24 10:39:51 box:taskworker Starting task 101. Logs are at /home/yellowtent/platformdata/logs/tasks/101.log
Feb 24 10:39:52 box:taskworker Running task of type backup
Feb 24 10:39:52 box:tasks updating task 101 with: {"percent":15.285714285714286,"message":"Backing up linkw.jfenech.net (1/4). Waiting for lock"}
Feb 24 10:39:52 box:locks write: current locks: {"full_backup_task_bdf7e88d-6f4f-4a1d-9a7a-d03b2b0f170c":null,"app_backup_2306a47d-530e-40a0-bd4e-7bef01457f5d":"101"}
Feb 24 10:39:52 box:locks acquire: app_backup_2306a47d-530e-40a0-bd4e-7bef01457f5d
Feb 24 10:39:52 box:tasks updating task 101 with: {"percent":15.285714285714286,"message":"Snapshotting app linkw.jfenech.net"}
Feb 24 10:39:52 box:services backupAddons
Feb 24 10:39:52 box:services backupAddons: backing up ["localstorage","postgresql","sendmail","oidc"]
Feb 24 10:39:52 box:services Backing up postgresql
Feb 24 10:39:52 box:services pipeRequestToFile: connected with status code 200
Feb 24 10:39:52 box:backuptask snapshotApp: linkw.jfenech.net took 0.146 seconds
Feb 24 10:39:52 box:tasks updating task 101 with: {"percent":15.285714285714286,"message":"Uploading app snapshot linkw.jfenech.net"}
Feb 24 10:39:52 box:shell backuptask: /usr/bin/sudo --non-interactive -E --close-from=4 /home/yellowtent/box/src/scripts/backupupload.js snapshot/app_2306a47d-530e-40a0-bd4e-7bef01457f5d.tar.gz bdf7e88d-6f4f-4a1d-9a7a-d03b2b0f170c {"localRoot":"/home/yellowtent/appsdata/2306a47d-530e-40a0-bd4e-7bef01457f5d","layout":[]}
Feb 24 10:39:52 box:backupupload Backing up {"localRoot":"/home/yellowtent/appsdata/2306a47d-530e-40a0-bd4e-7bef01457f5d","layout":[]} to snapshot/app_2306a47d-530e-40a0-bd4e-7bef01457f5d.tar.gz
Feb 24 10:39:52 box:backuptask upload: path snapshot/app_2306a47d-530e-40a0-bd4e-7bef01457f5d.tar.gz site bdf7e88d-6f4f-4a1d-9a7a-d03b2b0f170c dataLayout {"localRoot":"/home/yellowtent/appsdata/2306a47d-530e-40a0-bd4e-7bef01457f5d","layout":[]}
Feb 24 10:39:59 box:backuptask checkPreconditions: mount point status is {"status":"inactive","message":"Error listing objects. code: undefined message: HTTP: undefined"}
Feb 24 10:39:59 box:backupupload upload completed. error: BoxError: Backup endpoint is not active: Error listing objects. code: undefined message: HTTP: undefined at checkPreconditions (/home/yellowtent/box/src/backuptask.js:56:42) at process.processTicksAndRejections (node:internal/process/task_queues:105:5) at async Object.upload (/home/yellowtent/box/src/backuptask.js:103:5) { reason: 'Mount Error', details: {} }
Feb 24 10:39:59 box:backuptask runBackupUpload: result - {"errorMessage":"Backup endpoint is not active: Error listing objects. code: undefined message: HTTP: undefined"}
Feb 24 10:39:59 box:shell backuptask: /usr/bin/sudo --non-interactive -E --close-from=4 /home/yellowtent/box/src/scripts/backupupload.js snapshot/app_2306a47d-530e-40a0-bd4e-7bef01457f5d.tar.gz bdf7e88d-6f4f-4a1d-9a7a-d03b2b0f170c {"localRoot":"/home/yellowtent/appsdata/2306a47d-530e-40a0-bd4e-7bef01457f5d","layout":[]} errored BoxError: /usr/bin/sudo exited with code 50 signal null
Feb 24 10:39:59 at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:82:23)
Feb 24 10:39:59 at ChildProcess.emit (node:events:519:28)
Feb 24 10:39:59 at maybeClose (node:internal/child_process:1101:16)
Feb 24 10:39:59 at ChildProcess._handle.onexit (node:internal/child_process:304:5) {
Feb 24 10:39:59 reason: 'Shell Error',
Feb 24 10:39:59 details: {},
Feb 24 10:39:59 stdout: '',
Feb 24 10:39:59 stdoutString: '',
Feb 24 10:39:59 stdoutLineCount: 0,
Feb 24 10:39:59 stderr: '',
Feb 24 10:39:59 stderrString: '',
Feb 24 10:39:59 stderrLineCount: 0,
Feb 24 10:39:59 code: 50,
Feb 24 10:39:59 signal: null,
Feb 24 10:39:59 timedOut: false,
Feb 24 10:39:59 terminated: false
Feb 24 10:39:59 }
Feb 24 10:39:59 box:backuptask fullBackup: app linkw.jfenech.net backup finished. Took 7.188 seconds
Feb 24 10:39:59 box:locks release: app_backup_2306a47d-530e-40a0-bd4e-7bef01457f5d
Feb 24 10:39:59 box:locks write: current locks: {"full_backup_task_bdf7e88d-6f4f-4a1d-9a7a-d03b2b0f170c":null}
Feb 24 10:39:59 box:tasks setCompleted - 101: {"result":null,"error":{"message":"Backup endpoint is not active: Error listing objects. code: undefined message: HTTP: undefined","reason":"External Error"},"percent":100}
Feb 24 10:39:59 box:tasks updating task 101 with: {"completed":true,"result":null,"error":{"message":"Backup endpoint is not active: Error listing objects. code: undefined message: HTTP: undefined","reason":"External Error"},"percent":100}
Feb 24 10:39:59 box:taskworker Task took 7.274 seconds
Feb 24 10:39:59 BoxError: Backup endpoint is not active: Error listing objects. code: undefined message: HTTP: undefined
Feb 24 10:39:59 at runBackupUpload (/home/yellowtent/box/src/backuptask.js:204:15)
Feb 24 10:39:59 at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
Feb 24 10:39:59 at async uploadAppSnapshot (/home/yellowtent/box/src/backuptask.js:370:34)
Feb 24 10:39:59 at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:393:26)
Feb 24 10:39:59 Exiting with code 0

Sorry it won't let me attach the log file