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  3. Email not sending

Email not sending

Scheduled Pinned Locked Moved Solved Support
emailrelaysendgrid
8 Posts 3 Posters 1.7k Views 3 Watching
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    • W Offline
      W Offline
      will
      wrote on last edited by girish
      #1

      ALCON,
      My email isn't sending anymore, the email log shows "email queued"
      I'm using sendgrid as for outgoing forwarder. How do I begin to troubleshoot this?

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      • ? Offline
        ? Offline
        A Former User
        wrote on last edited by
        #2

        ALCON, a U.S. military standard abbreviation for "all concerned"
        https://en.wikipedia.org/wiki/List_of_U.S._government_and_military_acronyms

        W 1 Reply Last reply
        1
        • ? A Former User

          ALCON, a U.S. military standard abbreviation for "all concerned"
          https://en.wikipedia.org/wiki/List_of_U.S._government_and_military_acronyms

          W Offline
          W Offline
          will
          wrote on last edited by
          #3

          @Hillside502 Hahahaahaha thanks man, sometimes all the messages start blurring together...

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          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #4

            @will Do you see the mail being received by sendgrid? I think they have a dashboard where you can see accepted mail.

            You can also send a test mail to https://www.mail-tester.com/ and see what it says.

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            • girishG girish

              @will Do you see the mail being received by sendgrid? I think they have a dashboard where you can see accepted mail.

              You can also send a test mail to https://www.mail-tester.com/ and see what it says.

              W Offline
              W Offline
              will
              wrote on last edited by
              #5

              @girish 3.9/10 😵
              SpamAssassin thinks you can improve
              -1.246 RCVD_IN_BL_SPAMCOP_NET Received via a relay in bl.spamcop.net

              • The rest are not relevent.

              You're not fully authenticated

              • Your message failed the DMARC verification
                mail-tester.com; dkim=pass (1024-bit key; unprotected) header.d=sendgrid.net header.i=@sendgrid.net header.b=FKxNoWol; dkim-atps=neutral
                mail-tester.com; dmarc=fail header.from=rimmer.cloud
                mail-tester.com; dkim=pass (1024-bit key; unprotected) header.d=sendgrid.net header.i=@sendgrid.net header.b=FKxNoWol; dkim-atps=neutral
                my.rimmer.cloud; auth=pass (login)
                From Domain: rimmer.cloud
                DKIM Domain: sendgrid.net
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              • W Offline
                W Offline
                will
                wrote on last edited by
                #6

                @girish I looked in sendgrid and saw this message for a blocked message to gmail:

                550 5.7.26 Unauthenticated email from rimmer.cloud is not accepted due to domain's DMARC policy. Please contact the administrator of rimmer.cloud domain if this was a legitimate mail. Please visit https://support.google.com/mail/answer/2451690 to learn about the DMARC initiative. u30si9125436edi.376 - gsmtp

                I thought DMARC was all handled by Cloudron? Is there something more I need to do?

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                • girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #7

                  @will Cloudron doesn't automate the SPF record setup when a mail relay is used. I guess this can be done, but right now one has to do this manually.

                  The SPF record tells servers who can send emails on behalf of the domain. So, you have to change that record to add sendgrid. You can follow this doc - https://sendgrid.com/docs/glossary/spf/ . Once you do that, mails will go through. (just have to add include:sendgrid.net to the SPF)

                  W 1 Reply Last reply
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                  • girishG girish

                    @will Cloudron doesn't automate the SPF record setup when a mail relay is used. I guess this can be done, but right now one has to do this manually.

                    The SPF record tells servers who can send emails on behalf of the domain. So, you have to change that record to add sendgrid. You can follow this doc - https://sendgrid.com/docs/glossary/spf/ . Once you do that, mails will go through. (just have to add include:sendgrid.net to the SPF)

                    W Offline
                    W Offline
                    will
                    wrote on last edited by
                    #8

                    @girish said in Email not sending:

                    include:sendgrid.net

                    Thanks!

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