Email not sending

[will]

ALCON,
My email isn't sending anymore, the email log shows "email queued"
I'm using sendgrid as for outgoing forwarder. How do I begin to troubleshoot this?

[A Former User]

ALCON, a U.S. military standard abbreviation for "all concerned"
https://en.wikipedia.org/wiki/List_of_U.S._government_and_military_acronyms

[will]

@Hillside502 Hahahaahaha thanks man, sometimes all the messages start blurring together...

[girish]

@will Do you see the mail being received by sendgrid? I think they have a dashboard where you can see accepted mail.

You can also send a test mail to https://www.mail-tester.com/ and see what it says.

[will]

@girish 3.9/10
SpamAssassin thinks you can improve
-1.246 RCVD_IN_BL_SPAMCOP_NET Received via a relay in bl.spamcop.net

• The rest are not relevent.

You're not fully authenticated

• Your message failed the DMARC verification
  mail-tester.com; dkim=pass (1024-bit key; unprotected) header.d=sendgrid.net header.i=@sendgrid.net header.b=FKxNoWol; dkim-atps=neutral
  mail-tester.com; dmarc=fail header.from=rimmer.cloud
  mail-tester.com; dkim=pass (1024-bit key; unprotected) header.d=sendgrid.net header.i=@sendgrid.net header.b=FKxNoWol; dkim-atps=neutral
  my.rimmer.cloud; auth=pass (login)
  From Domain: rimmer.cloud
  DKIM Domain: sendgrid.net

[will]

@girish I looked in sendgrid and saw this message for a blocked message to gmail:

550 5.7.26 Unauthenticated email from rimmer.cloud is not accepted due to domain's DMARC policy. Please contact the administrator of rimmer.cloud domain if this was a legitimate mail. Please visit https://support.google.com/mail/answer/2451690 to learn about the DMARC initiative. u30si9125436edi.376 - gsmtp

I thought DMARC was all handled by Cloudron? Is there something more I need to do?

[girish]

@will Cloudron doesn't automate the SPF record setup when a mail relay is used. I guess this can be done, but right now one has to do this manually.

The SPF record tells servers who can send emails on behalf of the domain. So, you have to change that record to add sendgrid. You can follow this doc - https://sendgrid.com/docs/glossary/spf/ . Once you do that, mails will go through. (just have to add include:sendgrid.net to the SPF)

[will]

@girish said in Email not sending:

include:sendgrid.net

Thanks!