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    Solved New installation, not able to log in

    PeerTube
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    • S
      stoccafisso last edited by

      Hi
      Just installed PeerTube, and tried to log in as per "First Time Setup" instructions

      username: root
      password: changeme

      But it says: "incorrect username or password"

      Anyone experienced this, and know what to do?

      rmdes 1 Reply Last reply Reply Quote 0
      • rmdes
        rmdes @stoccafisso last edited by

        @stoccafisso I experienced this with another app the other day "Koel" still unstable as of now but this should not be the case with peertube, can you have the log output from this app open when you try to login and then report the errors or particular log trace that show what's happening ?

        S 1 Reply Last reply Reply Quote 0
        • S
          stoccafisso @rmdes last edited by stoccafisso

          @rmdes

          Hi, and thanks for helping

          Here is the log output:

          Nov 07 16:54:00 [video.xxx.xx:443] 2020-11-07 15:54:00.182 info: 172.18.0.1 - - [07/Nov/2020:15:54:00 +0000] "GET / HTTP/1.1" 200 3921 "-" "Mozilla (CloudronHealth)"
          Nov 07 16:54:00
          Nov 07 16:54:09 [video.xxx.xx:443] 2020-11-07 15:54:09.374 warn: Login error. {
          Nov 07 16:54:09 "err": {
          Nov 07 16:54:09 "statusCode": 400,
          Nov 07 16:54:09 "status": 400,
          Nov 07 16:54:09 "code": 400,
          Nov 07 16:54:09 "message": "Invalid grant: user credentials are invalid",
          Nov 07 16:54:09 "name": "invalid_grant",
          Nov 07 16:54:09 "stack": "invalid_grant: Invalid grant: user credentials are invalid\n at new InvalidGrantError (/app/code/server/node_modules/oauth2-server/lib/errors/invalid-grant-error.js:27:14)\n at /app/code/server/node_modules/oauth2-server/lib/grant-types/password-grant-type.js:94:15\n at tryCatcher (/app/code/server/node_modules/bluebird/js/release/util.js:16:23)\n at Promise._settlePromiseFromHandler (/app/code/server/node_modules/bluebird/js/release/promise.js:547:31)\n at Promise._settlePromise (/app/code/server/node_modules/bluebird/js/release/promise.js:604:18)\n at Promise._settlePromise0 (/app/code/server/node_modules/bluebird/js/release/promise.js:649:10)\n at Promise._settlePromises (/app/code/server/node_modules/bluebird/js/release/promise.js:729:18)\n at _drainQueueStep (/app/code/server/node_modules/bluebird/js/release/async.js:93:12)\n at _drainQueue (/app/code/server/node_modules/bluebird/js/release/async.js:86:9)\n at Async._drainQueues (/app/code/server/node_modules/bluebird/js/release/async.js:102:5)\n at Immediate.Async.drainQueues [as _onImmediate] (/app/code/server/node_modules/bluebird/js/release/async.js:15:14)\n at processImmediate (internal/timers.js:456:21)"
          Nov 07 16:54:09 }
          
          
          robi girish 2 Replies Last reply Reply Quote 0
          • robi
            robi @stoccafisso last edited by

            @stoccafisso just installed it and it logged in without an issue.

            try reinstall?

            Life of Advanced Technology

            1 Reply Last reply Reply Quote 1
            • girish
              girish Staff @stoccafisso last edited by

              @stoccafisso I haven't hit this issue in the tests or in manual installs. Can you please try re-install? There was a bug we discovered in another cloudron about LDAP install not working and this had to do with some networking routing issue not allowing us to install the plugin - https://forum.cloudron.io/topic/3500/peertube-ldap-not-working.

              S 1 Reply Last reply Reply Quote 1
              • S
                stoccafisso @girish last edited by stoccafisso

                @girish and @robi

                Thank you, I have tried reinstalling, but problem persist. Still not able to login using "root" and "changeme".

                robi 1 Reply Last reply Reply Quote 0
                • robi
                  robi @stoccafisso last edited by

                  @stoccafisso what browser are you using? Have you tried in another?

                  Life of Advanced Technology

                  S 1 Reply Last reply Reply Quote 0
                  • S
                    stoccafisso @robi last edited by

                    @robi

                    I have tried using Chrome, Firefox and Brave browser. No login

                    robi 1 Reply Last reply Reply Quote 0
                    • robi
                      robi @stoccafisso last edited by

                      @stoccafisso do you consistently install it to the same subdomain?

                      Life of Advanced Technology

                      rmdes S 2 Replies Last reply Reply Quote 1
                      • rmdes
                        rmdes @robi last edited by

                        I would double check by installing in a new sub directory ..

                        1 Reply Last reply Reply Quote 1
                        • S
                          stoccafisso @robi last edited by

                          @robi Yes

                          Tried now using a different subdomain, still same problem.

                          robi 1 Reply Last reply Reply Quote 0
                          • robi
                            robi @stoccafisso last edited by

                            @stoccafisso do you have a cloudron user named root?

                            Life of Advanced Technology

                            S 1 Reply Last reply Reply Quote 0
                            • S
                              stoccafisso @robi last edited by

                              @robi No user named "root"

                              robi 1 Reply Last reply Reply Quote 0
                              • rmdes
                                rmdes last edited by

                                @stoccafisso said in New installation, not able to log in:

                                invalid_grant: Invalid grant: user credentials

                                could it be related to LDAP ?
                                https://github.com/Chocobozzz/PeerTube/issues/2773

                                S 1 Reply Last reply Reply Quote 0
                                • robi
                                  robi @stoccafisso last edited by

                                  @stoccafisso are you installing to the dashboard domain or another domain? If other, try dashboard domain first.

                                  Life of Advanced Technology

                                  rmdes S 2 Replies Last reply Reply Quote 0
                                  • rmdes
                                    rmdes @robi last edited by

                                    @robi I'm using it on a non-dashboard domain, with a subdomain and it's going just fine

                                    1 Reply Last reply Reply Quote 0
                                    • S
                                      stoccafisso @rmdes last edited by

                                      @rmdes I chose to have the app have its own usermanagement, so LDAP should not be involved?

                                      1 Reply Last reply Reply Quote 0
                                      • S
                                        stoccafisso @robi last edited by

                                        @robi I am using it on the dashboard (main) domain, on a subdomain

                                        girish 1 Reply Last reply Reply Quote 0
                                        • girish
                                          girish Staff @stoccafisso last edited by girish

                                          @stoccafisso Can you quick try to install on the demo cloudron (https://my.demo.cloudron.io/) and check if it works there? The username/password is cloudron.

                                          Otherwise, can you post the full log of your installation at https://paste.cloudron.io ? And send the link to support@cloudron.io.

                                          S 1 Reply Last reply Reply Quote 0
                                          • S
                                            stoccafisso @girish last edited by

                                            Hi @girish

                                            I tried installing PeerTube on your demo server, and was able to log in to PeerTube using "root" and "changeme".

                                            Full log from my own installation is sent you at support@cloudron.io

                                            girish 1 Reply Last reply Reply Quote 1
                                            • girish
                                              girish Staff @stoccafisso last edited by

                                              @stoccafisso Thanks for the logs. It seems the culprit is this:

                                              2020-11-08T18:07:28.000Z > peertube@2.4.0 reset-password /app/code/server
                                              2020-11-08T18:07:28.000Z > node ./dist/scripts/reset-password.js "-u" "root"
                                              2020-11-08T18:07:28.000Z 
                                              2020-11-08T18:07:29.000Z Killed
                                              

                                              This means that it ran out of memory and got Killed. Not sure why, maybe there are many apps on the server already or something? Per https://github.com/Chocobozzz/PeerTube/blob/develop/FAQ.md#should-i-have-a-big-server-to-run-peertube the default 256MB should be enough.

                                              You can run this in the terminal and check if it works:

                                              echo "changeme" | npm run reset-password -- -u root
                                              
                                              S 1 Reply Last reply Reply Quote 2
                                              • S
                                                stoccafisso @girish last edited by

                                                @girish said in New installation, not able to log in:

                                                echo "changeme" | npm run reset-password -- -u root

                                                Thank you @girish. I actually had a lot running on this cloudron, but could not get PeerTube to work even if I removed several other apps to free up memory.

                                                But the above command for some strange reason fixed it and solved the problem. PeerTube is now working!

                                                Thank you 🙂

                                                1 Reply Last reply Reply Quote 2
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