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  3. Unable to mount /backups folder (Cifs)

Unable to mount /backups folder (Cifs)

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    • robiR robi

      @p44 could be 2 things.. compare mount versions, which may have a different syntax.

      make sure cifs is available on the new system, for ex if mount.cifs isn't available, it won't recognize the cifs parameter and error out.

      if there are other cifs mounts available (any windows box) try making sure that works to validate cifs at least.

      alternative might be smbfs.

      P Offline
      P Offline
      p44
      translator
      wrote on last edited by
      #7

      @robi said in Unable to mount /backups folder (Cifs):

      cifs

      Thank's @robi !

      I've this situation:

      /sbin$ apt-cache policy cifs-utils
      cifs-utils:
        Installed: 2:6.8-1ubuntu1.1
        Candidate: 2:6.8-1ubuntu1.1
        Version table:
       *** 2:6.8-1ubuntu1.1 500
              500 http://it.archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages
              100 /var/lib/dpkg/status
           2:6.8-1 500
              500 http://it.archive.ubuntu.com/ubuntu bionic/main amd64 Packages
      

      Also mount.cifs is available.

      If there are other cifs mounts available (any windows box) try making sure that works to validate cifs at least.

      This step is not totally clear how to perform...

      robiR 1 Reply Last reply
      0
      • P p44

        @robi said in Unable to mount /backups folder (Cifs):

        cifs

        Thank's @robi !

        I've this situation:

        /sbin$ apt-cache policy cifs-utils
        cifs-utils:
          Installed: 2:6.8-1ubuntu1.1
          Candidate: 2:6.8-1ubuntu1.1
          Version table:
         *** 2:6.8-1ubuntu1.1 500
                500 http://it.archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages
                100 /var/lib/dpkg/status
             2:6.8-1 500
                500 http://it.archive.ubuntu.com/ubuntu bionic/main amd64 Packages
        

        Also mount.cifs is available.

        If there are other cifs mounts available (any windows box) try making sure that works to validate cifs at least.

        This step is not totally clear how to perform...

        robiR Offline
        robiR Offline
        robi
        wrote on last edited by
        #8

        @p44 you can follow here:
        https://linuxize.com/post/how-to-mount-cifs-windows-share-on-linux/

        Conscious tech

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        • robiR robi

          @p44 you can follow here:
          https://linuxize.com/post/how-to-mount-cifs-windows-share-on-linux/

          P Offline
          P Offline
          p44
          translator
          wrote on last edited by
          #9

          @robi Thank's Robi, I'll go deeper inside the problem fixing.

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          • jdaviescoatesJ Offline
            jdaviescoatesJ Offline
            jdaviescoates
            wrote on last edited by
            #10

            Just to check, is this a Hetzner storage box? If so be sure to have turned samba shares on at the Hetzner end (I had a similar issue and this resolved it for me)

            I use Cloudron with Gandi & Hetzner

            P 1 Reply Last reply
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            • D Offline
              D Offline
              danigl
              wrote on last edited by
              #11

              I had the same problem. I use the following entry in fstab:

              //XXX/XXX /media/backups_cifs  cifs uid=yellowtent,gid=yellowtent,username=XXX,password=XXX,vers=3.0,noperm 0 0
              

              The target directory must be created first.

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              • jdaviescoatesJ jdaviescoates

                Just to check, is this a Hetzner storage box? If so be sure to have turned samba shares on at the Hetzner end (I had a similar issue and this resolved it for me)

                P Offline
                P Offline
                p44
                translator
                wrote on last edited by
                #12

                @jdaviescoates Yes is Hetzner box. Works perfectly on two other Cloudron istances. Enabled "Samba shares" and "External Reachability".

                On two works fine, another one no...

                jdaviescoatesJ 1 Reply Last reply
                1
                • D danigl

                  I had the same problem. I use the following entry in fstab:

                  //XXX/XXX /media/backups_cifs  cifs uid=yellowtent,gid=yellowtent,username=XXX,password=XXX,vers=3.0,noperm 0 0
                  

                  The target directory must be created first.

                  P Offline
                  P Offline
                  p44
                  translator
                  wrote on last edited by
                  #13

                  @danigl Thank's a lot, the targeted directory is created first. Just a question: why you add the "vers=3.0" parameter?

                  1 Reply Last reply
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                  • P p44

                    @jdaviescoates Yes is Hetzner box. Works perfectly on two other Cloudron istances. Enabled "Samba shares" and "External Reachability".

                    On two works fine, another one no...

                    jdaviescoatesJ Offline
                    jdaviescoatesJ Offline
                    jdaviescoates
                    wrote on last edited by
                    #14

                    @p44 said in Unable to mount /backups folder (Cifs):

                    Yes is Hetzner box.

                    It may just be an issue with Hetzner. As you've seen, recently my backup hetzner storage box somehow unmounted itself during a backup and I needed to restart for it to mount again.

                    Assume you've tried restarting your server already?

                    I use Cloudron with Gandi & Hetzner

                    P 1 Reply Last reply
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                    • jdaviescoatesJ jdaviescoates

                      @p44 said in Unable to mount /backups folder (Cifs):

                      Yes is Hetzner box.

                      It may just be an issue with Hetzner. As you've seen, recently my backup hetzner storage box somehow unmounted itself during a backup and I needed to restart for it to mount again.

                      Assume you've tried restarting your server already?

                      P Offline
                      P Offline
                      p44
                      translator
                      wrote on last edited by
                      #15

                      @jdaviescoates Maybe is Hetzner side problem. I had a similar event few weeks ago and I opened a ticket to Cloudron support desk. I restarted server.

                      Also one week ago and also yesterday I had a similar problem.

                      For this case "Unable to mount /backups folder (Cifs)" I'm still investigating and I don't think is Hetzner side.

                      About unmounting problem, I was thinking to move to other storage service. Did you find any workarounds?

                      girishG 1 Reply Last reply
                      0
                      • P p44

                        @jdaviescoates Maybe is Hetzner side problem. I had a similar event few weeks ago and I opened a ticket to Cloudron support desk. I restarted server.

                        Also one week ago and also yesterday I had a similar problem.

                        For this case "Unable to mount /backups folder (Cifs)" I'm still investigating and I don't think is Hetzner side.

                        About unmounting problem, I was thinking to move to other storage service. Did you find any workarounds?

                        girishG Offline
                        girishG Offline
                        girish
                        Staff
                        wrote on last edited by
                        #16

                        @p44 Given Cloudron is just app on ubuntu, maybe you can try to mount it in a separate ubuntu server on Hetzner? At that point, Hetzner support should be able to help you out hopefully.

                        P 1 Reply Last reply
                        1
                        • girishG girish

                          @p44 Given Cloudron is just app on ubuntu, maybe you can try to mount it in a separate ubuntu server on Hetzner? At that point, Hetzner support should be able to help you out hopefully.

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                          p44
                          translator
                          wrote on last edited by
                          #17

                          @girish Totally agree with your suggestion. About the topic issue, the server where I running this specific Cloudron instance is not Hetzner.

                          But I just created a demo account to Wasabi to move forward and assure a backup.

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                          • girishG Offline
                            girishG Offline
                            girish
                            Staff
                            wrote on last edited by
                            #18

                            @p44 said in Unable to mount /backups folder (Cifs):

                            where I running this specific Cloudron instance is not Hetzner

                            Oh, that gave me an idea. Could it be that there is too much latency for the CIFS mount to work? Or maybe there is some configurable latency delay setting for mounting. Usually, CIFS/NFS etc works well only in same data center.

                            P jdaviescoatesJ 2 Replies Last reply
                            2
                            • girishG girish

                              @p44 said in Unable to mount /backups folder (Cifs):

                              where I running this specific Cloudron instance is not Hetzner

                              Oh, that gave me an idea. Could it be that there is too much latency for the CIFS mount to work? Or maybe there is some configurable latency delay setting for mounting. Usually, CIFS/NFS etc works well only in same data center.

                              P Offline
                              P Offline
                              p44
                              translator
                              wrote on last edited by
                              #19

                              @girish Thank's a lot Girish. Latency between two data centers is around 40ms... maximum 60ms... What's your idea?

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                              0
                              • girishG girish

                                @p44 said in Unable to mount /backups folder (Cifs):

                                where I running this specific Cloudron instance is not Hetzner

                                Oh, that gave me an idea. Could it be that there is too much latency for the CIFS mount to work? Or maybe there is some configurable latency delay setting for mounting. Usually, CIFS/NFS etc works well only in same data center.

                                jdaviescoatesJ Offline
                                jdaviescoatesJ Offline
                                jdaviescoates
                                wrote on last edited by
                                #20

                                @girish said in Unable to mount /backups folder (Cifs):

                                Usually, CIFS/NFS etc works well only in same data center.

                                Interesting. Got a reference for this?

                                I think I purposely chose a different location for my Hetzner Storage Box from my Hetzner VPS just for a bit more redundancy (in case the VPS location get destroyed somehow).

                                I use Cloudron with Gandi & Hetzner

                                P 1 Reply Last reply
                                1
                                • jdaviescoatesJ jdaviescoates

                                  @girish said in Unable to mount /backups folder (Cifs):

                                  Usually, CIFS/NFS etc works well only in same data center.

                                  Interesting. Got a reference for this?

                                  I think I purposely chose a different location for my Hetzner Storage Box from my Hetzner VPS just for a bit more redundancy (in case the VPS location get destroyed somehow).

                                  P Offline
                                  P Offline
                                  p44
                                  translator
                                  wrote on last edited by
                                  #21

                                  @jdaviescoates Totally agree with this strategy. It could be interesting to chose a total different provider to achieve this goal.

                                  I configured for Wasabi seems to be fast and resilient. But I have to well understand user policy and permissions.

                                  When I use services like this, I'm always a little bit scared that folder can go public due permission problems.

                                  jdaviescoatesJ 1 Reply Last reply
                                  0
                                  • girishG Offline
                                    girishG Offline
                                    girish
                                    Staff
                                    wrote on last edited by
                                    #22

                                    I was only guessing about latency, I don't have any special expertise here. I found this article https://www.redhat.com/sysadmin/using-nfsstat-nfsiostat that might help debug further.

                                    1 Reply Last reply
                                    1
                                    • P p44

                                      @jdaviescoates Totally agree with this strategy. It could be interesting to chose a total different provider to achieve this goal.

                                      I configured for Wasabi seems to be fast and resilient. But I have to well understand user policy and permissions.

                                      When I use services like this, I'm always a little bit scared that folder can go public due permission problems.

                                      jdaviescoatesJ Offline
                                      jdaviescoatesJ Offline
                                      jdaviescoates
                                      wrote on last edited by
                                      #23

                                      @p44 said in Unable to mount /backups folder (Cifs):

                                      It could be interesting to chose a total different provider to achieve this goal.

                                      Agreed. I'm going to investigate https://teuto.net/teutostack-openstack-public-cloud/?lang=en who apparently do S3 style object storage, who I came across here https://social.coop/@aligyie/105385317039616213

                                      I use Cloudron with Gandi & Hetzner

                                      robiR 1 Reply Last reply
                                      1
                                      • jdaviescoatesJ jdaviescoates

                                        @p44 said in Unable to mount /backups folder (Cifs):

                                        It could be interesting to chose a total different provider to achieve this goal.

                                        Agreed. I'm going to investigate https://teuto.net/teutostack-openstack-public-cloud/?lang=en who apparently do S3 style object storage, who I came across here https://social.coop/@aligyie/105385317039616213

                                        robiR Offline
                                        robiR Offline
                                        robi
                                        wrote on last edited by
                                        #24

                                        @jdaviescoates Take a look at S3 from IBM for 25GB/mo free at IBM COS

                                        p.s. I used to work on COS (formerly Cleversafe)

                                        Conscious tech

                                        jdaviescoatesJ 1 Reply Last reply
                                        2
                                        • robiR robi

                                          @jdaviescoates Take a look at S3 from IBM for 25GB/mo free at IBM COS

                                          p.s. I used to work on COS (formerly Cleversafe)

                                          jdaviescoatesJ Offline
                                          jdaviescoatesJ Offline
                                          jdaviescoates
                                          wrote on last edited by
                                          #25

                                          @robi thanks but the added context not mentioned is affordable storage space that is also powered by 100% renewable energy.

                                          I use Cloudron with Gandi & Hetzner

                                          robiR 1 Reply Last reply
                                          1
                                          • jdaviescoatesJ jdaviescoates

                                            @robi thanks but the added context not mentioned is affordable storage space that is also powered by 100% renewable energy.

                                            robiR Offline
                                            robiR Offline
                                            robi
                                            wrote on last edited by
                                            #26

                                            @jdaviescoates that is very specific 🙂

                                            Conscious tech

                                            1 Reply Last reply
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