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Apps | Demo | Docs | Install

How I can make "Mail FROM Address" persistent?

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  • P Offline
    P Offline
    p44 translator
    wrote on last edited by girish
    #1

    Dear all,

    it seems that sometimes "Mail FROM Address" become again "wordpressdeveloper.app@domain.tdl", even If I changed before.

    Schermata 2021-03-31 alle 16.23.55.png

    How I can make that address persistent?

    I don't know how to reproduce issue.

    Thank's a lot

    d19dotcaD 1 Reply Last reply
    0
  • d19dotcaD Offline
    d19dotcaD Offline
    d19dotca
    replied to p44 on last edited by
    #2

    @p44 It should definitely be persistent. I've never had issues with it changing back to the default address. Is it possible you changed it recently, then later had to restore from a backup which had the original address in there? Very odd if it's just changing all on its own.

    --
    Dustin Dauncey
    www.d19.ca

    P 1 Reply Last reply
    1
  • girishG Offline
    girishG Offline
    girish Staff
    wrote on last edited by
    #3

    This is probably tied to some clone or restore operation. The setting itself is in the database, so I can't think of why it gets changed.

    P 2 Replies Last reply
    1
  • P Offline
    P Offline
    p44 translator
    replied to d19dotca on last edited by
    #4

    @d19dotca In that install I did non restore any data... very strange...

    1 Reply Last reply
    0
  • P Offline
    P Offline
    p44 translator
    replied to girish on last edited by
    #5

    @girish Really strange... is not first time that happens and sometime I have to setup it again...

    1 Reply Last reply
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  • P Offline
    P Offline
    p44 translator
    replied to girish on last edited by
    #6

    @girish Girish I'm still having this problem. Do you confirm that Mail From Address should be persistent even if I add some redirection on that instance?

    nebulonN girishG 2 Replies Last reply
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  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    replied to p44 on last edited by
    #7

    @p44 yes it should persist. But good that you mention changing alias/redirection, maybe that gives us a clue what how to reproduce this.

    P 1 Reply Last reply
    1
  • girishG Offline
    girishG Offline
    girish Staff
    replied to p44 on last edited by
    #8

    @p44 Does the MAIL FROM address change inside wordpress or in the Cloudron dashboard?

    P 1 Reply Last reply
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  • P Offline
    P Offline
    p44 translator
    replied to girish on last edited by
    #9

    @girish In the Cloudron DashBoard

    1 Reply Last reply
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  • P Offline
    P Offline
    p44 translator
    replied to nebulon on last edited by
    #10

    @nebulon When I touch something in redirection, eg. adding a new redirection, so MAIL FROM address is changed.

    girishG 1 Reply Last reply
    0
  • girishG Offline
    girishG Offline
    girish Staff
    replied to p44 on last edited by
    #11

    @p44 It is always reproducible on your server? I can't reproduce this at all. Maybe you can write to us at support@cloudron.io and I can take a look. Thanks!

    P 1 Reply Last reply
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  • d19dotcaD Offline
    d19dotcaD Offline
    d19dotca
    wrote on last edited by d19dotca
    #12

    @p44 Is it possible a password manager or other browser extension is auto-filling that field by accident? That's about the only thing I can think of that'd make some sense, lol. Are you able to give some examples of what it's being changed to, do they still sort of make sense in the terms used in the field, or are they kind of random?

    --
    Dustin Dauncey
    www.d19.ca

    P 1 Reply Last reply
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  • P Offline
    P Offline
    p44 translator
    replied to girish on last edited by
    #13

    @girish Yes, is always reproducible, I'll send you a screencast to support email

    1 Reply Last reply
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  • P Offline
    P Offline
    p44 translator
    replied to d19dotca on last edited by
    #14

    @d19dotca I'll record a screencast and send to support..

    girishG 1 Reply Last reply
    0
  • girishG Offline
    girishG Offline
    girish Staff
    replied to p44 on last edited by
    #15

    @p44 thanks for the recording! I am looking into reproducing it and finding out the root cause.

    P 1 Reply Last reply
    1
  • P Offline
    P Offline
    p44 translator
    replied to girish on last edited by
    #16

    @girish any ETA to fix this tedious problem? Did you take a look? Thank's

    micmcM girishG 2 Replies Last reply
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  • micmcM Offline
    micmcM Offline
    micmc
    replied to p44 on last edited by
    #17

    @p44 said in How I can make "Mail FROM Address" persistent?:

    @girish any ETA to fix this tedious problem? Did you take a look? Thank's

    Hey might sound stupid but that happens as stupid as can be but, did you actually pushed the SAVE button once you change this address before going away? I too, cannot see how this can NOT be saved once you've made the change.
    Andy


    https://marketingtechnology.agency
    For cutting edge web technologies

    1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to p44 on last edited by
    #18

    @p44 it's in my list for 6.3 to fix. Hoping to get 6.3 out next week.

    P d19dotcaD 2 Replies Last reply
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  • P Offline
    P Offline
    p44 translator
    replied to girish on last edited by
    #19

    @girish 👍 👍 👍

    1 Reply Last reply
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  • d19dotcaD Offline
    d19dotcaD Offline
    d19dotca
    replied to girish on last edited by
    #20

    @girish Perfect, looking forward to 6.3. I desperately need the ability to block messages identified as spam from being forwarded on to external addresses by way of the mailing lists feature. Gmail is constantly rate limiting mail from my server (which isn't a big deal in the scheme of things, better than being outright block listed, lol) because of how much spam goes to one specific address which forwards to their preferred address on Gmail. Would love to get rid of this behaviour by basically just dropping spam messages to external addresses if the new feature is enabled to do so. 🙂

    On a note more relevant to this topic though... what was the root cause of this very strange behaviour? I'm most curious, haha.

    --
    Dustin Dauncey
    www.d19.ca

    girishG 1 Reply Last reply
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