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    Solved How I can make "Mail FROM Address" persistent?

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    • P
      p44 translator last edited by girish

      Dear all,

      it seems that sometimes "Mail FROM Address" become again "wordpressdeveloper.app@domain.tdl", even If I changed before.

      Schermata 2021-03-31 alle 16.23.55.png

      How I can make that address persistent?

      I don't know how to reproduce issue.

      Thank's a lot

      d19dotca 1 Reply Last reply Reply Quote 0
      • d19dotca
        d19dotca @p44 last edited by

        @p44 It should definitely be persistent. I've never had issues with it changing back to the default address. Is it possible you changed it recently, then later had to restore from a backup which had the original address in there? Very odd if it's just changing all on its own.

        --
        Dustin Dauncey
        www.d19.ca

        P 1 Reply Last reply Reply Quote 1
        • girish
          girish Staff last edited by

          This is probably tied to some clone or restore operation. The setting itself is in the database, so I can't think of why it gets changed.

          P 2 Replies Last reply Reply Quote 1
          • P
            p44 translator @d19dotca last edited by

            @d19dotca In that install I did non restore any data... very strange...

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            • P
              p44 translator @girish last edited by

              @girish Really strange... is not first time that happens and sometime I have to setup it again...

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              • P
                p44 translator @girish last edited by

                @girish Girish I'm still having this problem. Do you confirm that Mail From Address should be persistent even if I add some redirection on that instance?

                nebulon girish 2 Replies Last reply Reply Quote 0
                • nebulon
                  nebulon Staff @p44 last edited by

                  @p44 yes it should persist. But good that you mention changing alias/redirection, maybe that gives us a clue what how to reproduce this.

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                  • girish
                    girish Staff @p44 last edited by

                    @p44 Does the MAIL FROM address change inside wordpress or in the Cloudron dashboard?

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                    • P
                      p44 translator @girish last edited by

                      @girish In the Cloudron DashBoard

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                      • P
                        p44 translator @nebulon last edited by

                        @nebulon When I touch something in redirection, eg. adding a new redirection, so MAIL FROM address is changed.

                        girish 1 Reply Last reply Reply Quote 0
                        • girish
                          girish Staff @p44 last edited by

                          @p44 It is always reproducible on your server? I can't reproduce this at all. Maybe you can write to us at support@cloudron.io and I can take a look. Thanks!

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                          • d19dotca
                            d19dotca last edited by d19dotca

                            @p44 Is it possible a password manager or other browser extension is auto-filling that field by accident? That's about the only thing I can think of that'd make some sense, lol. Are you able to give some examples of what it's being changed to, do they still sort of make sense in the terms used in the field, or are they kind of random?

                            --
                            Dustin Dauncey
                            www.d19.ca

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                            • P
                              p44 translator @girish last edited by

                              @girish Yes, is always reproducible, I'll send you a screencast to support email

                              1 Reply Last reply Reply Quote 0
                              • P
                                p44 translator @d19dotca last edited by

                                @d19dotca I'll record a screencast and send to support..

                                girish 1 Reply Last reply Reply Quote 0
                                • girish
                                  girish Staff @p44 last edited by

                                  @p44 thanks for the recording! I am looking into reproducing it and finding out the root cause.

                                  P 1 Reply Last reply Reply Quote 1
                                  • P
                                    p44 translator @girish last edited by

                                    @girish any ETA to fix this tedious problem? Did you take a look? Thank's

                                    micmc girish 2 Replies Last reply Reply Quote 0
                                    • micmc
                                      micmc @p44 last edited by

                                      @p44 said in How I can make "Mail FROM Address" persistent?:

                                      @girish any ETA to fix this tedious problem? Did you take a look? Thank's

                                      Hey might sound stupid but that happens as stupid as can be but, did you actually pushed the SAVE button once you change this address before going away? I too, cannot see how this can NOT be saved once you've made the change.
                                      Andy


                                      https://marketingtechnology.agency
                                      For cutting edge web technologies

                                      1 Reply Last reply Reply Quote 0
                                      • girish
                                        girish Staff @p44 last edited by

                                        @p44 it's in my list for 6.3 to fix. Hoping to get 6.3 out next week.

                                        P d19dotca 2 Replies Last reply Reply Quote 3
                                        • P
                                          p44 translator @girish last edited by

                                          @girish 👍 👍 👍

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                                          • d19dotca
                                            d19dotca @girish last edited by

                                            @girish Perfect, looking forward to 6.3. I desperately need the ability to block messages identified as spam from being forwarded on to external addresses by way of the mailing lists feature. Gmail is constantly rate limiting mail from my server (which isn't a big deal in the scheme of things, better than being outright block listed, lol) because of how much spam goes to one specific address which forwards to their preferred address on Gmail. Would love to get rid of this behaviour by basically just dropping spam messages to external addresses if the new feature is enabled to do so. 🙂

                                            On a note more relevant to this topic though... what was the root cause of this very strange behaviour? I'm most curious, haha.

                                            --
                                            Dustin Dauncey
                                            www.d19.ca

                                            girish 1 Reply Last reply Reply Quote 1
                                            • girish
                                              girish Staff @d19dotca last edited by

                                              @d19dotca said in How I can make "Mail FROM Address" persistent?:

                                              On a note more relevant to this topic though... what was the root cause of this very strange behaviour? I'm most curious, haha.

                                              I haven't investigated yet, but @p44 kindly sent us a screencast to help us reproduce the problem. Will leave a note once I fix it.

                                              P 1 Reply Last reply Reply Quote 2
                                              • P
                                                p44 translator @girish last edited by

                                                @girish Hello Girish, any news about this issue? Thank's a lot

                                                P 1 Reply Last reply Reply Quote 0
                                                • P
                                                  p44 translator @p44 last edited by

                                                  @p44 said in How I can make "Mail FROM Address" persistent?:

                                                  @girish Hello Girish, any news about this issue? Thank's a lot

                                                  @girish no any news? problem seems to be still there

                                                  girish 1 Reply Last reply Reply Quote 0
                                                  • girish
                                                    girish Staff @p44 last edited by

                                                    @p44 I thought we fixed this in the previous release (6.3). Can you reach out to us again at support@cloudron.io and I will look into it. Thanks!

                                                    1 Reply Last reply Reply Quote 1
                                                    • girish
                                                      girish Staff last edited by

                                                      This problem is not reproducible anymore.

                                                      1 Reply Last reply Reply Quote 1
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