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    Solved :( Something has gone wrong

    Feature Requests
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    • marcusquinn
      marcusquinn last edited by

      The message says:

      😞

      Something has gone wrong

      This app is currently not responding. Try refreshing the page.

      That might have seemed cute at the time, but for the uninitiated, it implies failure on more levels than just the app, but the implementor, host and anything else by association. It's just negative all round.

      May I suggest:

      ⌛

      Restarting...

      This app should be back shortly. Please try refreshing the page.

      If it's still not working in a few minutes, please check with your support contact.

      We're not here for a long time - but we are here for a good time :)
      Jersey/UK
      Work & Ecommerce Advice: https://brandlight.org
      Personal & Software Tips: https://marcusquinn.com

      girish fbartels 2 Replies Last reply Reply Quote 5
      • girish
        girish Staff @marcusquinn last edited by

        @marcusquinn alright, I replaced it with

        008beec4-d95f-4c8e-9b86-d7e95652157c-image.png

        marcusquinn 1 Reply Last reply Reply Quote 4
        • fbartels
          fbartels App Dev @marcusquinn last edited by fbartels

          @marcusquinn said in 😞 Something has gone wrong:

          with your support contact

          That part sounds kind of strange to my non-native speaker ears. But i am also not sure how to phrase it better.

          With your administrator

          With your local it support

          Ask your supervisor

          Edit: or maybe even start earlier in the sentence

          Instead of

          please check with your support contact.

          Please contact your it support.

          1 Reply Last reply Reply Quote 0
          • girish
            girish Staff last edited by

            or maybe just "please contact support" ? and let the user figure out? alternately, I can drop that line altogether I guess.

            S 1 Reply Last reply Reply Quote 2
            • S
              subtlecourage @girish last edited by

              @girish
              Please contact support and hyperlink the email that the cloudron admin can change?

              marcusquinn 1 Reply Last reply Reply Quote 1
              • marcusquinn
                marcusquinn @girish last edited by

                @girish Brilliant - thank you kindly. That covers a more positive spirit.

                Proof-reading and more subtle wording nuance to make everyone happy is appreciated but my work here is done 🙂

                We're not here for a long time - but we are here for a good time :)
                Jersey/UK
                Work & Ecommerce Advice: https://brandlight.org
                Personal & Software Tips: https://marcusquinn.com

                1 Reply Last reply Reply Quote 2
                • marcusquinn
                  marcusquinn @subtlecourage last edited by

                  @subtlecourage I worded it generically without the need for variables to edit on purpose, as I think that having it editable would have been a bigger ask. No reason why it couldn't be a Cloudron setting to configure too - but that's up to @girish on the time/value triage.

                  We're not here for a long time - but we are here for a good time :)
                  Jersey/UK
                  Work & Ecommerce Advice: https://brandlight.org
                  Personal & Software Tips: https://marcusquinn.com

                  1 Reply Last reply Reply Quote 3
                  • marcusquinn
                    marcusquinn last edited by

                    Are we waiting on a release for this update?

                    Negative sentiment weighs heavily when users can take opportunity to blame systems for things when they aren't alive throughout the day - and frustratingly I am battling an issue with an app in production that needs many restarts per day because or errors that are not showing in any logs anywhere.

                    We're not here for a long time - but we are here for a good time :)
                    Jersey/UK
                    Work & Ecommerce Advice: https://brandlight.org
                    Personal & Software Tips: https://marcusquinn.com

                    1 Reply Last reply Reply Quote 0
                    • marcusquinn
                      marcusquinn last edited by marcusquinn

                      Nudge - frustratingly on this, our live production users are getting this message several times a day - the negative sentiment towards the systems grows every time.

                      I see this as an urgent issue because the time-costs of user push-back against new systems can be severe and swift.

                      I need to focus time on debugging the cause of the issues, but there is unnecessary extra overhead in diplomacy explaining that the system won't always be "going wrong" and that is ti a system in development, so it's not really wrong at all, it's actually being made better many times a day.

                      We're not here for a long time - but we are here for a good time :)
                      Jersey/UK
                      Work & Ecommerce Advice: https://brandlight.org
                      Personal & Software Tips: https://marcusquinn.com

                      nebulon 1 Reply Last reply Reply Quote 0
                      • nebulon
                        nebulon Staff @marcusquinn last edited by

                        @marcusquinn understood, and the release takes a bit to long also from out perspective, but we also don't want to risk other side-effects by pushing it out prematurely.

                        marcusquinn 1 Reply Last reply Reply Quote 1
                        • marcusquinn
                          marcusquinn @nebulon last edited by

                          @nebulon Gotchya, thanks - I have to vent somewhere 🙂

                          We're not here for a long time - but we are here for a good time :)
                          Jersey/UK
                          Work & Ecommerce Advice: https://brandlight.org
                          Personal & Software Tips: https://marcusquinn.com

                          robi 1 Reply Last reply Reply Quote 0
                          • robi
                            robi @marcusquinn last edited by

                            @marcusquinn sign up for the beta and help test 😉

                            Life of Gratitude.
                            Life of Advanced Technology

                            marcusquinn 1 Reply Last reply Reply Quote 0
                            • marcusquinn
                              marcusquinn @robi last edited by

                              @robi where's that?

                              We're not here for a long time - but we are here for a good time :)
                              Jersey/UK
                              Work & Ecommerce Advice: https://brandlight.org
                              Personal & Software Tips: https://marcusquinn.com

                              nebulon 1 Reply Last reply Reply Quote 0
                              • nebulon
                                nebulon Staff @marcusquinn last edited by

                                @marcusquinn there is no beta program. The current rollout is, that we provider updates to all users over a span of a few days to a week, BUT once the release is out, everyone can manually check and thus apply the update.

                                marcusquinn 1 Reply Last reply Reply Quote 1
                                • marcusquinn
                                  marcusquinn @nebulon last edited by

                                  @nebulon Ahhh @robi was making a funny 🙂

                                  We're not here for a long time - but we are here for a good time :)
                                  Jersey/UK
                                  Work & Ecommerce Advice: https://brandlight.org
                                  Personal & Software Tips: https://marcusquinn.com

                                  1 Reply Last reply Reply Quote 2
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