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  3. Clicking on a Domain's email section in the Dashboard causes Cloudron to totally restart!

Clicking on a Domain's email section in the Dashboard causes Cloudron to totally restart!

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  • girishG girish

    @scooke When you say "restarting" do you mean the dashboard shows the "cannot connect" red banner on the top? Or do you see some crash somewhere?

    The error you are seeing in the logs is not a crash as such, it is just dumping the error. Event for outgoing mail, we have to setup some special DNS records. The dashboard will show the DNS records that you need to setup for outbound mail for the domain.

    As for the error, it is saying that the TXT record (SPF) could not be found. Can you check the output of host -t TXT cloudron-62141b._domainkey.example.com on the server (of course, replace it with your domain name).

    scookeS Offline
    scookeS Offline
    scooke
    wrote on last edited by
    #4

    @girish By restarting, I mean the logs show me the Cloudron restarted! I'll look again.

    A life lived in fear is a life half-lived

    1 Reply Last reply
    0
    • scookeS Offline
      scookeS Offline
      scooke
      wrote on last edited by
      #5

      OK, now it seems checking the Email Dashboard for any email makes the Cloudron restart!

      Jul 10 22:19:29 box:server ==========================================
      Jul 10 22:19:29 box:server Cloudron 6.2.8
      Jul 10 22:19:29 box:server ==========================================
      Jul 10 22:19:29 box:settings initCache: pre-load settings
      Jul 10 22:19:29 box:tasks stopTask: stopping all tasks
      Jul 10 22:19:29 box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
      Jul 10 22:19:29 box:dockerproxy startDockerProxy: started proxy on port 3003
      is up and running. Logs are at /home/yellowtent/platformdata/logs/box.log
      Jul 10 22:19:29 box:shell removeCollectdProfile spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurecollectd.sh remove cloudron-backup
      Jul 10 22:19:29 box:shell removeCollectdProfile (stdout): Restarting collectd
      Jul 10 22:19:29 box:shell removeCollectdProfile (stdout): Removing collectd stats of cloudron-backup
      Jul 10 22:19:29 box:reverseproxy writeDashboardConfig: writing admin config for toutdo.com
      Jul 10 22:19:30 box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
      Jul 10 22:19:30 box:platform initializing addon infrastructure
      Jul 10 22:19:30 box:platform platform is uptodate at version 48.18.0
      Jul 10 22:19:30 box:platform onPlatformReady: platform is ready. infra changed: false
      Jul 10 22:19:30 box:apps schedulePendingTasks: scheduling app tasks
      Jul 10 22:19:30 box:cron startJobs: starting cron jobs
      Jul 10 22:19:31 box:cron backupConfigChanged: schedule 00 00 23 * * 1,3,5 (Europe/Paris)
      Jul 10 22:19:31 box:cron autoupdatePatternChanged: pattern - never (Europe/Paris)
      Jul 10 22:19:31 box:cron Dynamic DNS setting changed to false
      Jul 10 22:19:31 box:notifications alert: id=backupConfig title=Backup configuration is unsafe ack=true
      Jul 10 22:19:36 box:cloudron Getting logs for box as json
      Jul 10 22:19:42 box:apphealthmonitor app health: 26 alive / 3 dead.
      

      A life lived in fear is a life half-lived

      girishG 1 Reply Last reply
      0
      • scookeS scooke

        OK, now it seems checking the Email Dashboard for any email makes the Cloudron restart!

        Jul 10 22:19:29 box:server ==========================================
        Jul 10 22:19:29 box:server Cloudron 6.2.8
        Jul 10 22:19:29 box:server ==========================================
        Jul 10 22:19:29 box:settings initCache: pre-load settings
        Jul 10 22:19:29 box:tasks stopTask: stopping all tasks
        Jul 10 22:19:29 box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
        Jul 10 22:19:29 box:dockerproxy startDockerProxy: started proxy on port 3003
        is up and running. Logs are at /home/yellowtent/platformdata/logs/box.log
        Jul 10 22:19:29 box:shell removeCollectdProfile spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurecollectd.sh remove cloudron-backup
        Jul 10 22:19:29 box:shell removeCollectdProfile (stdout): Restarting collectd
        Jul 10 22:19:29 box:shell removeCollectdProfile (stdout): Removing collectd stats of cloudron-backup
        Jul 10 22:19:29 box:reverseproxy writeDashboardConfig: writing admin config for toutdo.com
        Jul 10 22:19:30 box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
        Jul 10 22:19:30 box:platform initializing addon infrastructure
        Jul 10 22:19:30 box:platform platform is uptodate at version 48.18.0
        Jul 10 22:19:30 box:platform onPlatformReady: platform is ready. infra changed: false
        Jul 10 22:19:30 box:apps schedulePendingTasks: scheduling app tasks
        Jul 10 22:19:30 box:cron startJobs: starting cron jobs
        Jul 10 22:19:31 box:cron backupConfigChanged: schedule 00 00 23 * * 1,3,5 (Europe/Paris)
        Jul 10 22:19:31 box:cron autoupdatePatternChanged: pattern - never (Europe/Paris)
        Jul 10 22:19:31 box:cron Dynamic DNS setting changed to false
        Jul 10 22:19:31 box:notifications alert: id=backupConfig title=Backup configuration is unsafe ack=true
        Jul 10 22:19:36 box:cloudron Getting logs for box as json
        Jul 10 22:19:42 box:apphealthmonitor app health: 26 alive / 3 dead.
        
        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #6

        @scooke What are the logs right before the restart logs? There's not obvious crash backtrace?

        scookeS 1 Reply Last reply
        0
        • girishG girish

          @scooke What are the logs right before the restart logs? There's not obvious crash backtrace?

          scookeS Offline
          scookeS Offline
          scooke
          wrote on last edited by scooke
          #7

          @girish
          What's below is all in the log. I was on the Domain panel, it had been stable for awhile and I hadn't done anything, but as soon as I clicked on the Email link, it restarted. I wrote anotherdomain.com this time because this was a new domain seemingly connected to this problem. I've even cleared out domains that weren't in use, and rebooted, before this latest restart.

          Jul 10 23:06:12 box:apphealthmonitor app health: 26 alive / 3 dead.
          Jul 10 23:06:13 box:cloudron Getting logs for box as json
          Jul 10 23:06:22 box:apphealthmonitor app health: 26 alive / 3 dead.
          TypeError: Cannot convert name to ASCII
          at Resolver.queryTxt [as resolveTxt] (dns.js:227:48)
          at Resolver.resolve (dns.js:263:21)
          at Object.resolve (/home/yellowtent/box/src/native-dns.js:32:14)
          at checkDkim (/home/yellowtent/box/src/mail.js:220:9)
          at /home/yellowtent/box/src/mail.js:480:13
          at /home/yellowtent/box/node_modules/async/dist/async.js:2948:28
          at eachOfArrayLike (/home/yellowtent/box/node_modules/async/dist/async.js:500:13)
          at eachOf (/home/yellowtent/box/node_modules/async/dist/async.js:551:16)
          at awaitable (/home/yellowtent/box/node_modules/async/dist/async.js:208:32)
          at /home/yellowtent/box/node_modules/async/dist/async.js:2947:9 [ /home/yellowtent/box/box.js:61:17 ]
          Jul 10 23:06:24 box:mail checkRblStatus: anotherdomain.com (ip: 209.182.238.112) servers: []
          Jul 10 23:06:29 box:server ==========================================
          Jul 10 23:06:29 box:server Cloudron 6.2.8
          Jul 10 23:06:29 box:server ==========================================
          Jul 10 23:06:29 box:settings initCache: pre-load settings
          Jul 10 23:06:29 box:tasks stopTask: stopping all tasks
          Jul 10 23:06:29 box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
          Jul 10 23:06:30 box:dockerproxy startDockerProxy: started proxy on port 3003
          is up and running. Logs are at /home/yellowtent/platformdata/logs/box.log
          Jul 10 23:06:30 box:shell removeCollectdProfile spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurecollectd.sh remove cloudron-backup
          Jul 10 23:06:30 box:shell removeCollectdProfile (stdout): Restarting collectd
          Jul 10 23:06:30 box:shell removeCollectdProfile (stdout): Removing collectd stats of cloudron-backup
          Jul 10 23:06:30 box:reverseproxy writeDashboardConfig: writing admin config for toutdo.com
          Jul 10 23:06:30 box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
          Jul 10 23:06:31 box:platform initializing addon infrastructure
          Jul 10 23:06:31 box:platform platform is uptodate at version 48.18.0
          Jul 10 23:06:31 box:platform onPlatformReady: platform is ready. infra changed: false
          Jul 10 23:06:31 box:apps schedulePendingTasks: scheduling app tasks
          Jul 10 23:06:31 box:cron startJobs: starting cron jobs
          Jul 10 23:06:31 box:cron backupConfigChanged: schedule 00 00 23 * * 1,3,5 (Europe/Paris)
          Jul 10 23:06:31 box:cron autoupdatePatternChanged: pattern - never (Europe/Paris)
          Jul 10 23:06:31 box:cron Dynamic DNS setting changed to false
          Jul 10 23:06:32 box:notifications alert: id=backupConfig title=Backup configuration is unsafe ack=true
          Jul 10 23:06:42 box:apphealthmonitor app health: 26 alive / 3 dead.
          Jul 10 23:06:42 box:cloudron Getting logs for box as json
          

          A life lived in fear is a life half-lived

          girishG 1 Reply Last reply
          0
          • scookeS scooke

            @girish
            What's below is all in the log. I was on the Domain panel, it had been stable for awhile and I hadn't done anything, but as soon as I clicked on the Email link, it restarted. I wrote anotherdomain.com this time because this was a new domain seemingly connected to this problem. I've even cleared out domains that weren't in use, and rebooted, before this latest restart.

            Jul 10 23:06:12 box:apphealthmonitor app health: 26 alive / 3 dead.
            Jul 10 23:06:13 box:cloudron Getting logs for box as json
            Jul 10 23:06:22 box:apphealthmonitor app health: 26 alive / 3 dead.
            TypeError: Cannot convert name to ASCII
            at Resolver.queryTxt [as resolveTxt] (dns.js:227:48)
            at Resolver.resolve (dns.js:263:21)
            at Object.resolve (/home/yellowtent/box/src/native-dns.js:32:14)
            at checkDkim (/home/yellowtent/box/src/mail.js:220:9)
            at /home/yellowtent/box/src/mail.js:480:13
            at /home/yellowtent/box/node_modules/async/dist/async.js:2948:28
            at eachOfArrayLike (/home/yellowtent/box/node_modules/async/dist/async.js:500:13)
            at eachOf (/home/yellowtent/box/node_modules/async/dist/async.js:551:16)
            at awaitable (/home/yellowtent/box/node_modules/async/dist/async.js:208:32)
            at /home/yellowtent/box/node_modules/async/dist/async.js:2947:9 [ /home/yellowtent/box/box.js:61:17 ]
            Jul 10 23:06:24 box:mail checkRblStatus: anotherdomain.com (ip: 209.182.238.112) servers: []
            Jul 10 23:06:29 box:server ==========================================
            Jul 10 23:06:29 box:server Cloudron 6.2.8
            Jul 10 23:06:29 box:server ==========================================
            Jul 10 23:06:29 box:settings initCache: pre-load settings
            Jul 10 23:06:29 box:tasks stopTask: stopping all tasks
            Jul 10 23:06:29 box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
            Jul 10 23:06:30 box:dockerproxy startDockerProxy: started proxy on port 3003
            is up and running. Logs are at /home/yellowtent/platformdata/logs/box.log
            Jul 10 23:06:30 box:shell removeCollectdProfile spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurecollectd.sh remove cloudron-backup
            Jul 10 23:06:30 box:shell removeCollectdProfile (stdout): Restarting collectd
            Jul 10 23:06:30 box:shell removeCollectdProfile (stdout): Removing collectd stats of cloudron-backup
            Jul 10 23:06:30 box:reverseproxy writeDashboardConfig: writing admin config for toutdo.com
            Jul 10 23:06:30 box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
            Jul 10 23:06:31 box:platform initializing addon infrastructure
            Jul 10 23:06:31 box:platform platform is uptodate at version 48.18.0
            Jul 10 23:06:31 box:platform onPlatformReady: platform is ready. infra changed: false
            Jul 10 23:06:31 box:apps schedulePendingTasks: scheduling app tasks
            Jul 10 23:06:31 box:cron startJobs: starting cron jobs
            Jul 10 23:06:31 box:cron backupConfigChanged: schedule 00 00 23 * * 1,3,5 (Europe/Paris)
            Jul 10 23:06:31 box:cron autoupdatePatternChanged: pattern - never (Europe/Paris)
            Jul 10 23:06:31 box:cron Dynamic DNS setting changed to false
            Jul 10 23:06:32 box:notifications alert: id=backupConfig title=Backup configuration is unsafe ack=true
            Jul 10 23:06:42 box:apphealthmonitor app health: 26 alive / 3 dead.
            Jul 10 23:06:42 box:cloudron Getting logs for box as json
            
            girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #8

            @scooke Can you write to us at support@cloudron.io ? Would be good to have this fixed because I can't make out what the issue is. Thanks!

            scookeS 1 Reply Last reply
            0
            • girishG girish

              @scooke Can you write to us at support@cloudron.io ? Would be good to have this fixed because I can't make out what the issue is. Thanks!

              scookeS Offline
              scookeS Offline
              scooke
              wrote on last edited by
              #9

              @girish Ok, will do.

              A life lived in fear is a life half-lived

              1 Reply Last reply
              0
              • scookeS Offline
                scookeS Offline
                scooke
                wrote on last edited by
                #10

                So, I've sent you an email, but I've been poking around, and removed an IDN domain that didn't have an app installed. Even though it wasn't the initial domain that seemed to spark the problem, it could be related to the other little nugget that was in the logs, something about not being able to translate to ASCII.

                If this is related, could there be an issue with IDN domains on Cloudron? I had both a Chinese domain, and a RtL domain. I've removed both, and so far when I go to a few different places in the Dashboard, and then click in Email, everything works smooth, the green circles appear almost instanteously (where before it took awhile).

                One of the IDN's didn't actually have an A record pointing to the Cloudron (the Chinese one). Could that have caused some glitch?

                A life lived in fear is a life half-lived

                nebulonN luckowL 2 Replies Last reply
                0
                • scookeS scooke

                  So, I've sent you an email, but I've been poking around, and removed an IDN domain that didn't have an app installed. Even though it wasn't the initial domain that seemed to spark the problem, it could be related to the other little nugget that was in the logs, something about not being able to translate to ASCII.

                  If this is related, could there be an issue with IDN domains on Cloudron? I had both a Chinese domain, and a RtL domain. I've removed both, and so far when I go to a few different places in the Dashboard, and then click in Email, everything works smooth, the green circles appear almost instanteously (where before it took awhile).

                  One of the IDN's didn't actually have an A record pointing to the Cloudron (the Chinese one). Could that have caused some glitch?

                  nebulonN Away
                  nebulonN Away
                  nebulon
                  Staff
                  wrote on last edited by
                  #11

                  @scooke right, we are using the native nodejs resolver here https://nodejs.org/dist/latest-v14.x/docs/api/dns.html#dns_class_dns_resolver and it appears to be crashing there.

                  1 Reply Last reply
                  0
                  • scookeS scooke

                    So, I've sent you an email, but I've been poking around, and removed an IDN domain that didn't have an app installed. Even though it wasn't the initial domain that seemed to spark the problem, it could be related to the other little nugget that was in the logs, something about not being able to translate to ASCII.

                    If this is related, could there be an issue with IDN domains on Cloudron? I had both a Chinese domain, and a RtL domain. I've removed both, and so far when I go to a few different places in the Dashboard, and then click in Email, everything works smooth, the green circles appear almost instanteously (where before it took awhile).

                    One of the IDN's didn't actually have an A record pointing to the Cloudron (the Chinese one). Could that have caused some glitch?

                    luckowL Offline
                    luckowL Offline
                    luckow
                    translator
                    wrote on last edited by
                    #12

                    @scooke Universal Acceptance is a (not so) big issue for the internet. In short, for domains other than ascii, the internet seems to be broken.
                    There is an initiative around domains other than ascii called Universal Acceptance https://uasg.tech/
                    It's not just about Chinese domains. Try sending an email to thomas@müller.de, it will fail.

                    Pronouns: he/him | Primary language: German

                    nebulonN scookeS 2 Replies Last reply
                    1
                    • luckowL luckow

                      @scooke Universal Acceptance is a (not so) big issue for the internet. In short, for domains other than ascii, the internet seems to be broken.
                      There is an initiative around domains other than ascii called Universal Acceptance https://uasg.tech/
                      It's not just about Chinese domains. Try sending an email to thomas@müller.de, it will fail.

                      nebulonN Away
                      nebulonN Away
                      nebulon
                      Staff
                      wrote on last edited by
                      #13

                      To update, I can reproduce this with a chineses IDN and looking for a fix now.

                      scookeS 1 Reply Last reply
                      0
                      • nebulonN nebulon

                        To update, I can reproduce this with a chineses IDN and looking for a fix now.

                        scookeS Offline
                        scookeS Offline
                        scooke
                        wrote on last edited by
                        #14

                        @nebulon I wonder why this would pop up now. Both the Chinese domain and the RtL domain were on my Cloudron for a long time. Thanks for looking into it @nebulon.

                        And interesting link @luckow. I'm reading some of the info there now.

                        A life lived in fear is a life half-lived

                        girishG 1 Reply Last reply
                        1
                        • scookeS scooke

                          @nebulon I wonder why this would pop up now. Both the Chinese domain and the RtL domain were on my Cloudron for a long time. Thanks for looking into it @nebulon.

                          And interesting link @luckow. I'm reading some of the info there now.

                          girishG Offline
                          girishG Offline
                          girish
                          Staff
                          wrote on last edited by
                          #15

                          @scooke Could be related to the fact that recent updates upgraded nodejs.

                          1 Reply Last reply
                          1
                          • luckowL luckow

                            @scooke Universal Acceptance is a (not so) big issue for the internet. In short, for domains other than ascii, the internet seems to be broken.
                            There is an initiative around domains other than ascii called Universal Acceptance https://uasg.tech/
                            It's not just about Chinese domains. Try sending an email to thomas@müller.de, it will fail.

                            scookeS Offline
                            scookeS Offline
                            scooke
                            wrote on last edited by
                            #16

                            @luckow Before I send an email to Mr. Thomas Müller, will he be expecting it, or no? Is this someone real?

                            A life lived in fear is a life half-lived

                            luckowL 1 Reply Last reply
                            0
                            • scookeS scooke

                              @luckow Before I send an email to Mr. Thomas Müller, will he be expecting it, or no? Is this someone real?

                              luckowL Offline
                              luckowL Offline
                              luckow
                              translator
                              wrote on last edited by
                              #17

                              @scooke wait. let's see 🙂 https://müller.de/ is a connected domain (not mine). And maybe there is a thomas there 🙂
                              Send out and say it's only a test 😉

                              Pronouns: he/him | Primary language: German

                              scookeS 1 Reply Last reply
                              0
                              • luckowL luckow

                                @scooke wait. let's see 🙂 https://müller.de/ is a connected domain (not mine). And maybe there is a thomas there 🙂
                                Send out and say it's only a test 😉

                                scookeS Offline
                                scookeS Offline
                                scooke
                                wrote on last edited by scooke
                                #18

                                @luckow The email was returned!

                                <thomas@xn--mller-kva.de>: host w015e2f2.kasserver.com[85.13.157.81] said: 554
                                    5.7.1 <thomas@xn--mller-kva.de>: Relay access denied (in reply to RCPT TO command)
                                

                                However, sending emails to my two IDN domains work fine. Even using the "real" name of the domain and not the punycode rendering. These are though MXroute.

                                I guess the issue is in the updated nodejs.

                                A life lived in fear is a life half-lived

                                nebulonN 1 Reply Last reply
                                0
                                • scookeS scooke

                                  @luckow The email was returned!

                                  <thomas@xn--mller-kva.de>: host w015e2f2.kasserver.com[85.13.157.81] said: 554
                                      5.7.1 <thomas@xn--mller-kva.de>: Relay access denied (in reply to RCPT TO command)
                                  

                                  However, sending emails to my two IDN domains work fine. Even using the "real" name of the domain and not the punycode rendering. These are though MXroute.

                                  I guess the issue is in the updated nodejs.

                                  nebulonN Away
                                  nebulonN Away
                                  nebulon
                                  Staff
                                  wrote on last edited by
                                  #19

                                  @scooke we have traced this down to a nodejs bug apparently with the domain in question.
                                  The upstream issue is at https://github.com/nodejs/node/issues/39397

                                  1 Reply Last reply
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