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Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. Support
  3. Apps disappeared

Apps disappeared

Scheduled Pinned Locked Moved Unsolved Support
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  • molinaireM Offline
    molinaireM Offline
    molinaire
    wrote on last edited by girish
    #1

    I was running nextcloud & wordpress prefectly for weeks then out the blue my apps disapeared.
    I get this error message when accessing the IP: You are seeing this page because this domain points to Cloudron server IP but no app is installed on that domain
    I havent changed anything to the settings. How can I get them both back or do I need to reinstall ubuntu? Would erally appreciate some advice. Regards, Greg

    BrutalBirdieB girishG 2 Replies Last reply
    0
    • molinaireM molinaire

      I was running nextcloud & wordpress prefectly for weeks then out the blue my apps disapeared.
      I get this error message when accessing the IP: You are seeing this page because this domain points to Cloudron server IP but no app is installed on that domain
      I havent changed anything to the settings. How can I get them both back or do I need to reinstall ubuntu? Would erally appreciate some advice. Regards, Greg

      BrutalBirdieB Offline
      BrutalBirdieB Offline
      BrutalBirdie
      Partner
      wrote on last edited by BrutalBirdie
      #2

      @molinaire
      Do you have access to the dashboard?
      If so, can you check your backups and did you try to restore the latest backup?

      Like my work? Consider donating a drink. Cheers!

      molinaireM 1 Reply Last reply
      1
      • BrutalBirdieB BrutalBirdie

        @molinaire
        Do you have access to the dashboard?
        If so, can you check your backups and did you try to restore the latest backup?

        molinaireM Offline
        molinaireM Offline
        molinaire
        wrote on last edited by
        #3

        @brutalbirdie Yes Apps Dashboard comes back with took too long to respond.

        BrutalBirdieB 1 Reply Last reply
        0
        • molinaireM molinaire

          @brutalbirdie Yes Apps Dashboard comes back with took too long to respond.

          BrutalBirdieB Offline
          BrutalBirdieB Offline
          BrutalBirdie
          Partner
          wrote on last edited by
          #4

          @molinaire and the backups?

          Like my work? Consider donating a drink. Cheers!

          molinaireM 1 Reply Last reply
          0
          • BrutalBirdieB BrutalBirdie

            @molinaire and the backups?

            molinaireM Offline
            molinaireM Offline
            molinaire
            wrote on last edited by
            #5

            @brutalbirdie backups gone too.

            d19dotcaD 1 Reply Last reply
            0
            • molinaireM molinaire

              @brutalbirdie backups gone too.

              d19dotcaD Offline
              d19dotcaD Offline
              d19dotca
              wrote on last edited by
              #6

              @molinaire in that case it almost sounds like a hosting side issue.

              --
              Dustin Dauncey
              www.d19.ca

              1 Reply Last reply
              0
              • molinaireM molinaire

                I was running nextcloud & wordpress prefectly for weeks then out the blue my apps disapeared.
                I get this error message when accessing the IP: You are seeing this page because this domain points to Cloudron server IP but no app is installed on that domain
                I havent changed anything to the settings. How can I get them both back or do I need to reinstall ubuntu? Would erally appreciate some advice. Regards, Greg

                girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #7

                @molinaire said in Apps disapeared:

                I get this error message when accessing the IP:

                You cannot access the dashboard by IP after installing apps. Can you try accessing via https://my.domain.com ?

                molinaireM 1 Reply Last reply
                0
                • molinaireM Offline
                  molinaireM Offline
                  molinaire
                  wrote on last edited by
                  #8

                  https://my.www.greghudson.co.uk/#/apps just one day stopped working. Fine one day gone the next. Page wont load so cant access backups on either wordpress or nextcloud. what do you reccomend? Honestly I havent deleted them. 🙂

                  girishG 1 Reply Last reply
                  0
                  • girishG girish

                    @molinaire said in Apps disapeared:

                    I get this error message when accessing the IP:

                    You cannot access the dashboard by IP after installing apps. Can you try accessing via https://my.domain.com ?

                    molinaireM Offline
                    molinaireM Offline
                    molinaire
                    wrote on last edited by
                    #9

                    @girish vanished too

                    1 Reply Last reply
                    0
                    • molinaireM molinaire

                      https://my.www.greghudson.co.uk/#/apps just one day stopped working. Fine one day gone the next. Page wont load so cant access backups on either wordpress or nextcloud. what do you reccomend? Honestly I havent deleted them. 🙂

                      girishG Offline
                      girishG Offline
                      girish
                      Staff
                      wrote on last edited by
                      #10

                      @molinaire the IP address there resolves to 86.180.81.68 . Is that the IP address of your server? The server seems unreachable, I cannot ping it.

                      molinaireM 1 Reply Last reply
                      1
                      • girishG girish

                        @molinaire the IP address there resolves to 86.180.81.68 . Is that the IP address of your server? The server seems unreachable, I cannot ping it.

                        molinaireM Offline
                        molinaireM Offline
                        molinaire
                        wrote on last edited by
                        #11

                        @girish said in Apps dissapeared:

                        86.180.81.68

                        can you try ping again

                        nebulonN 1 Reply Last reply
                        0
                        • molinaireM molinaire

                          @girish said in Apps dissapeared:

                          86.180.81.68

                          can you try ping again

                          nebulonN Offline
                          nebulonN Offline
                          nebulon
                          Staff
                          wrote on last edited by
                          #12

                          @molinaire I also still can't ping that IP. Do you have any additional firewall setup in front of the server?

                          molinaireM 1 Reply Last reply
                          1
                          • nebulonN nebulon

                            @molinaire I also still can't ping that IP. Do you have any additional firewall setup in front of the server?

                            molinaireM Offline
                            molinaireM Offline
                            molinaire
                            wrote on last edited by
                            #13

                            @nebulon No extra firewall. Also although I could run Wordpress & Nextcloud fine & I could once see them from the app page, they never showed up on the main page https://www.cloudron.io/console.html#/userprofile?view=subscriptions. Shall I try reinstall from scratch

                            nebulonN 1 Reply Last reply
                            0
                            • molinaireM molinaire

                              @nebulon No extra firewall. Also although I could run Wordpress & Nextcloud fine & I could once see them from the app page, they never showed up on the main page https://www.cloudron.io/console.html#/userprofile?view=subscriptions. Shall I try reinstall from scratch

                              nebulonN Offline
                              nebulonN Offline
                              nebulon
                              Staff
                              wrote on last edited by
                              #14

                              @molinaire maybe there is some misunderstanding, apps will not show up at the portal in cloudron.io there only the server as such will show. Your Cloudron will have a dashboard at https://my.www.greghudson.co.uk/#/apps however that whole server at least on the IP this domain resolves to seems to be down. Can you check with your VPS provider to see if the IP is indeed 86.180.81.68 ?

                              1 Reply Last reply
                              1
                              • scookeS Offline
                                scookeS Offline
                                scooke
                                wrote on last edited by
                                #15

                                Your nameservers are Cloudflare... I'm not enough of a DNS guru to know if this might mean something... Could a change in DNS have affected the visibility of the Cloudron and it's apps (the set up for Cloudflare looks convulated to me, meaning lots of chances for a wrong setting to kick in)? I've had weird, unexpected, sudden DNS problems myself before, "it shouldn't happen" type scenarios, but it did.

                                I notice too that your Dashboard domain is my.www.example.com. The docs recommend just my.example.com, but again, I'm not sure how this could mess things ups.

                                How are you checking your backups? I guess those are on an external system?

                                Likes the others said, sounds like a combo of VPS, and DNS. Don't give up!

                                A life lived in fear is a life half-lived

                                1 Reply Last reply
                                1
                                • girishG Offline
                                  girishG Offline
                                  girish
                                  Staff
                                  wrote on last edited by
                                  #16

                                  @molinaire did you get this sorted out? If not, I think maybe it's best sorted out by writing to us at support@cloudron.io

                                  1 Reply Last reply
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