Cloudron Forum

Hi @james

after setting to 8 GB nothing changed, the app is not responding.

@jdaviescoates
It is actually not resolved, opened ticket via mail, but did not received an anwser yet.

@james Yeah, first I tried backup from the app-menu, this crashed. It was a bit difficult to remove the app / data, but after some time I get it it uninstalled.
After reinstalling, I changed all settings to previous settings manually - RAM and also data directory.

Confusing is, the restore goes to the data directory, but after then, it created the mentioned other folders in appdata.

Hello @all,
short feedback on this.

After digging some days around, it seems the problem is related to the configured sshfs-backup to my storagebox.
The backup take very long in the past, but since process must backup aroun 360 GB, I didn't think about it.
But, after searching and looking for the actual problem, I found this topic: https://forum.cloudron.io/topic/14848/extremely-slow-backups-to-hetzner-storage-box-rsync-tar.gz-replacing-minio-used-on-a-dedicated-cloudron

Long story short: I found that I configured the storagebox exact in the wrong way and the restore-process seems restored the right data (going to extra hdd), but also restores encrypted data (they look exact same as in the storagebox) and so the main ssd went full...
With another backup (puuh I had!) from another location, the restore went well and all is good.
I setup a new location to storagebox with recommendation to use the prefix and see, the first backup needs long time (as in the past), but the next backup, went successful in about 20 minutes! oO

Not so short, sry

@nebulon thx, your right, as mentioned above, the log says loading successfully redis, then very long healthcheck errors, and at some point it continues to load.
So i will look for a new VPS with better performing disks. Thanks a lot for your help, also @james!

Hi,

my Immich-App constantly not respondig, after a restart of the app, the Cloudron server or after an app update. After amount of time (actually about 1,5h), the app is fully loaded and can used as nothing happens.
In the log self, I don't see anything, that prevents from fully loaded. Last entry ist loading of Redis, then only the health check error:

May 24 09:44:02 13:C 24 May 2026 07:44:02.902 * Configuration loaded
May 24 09:44:02 13:C 24 May 2026 07:44:02.902 * Redis version=8.4.0, bits=64, commit=00000000, modified=1, pid=13, just started
May 24 09:44:02 13:C 24 May 2026 07:44:02.902 * oO0OoO0OoO0Oo Redis is starting oO0OoO0OoO0Oo
May 24 09:44:02 13:M 24 May 2026 07:44:02.903 * Increased maximum number of open files to 10032 (it was originally set to 1024).
May 24 09:44:02 13:M 24 May 2026 07:44:02.903 * monotonic clock: POSIX clock_gettime
May 24 09:44:02 13:M 24 May 2026 07:44:02.969 # Failed to write PID file: Permission denied
May 24 09:44:02 13:M 24 May 2026 07:44:02.969 * Running mode=standalone, port=6379.
May 24 09:44:02 2026-05-24 07:44:02,546 INFO spawned: 'redis' with pid 13
May 24 09:44:02 2026-05-24 07:44:02,588 INFO spawned: 'redis-service' with pid 14
May 24 09:44:03 13:M 24 May 2026 07:44:03.062 * Server initialized
May 24 09:44:03 13:M 24 May 2026 07:44:03.103 * Loading RDB produced by version 8.4.0
May 24 09:44:03 13:M 24 May 2026 07:44:03.103 * RDB age 62 seconds
May 24 09:44:03 13:M 24 May 2026 07:44:03.103 * RDB memory usage when created 7.91 Mb
May 24 09:44:03 13:M 24 May 2026 07:44:03.266 * DB loaded from disk: 0.203 seconds
May 24 09:44:03 13:M 24 May 2026 07:44:03.266 * Done loading RDB, keys loaded: 49, keys expired: 18.
May 24 09:44:03 13:M 24 May 2026 07:44:03.266 * Ready to accept connections tcp
May 24 09:44:04 2026-05-24 07:44:04,276 INFO success: redis entered RUNNING state, process has stayed up for > than 1 seconds (startsecs)
May 24 09:44:04 2026-05-24 07:44:04,276 INFO success: redis-service entered RUNNING state, process has stayed up for > than 1 seconds (startsecs)
May 24 09:44:07 Redis service endpoint listening on http://:::3000
May 24 09:59:20 => Healthcheck error: Error: connect ECONNREFUSED 172.18.20.32:2283
May 24 09:59:30 => Healthcheck error: Error: connect ECONNREFUSED 172.18.20.32:2283
May 24 09:59:40 => Healthcheck error: Error: connect ECONNREFUSED 172.18.20.32:2283
May 24 09:59:50 => Healthcheck error: Error: connect ECONNREFUSED 172.18.20.32:2283
May 24 10:00:00 => Healthcheck error: Error: connect ECONNREFUSED 172.18.20.32:2283
May 24 10:00:10 => Healthcheck error: Error: connect ECONNREFUSED 172.18.20.32:2283
May 24 10:00:20 => Healthcheck error: Error: connect ECONNREFUSED 172.18.20.32:2283

After this, the log shows conutinuation of starting app and database, the app fully loaded:

May 24 10:23:00 => Healthcheck error: Error: connect ECONNREFUSED 172.18.20.32:2283
May 24 10:23:00 => Setup environment
May 24 10:23:00 => Disable update checker
May 24 10:23:00 => Setup OpenID Connect
May 24 10:23:00 => Setup Notification Email
May 24 10:23:00 => Prepare database for VectorChord extension if exists
May 24 10:23:00 ==> VectorChord extension does not exist or was successfully set up
May 24 10:23:00 => Start supervisor
May 24 10:23:01 2026-05-24 08:23:01,206 CRIT Supervisor is running as root.  Privileges were not dropped because no user is specified in the config file.  If you intend to run as root, you can set user=root in the config file to avoid this message.
May 24 10:23:01 2026-05-24 08:23:01,210 INFO Included extra file "/etc/supervisor/conf.d/machine-learning.conf" during parsing
May 24 10:23:01 2026-05-24 08:23:01,210 INFO Included extra file "/etc/supervisor/conf.d/server.conf" during parsing
May 24 10:23:01 2026-05-24 08:23:01,218 INFO RPC interface 'supervisor' initialized
May 24 10:23:01 2026-05-24 08:23:01,218 CRIT Server 'unix_http_server' running without any HTTP authentication checking
May 24 10:23:01 2026-05-24 08:23:01,219 INFO supervisord started with pid 1
May 24 10:23:02 2026-05-24 08:23:02,261 INFO spawned: 'machine-learning' with pid 41
May 24 10:23:02 2026-05-24 08:23:02,271 INFO spawned: 'server' with pid 42
May 24 10:23:03 2026-05-24 08:23:03,275 INFO success: machine-learning entered RUNNING state, process has stayed up for > than 1 seconds (startsecs)
May 24 10:23:03 2026-05-24 08:23:03,275 INFO success: server entered RUNNING state, process has stayed up for > than 1 seconds (startsecs)
May 24 10:23:06 [05/24/26 08:23:05] INFO     Starting gunicorn 25.1.0
May 24 10:23:06 [05/24/26 08:23:06] INFO     Listening at: http://[::]:3003 (52)
May 24 10:23:06 [05/24/26 08:23:06] INFO     Using worker: immich_ml.config.CustomUvicornWorker
May 24 10:23:06 [05/24/26 08:23:06] ERROR    Control server error: [Errno 30] Read-only file
May 24 10:23:06                              system
May 24 10:23:06 [05/24/26 08:23:06] INFO     Booting worker with pid: 57
May 24 10:23:10 => Healthcheck error: Error: connect ECONNREFUSED 172.18.20.32:2283
May 24 10:23:16 [05/24/26 08:23:16] INFO     Started server process [57]
May 24 10:23:16 [05/24/26 08:23:16] INFO     Waiting for application startup.
May 24 10:23:16 [05/24/26 08:23:16] INFO     Created in-memory cache with unloading after 300s
May 24 10:23:16                              of inactivity.
May 24 10:23:16 [05/24/26 08:23:16] INFO     Initialized request thread pool with 4 threads.
May 24 10:23:16 [05/24/26 08:23:16] INFO     Application startup complete.
May 24 10:23:19 (node:42) ExperimentalWarning: WASI is an experimental feature and might change at any time
May 24 10:23:19 (Use `node --trace-warnings ...` to show where the warning was created)
May 24 10:23:20 => Healthcheck error: Error: connect ECONNREFUSED 172.18.20.32:2283
May 24 10:23:20 Starting api worker
May 24 10:23:20 Starting microservices worker
May 24 10:23:25 (node:42) ExperimentalWarning: WASI is an experimental feature and might change at any time
May 24 10:23:25 (Use `node --trace-warnings ...` to show where the warning was created)
May 24 10:23:25 (node:65) ExperimentalWarning: WASI is an experimental feature and might change at any time
May 24 10:23:25 (Use `node --trace-warnings ...` to show where the warning was created)
May 24 10:23:25 [Nest] 42  - 05/24/2026, 8:23:25 AM     LOG [Microservices:WebsocketRepository] Initialized websocket server
May 24 10:23:26 13:M 24 May 2026 08:23:26.237 * 1 changes in 900 seconds. Saving...
May 24 10:23:26 13:M 24 May 2026 08:23:26.240 * Background saving started by pid 26
May 24 10:23:26 26:C 24 May 2026 08:23:26.290 * BGSAVE done, 49 keys saved, 0 keys skipped, 1483485 bytes written.
May 24 10:23:26 26:C 24 May 2026 08:23:26.317 * DB saved on disk
May 24 10:23:26 26:C 24 May 2026 08:23:26.318 * Fork CoW for RDB: current 0 MB, peak 0 MB, average 0 MB
May 24 10:23:26 13:M 24 May 2026 08:23:26.340 * Background saving terminated with success

Have anyone an idea what this can caused or were I can start to troubleshoot?

Some specs:
Cloudron 9.1.7
on KVM-VPS with Ubuntu 24.0.4, 4 Intel Xeon CPU-Cores and 16 GB of RAM.
The Immich-App himself has a RAM-limit of 4.25 GB which max. usage is round about 2 GB (Cloudron app graph says).

Thanks for any hint!

Hi @james

thx for your reply, here the output:

Vendor: QEMU Product: Standard PC (i440FX + PIIX, 1996)
Linux: 6.8.0-117-generic
Ubuntu: noble 24.04
Cloudron: 9.1.7
Execution environment: kvm
Processor: Intel(R) Xeon(R) Gold 6122 CPU @ 1.80GHz
BIOS pc-i440fx-10.1  CPU @ 2.0GHz x 4
RAM: 16377032KB
Disk: /dev/vda1        53G
[OK]    node version is correct
[OK]    IPv6 is enabled and public IPv6 address is working
[OK]    docker is running
[OK]    docker version is correct
[OK]    MySQL is running
[OK]    netplan is good
[OK]    DNS is resolving via systemd-resolved
[OK]    unbound is running
[OK]    nginx is running
[OK]    dashboard cert is valid
[OK]    dashboard is reachable via loopback
[OK]    No pending database migrations
[OK]    Service 'mysql' is running and healthy
[OK]    Service 'postgresql' is running and healthy
[OK]    Service 'mongodb' is running and healthy
[OK]    Service 'mail' is running and healthy
[OK]    Service 'graphite' is running and healthy
[OK]    Service 'sftp' is running and healthy
[OK]    box v9.1.7 is running
[OK]    Dashboard is reachable via domain name
[WARN]  Domain tecbox.de expiry check skipped because whois does not have this information

Hey,
it would be great, if you can add Technitium DNS as DNS Provider to Cloudron!

I host the most of my domains on self hosted Technitium DNS Server, but for my Cloudron-Domain I'm using deSEC... would be great to move this domain also to my own DNS.

More info provided on the project website and in the API Docs:
https://technitium.com/dns/

https://github.com/TechnitiumSoftware/DnsServer/blob/master/APIDOCS.md

Hi,
a bit different, but same error:
Since my storagebox are full, I added an additional backup site to an s3-bucket.
After starting backup, it fails shortly with the error FrenchyBear mentioned: "BoxError: Old backup not found"
For the new-s3-site i'm using rsync with encryption, the bucket is new, so there is nothing for cloudron to reference to.
The problem was with 9.0.12 and is also there, after installation of new version 9.0.13.

So my account is new, it seems I can not add a screenshot.

@joseph Sure, I wrote an e-mail and attached a log from failed backup task.

Hi @james
all seems ok, config is good, token is still valid. DNS updates working, a DNS resync goes through without any errors.

Hi @james
done: [27594]
Thx!

Hi,

yesterday my Immich-App crashed after aborted a backup process.
Since the app was not responding anymore, I tried to restore. After 6 hours (or more), I received mails about running out of disk space.

Server Details:
Cloudron 9.0.17
2 disks: main (nvme) = 240 GB now (doubled after first crash) and a second hdd-disk on which immich is home (changed data directory)
Immich package version 1.96.0
about 360 GB of data, backup from Hetzner Storagebox

The restore proceed as expected, after upload the json and fill private key and encryption key, it downloads the backup and stores on the hdd. But since this is finished, it seems to beginn from start and stores data on the main ssd (where not enough space is).
In my case it creates some additional folders in appdata like "U+JFw4C6ztAgbImq73rqNenmK4orcV3TMLuNPiamLNI".
In that are many, many folders and files (photos?).
So the end is, the restore download until the main disk is full and crashed then.

The data directory is, as mentioned, already moved to hdd disk.

Thanks for help!