Cloudron Forum

Hello @all,
short feedback on this.

After digging some days around, it seems the problem is related to the configured sshfs-backup to my storagebox.
The backup take very long in the past, but since process must backup aroun 360 GB, I didn't think about it.
But, after searching and looking for the actual problem, I found this topic: https://forum.cloudron.io/topic/14848/extremely-slow-backups-to-hetzner-storage-box-rsync-tar.gz-replacing-minio-used-on-a-dedicated-cloudron

Long story short: I found that I configured the storagebox exact in the wrong way and the restore-process seems restored the right data (going to extra hdd), but also restores encrypted data (they look exact same as in the storagebox) and so the main ssd went full...
With another backup (puuh I had!) from another location, the restore went well and all is good.
I setup a new location to storagebox with recommendation to use the prefix and see, the first backup needs long time (as in the past), but the next backup, went successful in about 20 minutes! oO

Not so short, sry

@james Yeah, first I tried backup from the app-menu, this crashed. It was a bit difficult to remove the app / data, but after some time I get it it uninstalled.
After reinstalling, I changed all settings to previous settings manually - RAM and also data directory.

Confusing is, the restore goes to the data directory, but after then, it created the mentioned other folders in appdata.

Hi,

yesterday my Immich-App crashed after aborted a backup process.
Since the app was not responding anymore, I tried to restore. After 6 hours (or more), I received mails about running out of disk space.

Server Details:
Cloudron 9.0.17
2 disks: main (nvme) = 240 GB now (doubled after first crash) and a second hdd-disk on which immich is home (changed data directory)
Immich package version 1.96.0
about 360 GB of data, backup from Hetzner Storagebox

The restore proceed as expected, after upload the json and fill private key and encryption key, it downloads the backup and stores on the hdd. But since this is finished, it seems to beginn from start and stores data on the main ssd (where not enough space is).
In my case it creates some additional folders in appdata like "U+JFw4C6ztAgbImq73rqNenmK4orcV3TMLuNPiamLNI".
In that are many, many folders and files (photos?).
So the end is, the restore download until the main disk is full and crashed then.

The data directory is, as mentioned, already moved to hdd disk.

Thanks for help!

@jdaviescoates
It is actually not resolved, opened ticket via mail, but did not received an anwser yet.

Hi @james
done: [27594]
Thx!

Hi @james
all seems ok, config is good, token is still valid. DNS updates working, a DNS resync goes through without any errors.

Hi @james,
no problem, here the outputs from requested commands:
4:

{"register":"https://desec.io/api/v1/auth/","login":"https://desec.io/api/v1/auth/login/","reset-password":"https://desec.io/api/v1/auth/account/reset-password/"}

6:

{"register":"https://desec.io/api/v1/auth/","login":"https://desec.io/api/v1/auth/login/","reset-password":"https://desec.io/api/v1/auth/account/reset-password/"}

Hi @james
the domain is "tecbox.de". Thanks!

Since Cloudron 9, I get constantly notifications (messages in message center in Clodron Dashboard) about misconfigured Domain correlated to deSEC DNS:

If I mark as read, the notification is gone and come back around next day, sometimes takes longer, 2-3 days.
I did not find any issues regarding DNS, new Apps and DNS working "normal", nothing I can find in logs.

Logs

If applicable, attach relevant logs from /home/yellowtent/platformdata/logs/box.log or the Dashboard

There is nothing a can share here (didn't find anything).

Troubleshooting Already Performed

Mention any steps you have already tried (restarts, reboots, etc.). This prevents repeated suggestions

Server rebooted, DNS reconfigured, sync DNS, added new App to test DNS record creation. All ok / function.

System Details

Generate Diagnostics Data

WARNING

The command cloudron-support --send-diagnostics generated URL might contain sensitive details.

When choosing this option, you can delete everything below.

Your https://paste.cloudron.io/ URL generated from cloudron-support --send-diagnostics.

generated, can I provide, if needed

Cloudron Version

9.0.15

Ubuntu Version

Ubuntu 24.04.2 LTS

Cloudron installation method

Manual with ./cloudron-setup

Output of cloudron-support --troubleshoot

Vendor: netcup Product: KVM Server
Linux: 6.8.0-90-generic
Ubuntu: noble 24.04
Execution environment: kvm
Processor: AMD EPYC-Rome Processor
BIOS pc-i440fx-9.2  CPU @ 2.0GHz x 4
RAM: 8131816KB
Disk: /dev/vda3       107G
[OK]    node version is correct
[OK]    IPv6 is enabled and public IPv6 address is working
[OK]    docker is running
[OK]    docker version is correct
[OK]    MySQL is running
[OK]    nginx is running
[OK]    dashboard cert is valid
[OK]    dashboard is reachable via loopback
[OK]    No pending database migrations
[OK]    Service 'mysql' is running and healthy
[OK]    Service 'postgresql' is running and healthy
[OK]    Service 'mongodb' is running and healthy
[OK]    Service 'mail' is running and healthy
[OK]    Service 'graphite' is running and healthy
[OK]    Service 'sftp' is running and healthy
[OK]    box v9.0.15 is running
[OK]    netplan is good
[OK]    DNS is resolving via systemd-resolved
[OK]    Dashboard is reachable via domain name
[WARN]  Domain xxx expiry check skipped because whois does not have this information
[OK]    unbound is running

@girish Thanks! This works now, backup is running

@joseph Sure, I wrote an e-mail and attached a log from failed backup task.

Hi,
a bit different, but same error:
Since my storagebox are full, I added an additional backup site to an s3-bucket.
After starting backup, it fails shortly with the error FrenchyBear mentioned: "BoxError: Old backup not found"
For the new-s3-site i'm using rsync with encryption, the bucket is new, so there is nothing for cloudron to reference to.
The problem was with 9.0.12 and is also there, after installation of new version 9.0.13.

So my account is new, it seems I can not add a screenshot.