Nice. Even though I upvoted this as another nice thing to have, at first I was mostly like meh, we've already got Rocket.Chat Omnichannel (previously known as Live Chat).
But this seems like the same thing but easy to have anywhere...(not just on WordPress, although I guess probably possible to have Rocket.Chat Omnichannel elsewhere too, but I'm not sure how)
But the really cool bit is the co-browsing so you can see what your users are seeing. Very helpful indeed.
Here is a very short video demo: