Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Bookmarks
  • Search
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Brand Logo

Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. App Wishlist
  3. zammad - user support/ticketing solution

zammad - user support/ticketing solution

Scheduled Pinned Locked Moved App Wishlist
33 Posts 14 Posters 7.0k Views 20 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • jimcavoliJ Offline
    jimcavoliJ Offline
    jimcavoli
    App Dev
    wrote on last edited by
    #11

    I suppose if we incorporated advice on how to use a managed elastic instance like the one they operate through https://www.elastic.co/ would make it reasonable to make the default package lighter weight, and optionally scalable to a larger installation...thereby kicking the elasticsearch can down the road once again, but scoring another app package. I'll have to think on the pro/con for that before adjusting the (currently shelved) packaging effort.

    O 1 Reply Last reply
    2
    • jimcavoliJ jimcavoli

      I suppose if we incorporated advice on how to use a managed elastic instance like the one they operate through https://www.elastic.co/ would make it reasonable to make the default package lighter weight, and optionally scalable to a larger installation...thereby kicking the elasticsearch can down the road once again, but scoring another app package. I'll have to think on the pro/con for that before adjusting the (currently shelved) packaging effort.

      O Offline
      O Offline
      oj
      wrote on last edited by
      #12

      @jimcavoli said in zammad - user support/ticketing solution:

      I suppose if we incorporated advice on how to use a managed elastic instance like the one they operate through https://www.elastic.co/ would make it reasonable to make the default package lighter weight, and optionally scalable to a larger installation...

      That is what I am planning to do!

      @jimcavoli You might also be interest in this implementation of Zammad which adds WhatsApp and Signal as additional channels.

      https://gitlab.com/digiresilience/link

      1 Reply Last reply
      1
      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #13

        This is good news, so that makes it kind of viable to be packaged for Cloudron.

        1 Reply Last reply
        2
        • jimcavoliJ Offline
          jimcavoliJ Offline
          jimcavoli
          App Dev
          wrote on last edited by
          #14

          Yeah, I think I'll pick this one back up once I'm done faffing about with OpenSlides. Especially with the NextCloud integration, but mostly just because I sort of hate osTicket's prevalence with a fiery passion. I find it to be way under-capable and over-used as a general rule, and I don't love that the interface is basically as it was circa like 2008 either. Zammad for the win, hopefully soon!

          jdaviescoatesJ 1 Reply Last reply
          5
          • jimcavoliJ jimcavoli

            Yeah, I think I'll pick this one back up once I'm done faffing about with OpenSlides. Especially with the NextCloud integration, but mostly just because I sort of hate osTicket's prevalence with a fiery passion. I find it to be way under-capable and over-used as a general rule, and I don't love that the interface is basically as it was circa like 2008 either. Zammad for the win, hopefully soon!

            jdaviescoatesJ Offline
            jdaviescoatesJ Offline
            jdaviescoates
            wrote on last edited by
            #15

            @jimcavoli said in zammad - user support/ticketing solution:

            Yeah, I think I'll pick this one back up once I'm done faffing about with OpenSlides.

            Afaik you've pretty much done OpenSlides now, right? 🙂

            I use Cloudron with Gandi & Hetzner

            jimcavoliJ 1 Reply Last reply
            0
            • jdaviescoatesJ jdaviescoates

              @jimcavoli said in zammad - user support/ticketing solution:

              Yeah, I think I'll pick this one back up once I'm done faffing about with OpenSlides.

              Afaik you've pretty much done OpenSlides now, right? 🙂

              jimcavoliJ Offline
              jimcavoliJ Offline
              jimcavoli
              App Dev
              wrote on last edited by
              #16

              @jdaviescoates Yep; done with OpenSlides on my end. Just waiting for it to get moved into the app store. I've got Loomio and Zammad up next.

              jdaviescoatesJ 2 Replies Last reply
              5
              • jimcavoliJ jimcavoli

                @jdaviescoates Yep; done with OpenSlides on my end. Just waiting for it to get moved into the app store. I've got Loomio and Zammad up next.

                jdaviescoatesJ Offline
                jdaviescoatesJ Offline
                jdaviescoates
                wrote on last edited by
                #17

                @jimcavoli brilliant, thanks! Zammad and Loomio would both be fantastic to have on Cloudron!

                I use Cloudron with Gandi & Hetzner

                1 Reply Last reply
                1
                • R Offline
                  R Offline
                  rorybyrne
                  wrote on last edited by
                  #18

                  @jimcavoli said in zammad - user support/ticketing solution:

                  Loomio

                  Zammad would be amazing. As would this tool also https://www.chatwoot.com

                  jdaviescoatesJ 1 Reply Last reply
                  0
                  • R rorybyrne

                    @jimcavoli said in zammad - user support/ticketing solution:

                    Loomio

                    Zammad would be amazing. As would this tool also https://www.chatwoot.com

                    jdaviescoatesJ Offline
                    jdaviescoatesJ Offline
                    jdaviescoates
                    wrote on last edited by
                    #19

                    @rorybyrne said in zammad - user support/ticketing solution:

                    his tool also https://www.chatwoot.com

                    Upvote that here:
                    https://forum.cloudron.io/post/5250

                    I use Cloudron with Gandi & Hetzner

                    1 Reply Last reply
                    0
                    • jimcavoliJ jimcavoli

                      @jdaviescoates Yep; done with OpenSlides on my end. Just waiting for it to get moved into the app store. I've got Loomio and Zammad up next.

                      jdaviescoatesJ Offline
                      jdaviescoatesJ Offline
                      jdaviescoates
                      wrote on last edited by
                      #20

                      @jimcavoli said in zammad - user support/ticketing solution:

                      done with OpenSlides on my end. Just waiting for it to get moved into the app store. I've got Loomio and Zammad up next.

                      Looks like @girish is still trying to get OpenSlides sorted...

                      @jimcavoli is it Loomio or Zammad you've got planned next? 🙂

                      Thanks!

                      I use Cloudron with Gandi & Hetzner

                      jimcavoliJ 1 Reply Last reply
                      0
                      • jdaviescoatesJ jdaviescoates

                        @jimcavoli said in zammad - user support/ticketing solution:

                        done with OpenSlides on my end. Just waiting for it to get moved into the app store. I've got Loomio and Zammad up next.

                        Looks like @girish is still trying to get OpenSlides sorted...

                        @jimcavoli is it Loomio or Zammad you've got planned next? 🙂

                        Thanks!

                        jimcavoliJ Offline
                        jimcavoliJ Offline
                        jimcavoli
                        App Dev
                        wrote on last edited by
                        #21

                        @jdaviescoates Loomio has priority over Zammad to me. I've been made unfortunately busy by other forces in the world lately, but trying to decipher where past Jim left off, it does appear Loomio is ready other than perhaps being re-updated to latest and whatnot, but mostly is held up by the Cloudron team from the app store right now.

                        Hopefully I can get back to poking at Zammad shortly

                        M 1 Reply Last reply
                        4
                        • jimcavoliJ jimcavoli

                          @jdaviescoates Loomio has priority over Zammad to me. I've been made unfortunately busy by other forces in the world lately, but trying to decipher where past Jim left off, it does appear Loomio is ready other than perhaps being re-updated to latest and whatnot, but mostly is held up by the Cloudron team from the app store right now.

                          Hopefully I can get back to poking at Zammad shortly

                          M Offline
                          M Offline
                          mtd-sales
                          wrote on last edited by
                          #22

                          +1 for Zammad

                          R 1 Reply Last reply
                          3
                          • M mtd-sales

                            +1 for Zammad

                            R Offline
                            R Offline
                            ricofix
                            wrote on last edited by
                            #23

                            @mtd-sales Same here.

                            @jimcavoli Any word on a timeline for integration?

                            1 Reply Last reply
                            1
                            • S Offline
                              S Offline
                              simong
                              wrote on last edited by
                              #24

                              +1 for Zammad

                              1 Reply Last reply
                              3
                              • S Offline
                                S Offline
                                syben
                                wrote on last edited by
                                #25

                                +1 for Zammad

                                1 Reply Last reply
                                3
                                • S Offline
                                  S Offline
                                  simong
                                  wrote on last edited by
                                  #26

                                  Is there an option to sponsor this? I think this is one of the main missing apps on Cloudron.

                                  sponchS 1 Reply Last reply
                                  7
                                  • sponchS Offline
                                    sponchS Offline
                                    sponch
                                    wrote on last edited by
                                    #27

                                    +1 for zammad

                                    1 Reply Last reply
                                    1
                                    • J Offline
                                      J Offline
                                      JLX89
                                      wrote on last edited by
                                      #28

                                      +1 on Zammad

                                      1 Reply Last reply
                                      0
                                      • L Offline
                                        L Offline
                                        lilian
                                        wrote on last edited by
                                        #29

                                        +1 for zammad

                                        1 Reply Last reply
                                        0
                                        • I Offline
                                          I Offline
                                          icegorilla
                                          wrote on last edited by
                                          #30

                                          +1 for Zammad

                                          1 Reply Last reply
                                          0
                                          Reply
                                          • Reply as topic
                                          Log in to reply
                                          • Oldest to Newest
                                          • Newest to Oldest
                                          • Most Votes


                                          • Login

                                          • Don't have an account? Register

                                          • Login or register to search.
                                          • First post
                                            Last post
                                          0
                                          • Categories
                                          • Recent
                                          • Tags
                                          • Popular
                                          • Bookmarks
                                          • Search