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  3. Email sending issue again (Was: URGENT)

Email sending issue again (Was: URGENT)

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    • M Offline
      M Offline
      mmtrade
      wrote on last edited by joseph
      #1

      Why does this thing keep happening

      See

      a42d2294-ee2e-4927-a7f7-0c9918f6a563-image.png

      see event log

      f853e027-c7d3-4292-b997-5112b86fec12-image.png

      see email status

      d4bae697-b875-4a4b-bfca-d19a0ab14c34-image.png

      why does this error keep coming up. I tested for just a few emails and i received this error message

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      • J Online
        J Online
        joseph
        Staff
        wrote on last edited by
        #2

        @mmtrade you need to give a better post title than just URGENT all the time. Several users have already reported you and we have given you enough leeway . But creating URGENT posts is really not helping .

        1 Reply Last reply
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        • J joseph referenced this topic on
        • J Online
          J Online
          joseph
          Staff
          wrote on last edited by
          #3

          Can you give us the mail server logs ? You can paste the logs at https://paste.cloudron.io . To get the mail service logs, see https://docs.cloudron.io/services/#logs . There is a screenshot there on how to get the logs. All you have to do is to go to Services and click the logs button next to the mail row.

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          • M Offline
            M Offline
            mmtrade
            wrote on last edited by
            #4

            @joseph can you send me an email where i can attach and send it directy to you?

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            • M Offline
              M Offline
              mmtrade
              wrote on last edited by
              #5

              the file is large and i cannot seem paste it manually.

              i could upload it if you tell me where to

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              • J Online
                J Online
                joseph
                Staff
                wrote on last edited by joseph
                #6

                @mmtrade how large is it? but you can send it to support@cloudron.io . Generally, last 1000 lines or so should be enough .

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                • M Offline
                  M Offline
                  mmtrade
                  wrote on last edited by
                  #7

                  @joseph i have sent it. You can check it

                  I just want to know what the issue might be

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                  • M Offline
                    M Offline
                    mmtrade
                    wrote on last edited by
                    #8

                    Everything seems okay... I do not know why it automatically refused connection. Each time this happens I try to change the domain and the IP. But I cannot seem to understand why this keeps repeating itself.

                    I need to know so I can understand the way forward on this. I have sent the logs as requested

                    J 1 Reply Last reply
                    0
                    • M mmtrade

                      Everything seems okay... I do not know why it automatically refused connection. Each time this happens I try to change the domain and the IP. But I cannot seem to understand why this keeps repeating itself.

                      I need to know so I can understand the way forward on this. I have sent the logs as requested

                      J Online
                      J Online
                      joseph
                      Staff
                      wrote on last edited by
                      #9

                      @mmtrade thanks, received . So the issue is that Haraka (the SMTP server) keeps crashing . I suspect this is because the mail queue is corrupt. You can clear it using the commands at https://docs.cloudron.io/email/#haraka-queue-corruption . Can you run the commands there via SSH and let us know if it works after that ?

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                      • M Offline
                        M Offline
                        mmtrade
                        wrote on last edited by
                        #10

                        @joseph it worked but why does it keep crashing?

                        anything I can do to improve it here??

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                        • J Online
                          J Online
                          joseph
                          Staff
                          wrote on last edited by joseph
                          #11

                          @mmtrade Are you already on Cloudron 8.3 ? It helps if you have the latest Haraka so that we can debug productively .

                          If this happens again, can you send a mail to support@cloudron.io and we have to debug it in your instance. It's some Haraka bug . We have to make an issue upstream and possibly provide a patch.

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                          • J joseph marked this topic as a question on
                          • J joseph has marked this topic as solved on
                          • M Offline
                            M Offline
                            mmtrade
                            wrote on last edited by
                            #12

                            @joseph It happened again and i have to restart it again

                            1 Reply Last reply
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                            • J Online
                              J Online
                              joseph
                              Staff
                              wrote on last edited by
                              #13

                              @mmtrade maybe you can create a copy of the files in the mail queue when it dies like this and send it to us?

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                              • M Offline
                                M Offline
                                mmtrade
                                wrote on last edited by
                                #14

                                @joseph i sent it to your email. you can check. when you restart it starts woking and you just test with 50emails and it will stop.

                                there seems to be a problem and i do not know why it keep crashing

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                                • M Offline
                                  M Offline
                                  mmtrade
                                  wrote on last edited by
                                  #15

                                  @joseph any update on this?

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                                  0
                                  • M Offline
                                    M Offline
                                    mmtrade
                                    wrote on last edited by
                                    #16

                                    @joseph I had to restart it again

                                    once i do restart it it will start working fine.. can you check what and why the bug is affecting this?

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                                    • nebulonN Away
                                      nebulonN Away
                                      nebulon
                                      Staff
                                      wrote on last edited by
                                      #17

                                      @mmtrade we only provide best-effort support through the forum. If you need more timely and direct support, we have a subscription plan for this.

                                      scookeS 1 Reply Last reply
                                      2
                                      • nebulonN nebulon

                                        @mmtrade we only provide best-effort support through the forum. If you need more timely and direct support, we have a subscription plan for this.

                                        scookeS Online
                                        scookeS Online
                                        scooke
                                        wrote on last edited by
                                        #18

                                        @nebulon said in Email sending issue again (Was: URGENT):

                                        we only provide best-effort support through the forum. If you need more timely and direct support, we have a subscription plan for this.

                                        SERIOUSLY.

                                        A life lived in fear is a life half-lived

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                                        • girishG Offline
                                          girishG Offline
                                          girish
                                          Staff
                                          wrote on last edited by
                                          #19

                                          @mmtrade We found the issue. I have raised an issue and submitted a PR to haraka - https://github.com/haraka/Haraka/issues/3455

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                                          • M Offline
                                            M Offline
                                            mmtrade
                                            wrote on last edited by
                                            #20

                                            @girish OK. good to know. I have seen it and i even commented on this on github

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