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Cloudron Forum

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  1. Cloudron Forum
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  3. Scaleway backup

Scaleway backup

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backupscaleway
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  • C Offline
    C Offline
    cloudron_jf
    wrote on last edited by cloudron_jf
    #5

    It was a fresh install of Cloudron 9 only last week.

    I tried the open/save thing above. It got to about 58% complete and then failed again with the above. All I can see in the bucket is cloudron-testfile so I believe the token I am using is correct?

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    • jamesJ Offline
      jamesJ Offline
      james
      Staff
      wrote on last edited by
      #6

      Hello @cloudron_jf
      Can you please provide the full backup log of that failing backup?

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      • C Offline
        C Offline
        cloudron_jf
        wrote on last edited by cloudron_jf
        #7

        Unfortunately I deleted that backup and the log is gone, but here is the new backup log.

        https://paste.cloudron.io/guyogepevu.apache

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        • jamesJ Offline
          jamesJ Offline
          james
          Staff
          wrote on last edited by james
          #8

          Hello @cloudron_jf
          You can use https://paste.cloudron.io to paste larger files and share the URL here.
          Also, please share a screenshot of the backup site configuration for scaleway with redacted sensitive details.

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          • C Offline
            C Offline
            cloudron_jf
            wrote on last edited by
            #9

            Screenshot 2026-02-24 201439.png

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            • C Offline
              C Offline
              cloudron_jf
              wrote on last edited by
              #10

              Any update on this at all?

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              • jamesJ Offline
                jamesJ Offline
                james
                Staff
                wrote on last edited by
                #11

                Hello @cloudron_jf
                What Cloudron version are you using?

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                • C Offline
                  C Offline
                  cloudron_jf
                  wrote on last edited by
                  #12

                  I'm on 9.0.18

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                  • C Offline
                    C Offline
                    cloudron_jf
                    wrote on last edited by
                    #13

                    BTW a backup config on iDrive e2 works

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                    • jamesJ Offline
                      jamesJ Offline
                      james
                      Staff
                      wrote on last edited by james
                      #14

                      Did you ensure that the IAM policy attached to your api token in scaleway has access to your object storage?
                      See: https://www.scaleway.com/en/docs/iam/api-cli/using-api-key-object-storage/

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                      • J Offline
                        J Offline
                        joseph
                        Staff
                        wrote on last edited by
                        #15

                        On scaleway, I tried to create an API key as admin and that does work. Are you using specify IAM settings? The whole UI is quite complex and has many options like AWS. Easy to get things wrong.

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                        • girishG Offline
                          girishG Offline
                          girish
                          Staff
                          wrote on last edited by
                          #16

                          I can't reproduce this problem either. Most likely this is an IAM set up issue but if not @cloudron_jf please contact us on support@

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                          • girishG girish has marked this topic as solved on
                          • jdaviescoatesJ Offline
                            jdaviescoatesJ Offline
                            jdaviescoates
                            wrote last edited by
                            #17

                            I'd guess this was due to Cloudron's small default part size. I think Scaleway has a limit of 1000 parts per bucket.

                            @cloudron_jf try increasing part size.

                            I use Cloudron with Gandi & Hetzner

                            jdaviescoatesJ 1 Reply Last reply
                            1
                            • jamesJ james

                              Did you ensure that the IAM policy attached to your api token in scaleway has access to your object storage?
                              See: https://www.scaleway.com/en/docs/iam/api-cli/using-api-key-object-storage/

                              C Offline
                              C Offline
                              cloudron_jf
                              wrote last edited by
                              #18

                              @james Yes, I have a policy set up with storage "ObjectStorageFullAccess" permission. This policy is set up against the API key for the bucket.

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                              • girishG girish

                                I can't reproduce this problem either. Most likely this is an IAM set up issue but if not @cloudron_jf please contact us on support@

                                C Offline
                                C Offline
                                cloudron_jf
                                wrote last edited by
                                #19

                                @girish I still am unable to get this to work with Scaleway

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                                • jdaviescoatesJ jdaviescoates

                                  I'd guess this was due to Cloudron's small default part size. I think Scaleway has a limit of 1000 parts per bucket.

                                  @cloudron_jf try increasing part size.

                                  jdaviescoatesJ Offline
                                  jdaviescoatesJ Offline
                                  jdaviescoates
                                  wrote last edited by
                                  #20

                                  jdaviescoates said:

                                  @cloudron_jf try increasing part size

                                  Have you tried that? ๐Ÿ™‚

                                  I use Cloudron with Gandi & Hetzner

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                                  • jdaviescoatesJ jdaviescoates

                                    jdaviescoates said:

                                    @cloudron_jf try increasing part size

                                    Have you tried that? ๐Ÿ™‚

                                    C Offline
                                    C Offline
                                    cloudron_jf
                                    wrote last edited by
                                    #21

                                    @jdaviescoates Yes - tried increasing part size settings and still see an error

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                                    • robiR Offline
                                      robiR Offline
                                      robi
                                      wrote last edited by
                                      #22

                                      I think I remember when I was using them I had to create a new bucket for it to start working again.

                                      Conscious tech

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                                      • robiR robi

                                        I think I remember when I was using them I had to create a new bucket for it to start working again.

                                        C Offline
                                        C Offline
                                        cloudron_jf
                                        wrote last edited by
                                        #23

                                        @robi Thanks - I already tried that, too. I'm at a loss why it won't run

                                        timconsidineT robiR 2 Replies Last reply
                                        0
                                        • C cloudron_jf

                                          @robi Thanks - I already tried that, too. I'm at a loss why it won't run

                                          timconsidineT Offline
                                          timconsidineT Offline
                                          timconsidine
                                          App Dev
                                          wrote last edited by
                                          #24

                                          @cloudron_jf this is going to sound silly but I have had issues with Scaleway relating to time of day.
                                          Backups fail at โ€œbusy timesโ€ but go through at quiet times.
                                          I hesitated to raise this but as your other steps havenโ€™t produced a solution, I thought maybe now I should throw it in the mix.
                                          My primary backups are to Hetzner but I still use Scaleway backups for some things.

                                          Indie app dev, scratching my itches, lover of Cloudron PaaS, communityapps.appx.uk

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