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Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. OnlyOffice
  3. OnlyOffice Licensing

OnlyOffice Licensing

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  • R Offline
    R Offline
    Ropyro
    wrote on last edited by
    #1

    Hey everyone,

    Yesterday, OnlyOffice became unusable for me because it's telling me that my license has expired. I've had it installed for a month or two. Was a trialing the software and didn't know it? I'm only using it for personal purposes. I've attached a (crappy) image showing the message. Any idea what needs to be done here. Not finding anything online.

    Thanks!

    BrutalBirdieB 1 Reply Last reply
    0
    • R Ropyro

      Hey everyone,

      Yesterday, OnlyOffice became unusable for me because it's telling me that my license has expired. I've had it installed for a month or two. Was a trialing the software and didn't know it? I'm only using it for personal purposes. I've attached a (crappy) image showing the message. Any idea what needs to be done here. Not finding anything online.

      Thanks!

      BrutalBirdieB Offline
      BrutalBirdieB Offline
      BrutalBirdie
      Partner
      wrote on last edited by
      #2

      @Ropyro which only onlyoffice app did you install?
      Because I have the normal one installed I never set a license at all.

      Like my work? Consider donating a drink. Cheers!

      BrutalBirdieB R 3 Replies Last reply
      0
      • BrutalBirdieB BrutalBirdie

        @Ropyro which only onlyoffice app did you install?
        Because I have the normal one installed I never set a license at all.

        BrutalBirdieB Offline
        BrutalBirdieB Offline
        BrutalBirdie
        Partner
        wrote on last edited by
        #3

        @BrutalBirdie Oh I just tried to use it as well and get this error:

        ed4bb286-1f8d-4256-872f-4d4b1eea9f5b-grafik.png

        Like my work? Consider donating a drink. Cheers!

        R jdaviescoatesJ 4 Replies Last reply
        0
        • BrutalBirdieB BrutalBirdie

          @Ropyro which only onlyoffice app did you install?
          Because I have the normal one installed I never set a license at all.

          R Offline
          R Offline
          Ropyro
          wrote on last edited by
          #4

          @BrutalBirdie Hey! I just to the one available on the default Cloudron installation available on my VPS. It's saying it's Enterprise 7.0. Is that unusual for Enterprise to be the default installation? Wondering if that's the problem.

          1 Reply Last reply
          0
          • BrutalBirdieB BrutalBirdie

            @BrutalBirdie Oh I just tried to use it as well and get this error:

            ed4bb286-1f8d-4256-872f-4d4b1eea9f5b-grafik.png

            R Offline
            R Offline
            Ropyro
            wrote on last edited by
            #5

            @BrutalBirdie Weird. Think a recent update broke things?

            1 Reply Last reply
            0
            • BrutalBirdieB BrutalBirdie

              @BrutalBirdie Oh I just tried to use it as well and get this error:

              ed4bb286-1f8d-4256-872f-4d4b1eea9f5b-grafik.png

              R Offline
              R Offline
              Ropyro
              wrote on last edited by
              #6

              @BrutalBirdie My error is a bit different.

              e64e6117-8907-42b3-821f-0f54dc4acd60-image.png

              1 Reply Last reply
              0
              • BrutalBirdieB BrutalBirdie

                @Ropyro which only onlyoffice app did you install?
                Because I have the normal one installed I never set a license at all.

                R Offline
                R Offline
                Ropyro
                wrote on last edited by
                #7

                @BrutalBirdie So, I don't know why but I installed the Enterprise edition. Must not have realized there is a community edition. I'll switch to that.

                1 Reply Last reply
                0
                • BrutalBirdieB BrutalBirdie

                  @BrutalBirdie Oh I just tried to use it as well and get this error:

                  ed4bb286-1f8d-4256-872f-4d4b1eea9f5b-grafik.png

                  R Offline
                  R Offline
                  Ropyro
                  wrote on last edited by
                  #8

                  @BrutalBirdie Now I'm getting the same error as you.

                  BrutalBirdieB 1 Reply Last reply
                  0
                  • BrutalBirdieB BrutalBirdie

                    @BrutalBirdie Oh I just tried to use it as well and get this error:

                    ed4bb286-1f8d-4256-872f-4d4b1eea9f5b-grafik.png

                    jdaviescoatesJ Offline
                    jdaviescoatesJ Offline
                    jdaviescoates
                    wrote on last edited by
                    #9

                    @BrutalBirdie said in OnlyOffice Licensing:

                    @BrutalBirdie Oh I just tried to use it as well and get this error:

                    You got me worried!

                    Mine is still working:

                    Screenshot from 2022-05-17 23-40-53.png

                    I'm on Cloudron 7.1.4, ONLYOFFICE Docs 7.1.0 package version 1.11.0 you?

                    I use Cloudron with Gandi & Hetzner

                    A 1 Reply Last reply
                    1
                    • jdaviescoatesJ jdaviescoates

                      @BrutalBirdie said in OnlyOffice Licensing:

                      @BrutalBirdie Oh I just tried to use it as well and get this error:

                      You got me worried!

                      Mine is still working:

                      Screenshot from 2022-05-17 23-40-53.png

                      I'm on Cloudron 7.1.4, ONLYOFFICE Docs 7.1.0 package version 1.11.0 you?

                      A Offline
                      A Offline
                      ApplegateR
                      wrote on last edited by ApplegateR
                      #10

                      @jdaviescoates haha same here

                      My side is working too.

                      Screenshot_20220517-154536_Chrome.jpg

                      Only office (not enterprise) 7.1.0
                      Cloudron 7.2.0

                      Richard Applegate
                      Anthem Coffee and Tea
                      Joe Coffee
                      IT/Administrator Server/Network

                      1 Reply Last reply
                      1
                      • girishG Offline
                        girishG Offline
                        girish
                        Staff
                        wrote on last edited by
                        #11

                        My personal instance is working fine (and also our company instance).

                        a1f8ba02-50b0-4272-84c6-8d2970fcc432-image.png

                        1 Reply Last reply
                        1
                        • R Ropyro

                          @BrutalBirdie Now I'm getting the same error as you.

                          BrutalBirdieB Offline
                          BrutalBirdieB Offline
                          BrutalBirdie
                          Partner
                          wrote on last edited by BrutalBirdie
                          #12

                          @Ropyro I am on com.onlyoffice.coudronapp@1.11.0 cloudron version v7.1.4 still same error.

                          Like my work? Consider donating a drink. Cheers!

                          BrutalBirdieB 1 Reply Last reply
                          1
                          • BrutalBirdieB BrutalBirdie

                            @Ropyro I am on com.onlyoffice.coudronapp@1.11.0 cloudron version v7.1.4 still same error.

                            BrutalBirdieB Offline
                            BrutalBirdieB Offline
                            BrutalBirdie
                            Partner
                            wrote on last edited by
                            #13

                            Oh wow?
                            For some reason the /app/data/config/production-linux.json reset I guess and the documented part https://docs.cloudron.io/apps/onlyoffice/ for the secret got reset to changeme I put in my old secret which I had in nextcloud, restarted the onlyoffice app now its working again.

                            Like my work? Consider donating a drink. Cheers!

                            R 1 Reply Last reply
                            4
                            • BrutalBirdieB BrutalBirdie

                              Oh wow?
                              For some reason the /app/data/config/production-linux.json reset I guess and the documented part https://docs.cloudron.io/apps/onlyoffice/ for the secret got reset to changeme I put in my old secret which I had in nextcloud, restarted the onlyoffice app now its working again.

                              R Offline
                              R Offline
                              Ropyro
                              wrote on last edited by
                              #14

                              @BrutalBirdie Ha - that's exactly what I came up with. Fixed on my end, too. I have no idea how it reset but just happy it's working now. Thanks for your help!

                              1 Reply Last reply
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