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    Solved SMTP/Email issues

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    • joesitsolutions
      joesitsolutions last edited by joesitsolutions

      I've been trying to setup a Grav contact form on my website.
      I cannot seem to get it working.
      I keep getting the following when attempting to send from it:

      112609df-9aae-45f8-9af0-723543b68d5d-image.png

      I have the following settings on the Grav site:
      25f3977c-70b7-459a-b00a-5f1c7819dba8-image.png

      Within Cloudron I have the following:
      06483aea-25e9-4216-90af-139cd24b7f48-image.png
      I've also enabled Masquerading with no change.
      I can't seem to be able to send from the address.

      I can send via SMTP from my UPS however:
      9a154d6d-dd1b-441c-9f7e-23356cc256ca-image.png
      This works fine and sends from the address. Are there some settings within Cloudron that I can change to get this working? Or is this a grav issue?

      I'm also having issues from my support platform:
      d4a2e7dc-84e0-41d3-aa9d-23f530933be5-image.png
      It's the same issue. I also cannot connect from the support side of things to emails via IMAP/POP3 for some reason.
      I believe I have port forwarding and DNS setup correctly but am unsure as to why this is not working. Any advice is appreciated.

      Update: I somewhat fixed sending from my support platform:

      • Changed the send from to support.app
        1732b8ab-6894-4109-a198-4775957e8d04-image.png
      • I can now send to gmail addresses but not outlook ( I don't have a PTR and that's an issue on my end).

      Update 2:

      • I have removed the contact form from my main website and replaced it with a google form. Have had too many issues with Grav's email function and decided to remove it.

      I still can't get emails working on my support platform. Getting the following error:
      00008509-4593-4519-b181-8a34841c3383-image.png

      1 Reply Last reply Reply Quote 0
      • A
        ApplegateR @ApplegateR last edited by ApplegateR

        @ApplegateR all good 995 current block on internet provider for reason but on chat support on Comcast business they say they not understand why my static IP was block 995 just 995 nothing block another lol... awkward. So now my static IP is full unblock and connect to my firewall and add port forward for sever. And 995 working now.

        But I go ahead try out on this but I decide not to not have time so do his @subven configure better. Thank you for your help. I recommend IMAP.

        It work now thank @subven

        Richard Applegate
        Anthem Coffee and Tea
        The Joint Chiropractic
        IT/Administrator Server/Network

        1 Reply Last reply Reply Quote 1
        • robi
          robi last edited by

          you can only "send as" from the same domain, not gmail.

          Life of Advanced Technology

          A 1 Reply Last reply Reply Quote 0
          • A
            ApplegateR @robi last edited by ApplegateR

            @robi on security page
            https://docs.cloudron.io/security/#inbound-ports

            I do not see pop3 port open on list. That might why it won't work?

            But we do see cloudron does use pop3 as well on email page document

            Richard Applegate
            Anthem Coffee and Tea
            The Joint Chiropractic
            IT/Administrator Server/Network

            robi 1 Reply Last reply Reply Quote 0
            • robi
              robi @ApplegateR last edited by

              @ApplegateR it's all IMAP

              Life of Advanced Technology

              A 1 Reply Last reply Reply Quote 0
              • A
                ApplegateR @robi last edited by ApplegateR

                @robi then why my server did not show port 995? On app scanning port "network analy..." and i reinstall machine and restore everything now on ssd and 4TB for data. Do you see his configure set 995 so I do same thing here and try out and it does same time It same error I had. So I am try call internet provider business to see if they block 995 or not.

                Richard Applegate
                Anthem Coffee and Tea
                The Joint Chiropractic
                IT/Administrator Server/Network

                1 Reply Last reply Reply Quote 0
                • subven
                  subven last edited by

                  Okay first off you're using Freescout not Grav. Try this settings:

                  regerhg.png

                  A 1 Reply Last reply Reply Quote 2
                  • A
                    ApplegateR @subven last edited by

                    @subven not sending option

                    We meant fetching email

                    Richard Applegate
                    Anthem Coffee and Tea
                    The Joint Chiropractic
                    IT/Administrator Server/Network

                    subven A 2 Replies Last reply Reply Quote 0
                    • subven
                      subven @ApplegateR last edited by

                      @ApplegateR goes like this:
                      regheg.png

                      1 Reply Last reply Reply Quote 0
                      • A
                        ApplegateR @ApplegateR last edited by ApplegateR

                        @ApplegateR all good 995 current block on internet provider for reason but on chat support on Comcast business they say they not understand why my static IP was block 995 just 995 nothing block another lol... awkward. So now my static IP is full unblock and connect to my firewall and add port forward for sever. And 995 working now.

                        But I go ahead try out on this but I decide not to not have time so do his @subven configure better. Thank you for your help. I recommend IMAP.

                        It work now thank @subven

                        Richard Applegate
                        Anthem Coffee and Tea
                        The Joint Chiropractic
                        IT/Administrator Server/Network

                        1 Reply Last reply Reply Quote 1
                        • Topic has been marked as a question  girish girish 
                        • Topic has been marked as solved  girish girish 
                        • girish
                          girish Staff last edited by

                          Whoops, I just noticed the original question was by @joesitsolutions but it started working for @ApplegateR 🙂

                          @joesitsolutions is this still a problem?

                          subven 1 Reply Last reply Reply Quote 0
                          • subven
                            subven @girish last edited by

                            @girish I think it's one and the same user?

                            A 1 Reply Last reply Reply Quote 1
                            • A
                              ApplegateR @subven last edited by

                              @subven I not joe lol I just search this forums and found this and same as my server showing but it worked my side now:)

                              Thank you and I do not know about his side yet

                              Richard Applegate
                              Anthem Coffee and Tea
                              The Joint Chiropractic
                              IT/Administrator Server/Network

                              1 Reply Last reply Reply Quote 0
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