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    Solved Cloudron dashboard not loading after reboot after NextCloud "not responding"

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    • R
      revck last edited by girish

      Hi,

      My NextCloud app instance inside Cloudron was "not responding", so I decide to restart it, but that didn't give any positive results.
      Then I rebooted the server entirely, and after that reboot, the Cloudron dashboard never went up again.

      I can log into my server via SSH and it works correctly.

      Can you help to resolve the problem? If you text me privately, I can supply the connection details of the machine, many thanks.

      murgero 1 Reply Last reply Reply Quote 0
      • murgero
        murgero App Dev @revck last edited by

        @revck is the server's disk full??

        --
        https://urgero.org
        ~ Professional Nerd. Freelance Programmer. ~
        Matrix: @murgero:urgero.org

        robi 1 Reply Last reply Reply Quote 1
        • robi
          robi @murgero last edited by robi

          @revck best to email support@cloudron.io for server down type issues.

          Life of Advanced Technology

          R 1 Reply Last reply Reply Quote 1
          • R
            revck @robi last edited by

            First, thanks @murgero and @robi for your help.

            @robi In case of necessity, how could I reach to the email support? I'll note it for the future, thank you.

            @murgero I've cleaned up some disk space, and Cloudron restarted after a reboot.
            I did: docker system prune -a -f and it reclaimed 25GB of space.
            Using ncdu I can see that a high amount of space is taken by:

            • /var/lib/docker/overlay2/ - Even after cleaning with the command above, there are far too many docker images compared to the Apps I have installed. Is there a suggestion on how to clean it?
            • /var/backups - This folder contains the snapshots of the Apps. Although for an app, the backup takes 50gb, but when I look inside /home/yellowtent/appsdata/, it only takes 12gb. How come?
            R robi 2 Replies Last reply Reply Quote 0
            • R
              revck @revck last edited by

              One more point: I went to the Cloudron dashboard to uninstall a few apps to help remove space.
              When I did so, I got "Cloudron error | getaddrinfo EAI_AGAIN api.cloudron.io"

              murgero 1 Reply Last reply Reply Quote 0
              • murgero
                murgero App Dev @revck last edited by

                @revck Can you curl api.cloudron.io?

                --
                https://urgero.org
                ~ Professional Nerd. Freelance Programmer. ~
                Matrix: @murgero:urgero.org

                R 1 Reply Last reply Reply Quote 0
                • robi
                  robi @revck last edited by

                  @revck said in Cloudron dashboard not loading after reboot after NextCloud "not responding":

                  @robi In case of necessity, how could I reach to the email support? I'll note it for the future, thank you.

                  In case it's not obvious, I updated my previous post with the email address.

                  Life of Advanced Technology

                  1 Reply Last reply Reply Quote 0
                  • R
                    revck @murgero last edited by

                    @murgero > curl api.cloudron.io
                    curl: (6) Could not resolve host: api.cloudron.io

                    murgero 1 Reply Last reply Reply Quote 0
                    • murgero
                      murgero App Dev @revck last edited by

                      @revck Ah there in lies the issue: your dns is broken somehow - investigate that first and I bet everything else falls into place.

                      --
                      https://urgero.org
                      ~ Professional Nerd. Freelance Programmer. ~
                      Matrix: @murgero:urgero.org

                      1 Reply Last reply Reply Quote 1
                      • nebulon
                        nebulon Staff last edited by

                        Most likely you are hitting an unbound issue then. Checkout the unbound section at https://docs.cloudron.io/troubleshooting/

                        R 1 Reply Last reply Reply Quote 1
                        • Topic has been marked as a question  nebulon nebulon 
                        • R
                          revck @nebulon last edited by

                          @nebulon said in Cloudron dashboard not loading after reboot after NextCloud "not responding":

                          Most likely you are hitting an unbound issue then. Checkout the unbound section at https://docs.cloudron.io/troubleshooting/

                          Unbound solved my issues, thank you! 🙂

                          1 Reply Last reply Reply Quote 2
                          • Topic has been marked as solved  girish girish 
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