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Cloudron Forum

Apps | Demo | Docs | Install

Cloudron dashboard not loading after reboot after NextCloud "not responding"

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troubleshootunbound
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  • R Offline
    R Offline
    revck
    wrote on last edited by girish
    #1

    Hi,

    My NextCloud app instance inside Cloudron was "not responding", so I decide to restart it, but that didn't give any positive results.
    Then I rebooted the server entirely, and after that reboot, the Cloudron dashboard never went up again.

    I can log into my server via SSH and it works correctly.

    Can you help to resolve the problem? If you text me privately, I can supply the connection details of the machine, many thanks.

    murgeroM 1 Reply Last reply
    0
  • murgeroM Offline
    murgeroM Offline
    murgero App Dev
    replied to revck on last edited by
    #2

    @revck is the server's disk full??

    --
    https://urgero.org
    ~ Professional Nerd. Freelance Programmer. ~
    Matrix: @murgero:urgero.org

    robiR 1 Reply Last reply
    1
  • robiR Offline
    robiR Offline
    robi
    replied to murgero on last edited by robi
    #3

    @revck best to email support@cloudron.io for server down type issues.

    Life of sky tech

    R 1 Reply Last reply
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  • R Offline
    R Offline
    revck
    replied to robi on last edited by
    #4

    First, thanks @murgero and @robi for your help.

    @robi In case of necessity, how could I reach to the email support? I'll note it for the future, thank you.

    @murgero I've cleaned up some disk space, and Cloudron restarted after a reboot.
    I did: docker system prune -a -f and it reclaimed 25GB of space.
    Using ncdu I can see that a high amount of space is taken by:

    • /var/lib/docker/overlay2/ - Even after cleaning with the command above, there are far too many docker images compared to the Apps I have installed. Is there a suggestion on how to clean it?
    • /var/backups - This folder contains the snapshots of the Apps. Although for an app, the backup takes 50gb, but when I look inside /home/yellowtent/appsdata/, it only takes 12gb. How come?
    R robiR 2 Replies Last reply
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  • R Offline
    R Offline
    revck
    replied to revck on last edited by
    #5

    One more point: I went to the Cloudron dashboard to uninstall a few apps to help remove space.
    When I did so, I got "Cloudron error | getaddrinfo EAI_AGAIN api.cloudron.io"

    murgeroM 1 Reply Last reply
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  • murgeroM Offline
    murgeroM Offline
    murgero App Dev
    replied to revck on last edited by
    #6

    @revck Can you curl api.cloudron.io?

    --
    https://urgero.org
    ~ Professional Nerd. Freelance Programmer. ~
    Matrix: @murgero:urgero.org

    R 1 Reply Last reply
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  • robiR Offline
    robiR Offline
    robi
    replied to revck on last edited by
    #7

    @revck said in Cloudron dashboard not loading after reboot after NextCloud "not responding":

    @robi In case of necessity, how could I reach to the email support? I'll note it for the future, thank you.

    In case it's not obvious, I updated my previous post with the email address.

    Life of sky tech

    1 Reply Last reply
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  • R Offline
    R Offline
    revck
    replied to murgero on last edited by
    #8

    @murgero > curl api.cloudron.io
    curl: (6) Could not resolve host: api.cloudron.io

    murgeroM 1 Reply Last reply
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  • murgeroM Offline
    murgeroM Offline
    murgero App Dev
    replied to revck on last edited by
    #9

    @revck Ah there in lies the issue: your dns is broken somehow - investigate that first and I bet everything else falls into place.

    --
    https://urgero.org
    ~ Professional Nerd. Freelance Programmer. ~
    Matrix: @murgero:urgero.org

    1 Reply Last reply
    1
  • nebulonN Online
    nebulonN Online
    nebulon Staff
    wrote on last edited by
    #10

    Most likely you are hitting an unbound issue then. Checkout the unbound section at https://docs.cloudron.io/troubleshooting/

    R 1 Reply Last reply
    1
  • nebulonN nebulon marked this topic as a question on
  • R Offline
    R Offline
    revck
    replied to nebulon on last edited by
    #11

    @nebulon said in Cloudron dashboard not loading after reboot after NextCloud "not responding":

    Most likely you are hitting an unbound issue then. Checkout the unbound section at https://docs.cloudron.io/troubleshooting/

    Unbound solved my issues, thank you! 🙂

    1 Reply Last reply
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  • girishG girish has marked this topic as solved on

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