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  3. Cloudron dashboard not loading after reboot after NextCloud "not responding"

Cloudron dashboard not loading after reboot after NextCloud "not responding"

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troubleshootunbound
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  • R revck

    Hi,

    My NextCloud app instance inside Cloudron was "not responding", so I decide to restart it, but that didn't give any positive results.
    Then I rebooted the server entirely, and after that reboot, the Cloudron dashboard never went up again.

    I can log into my server via SSH and it works correctly.

    Can you help to resolve the problem? If you text me privately, I can supply the connection details of the machine, many thanks.

    murgeroM Offline
    murgeroM Offline
    murgero
    App Dev
    wrote on last edited by
    #2

    @revck is the server's disk full??

    --
    https://urgero.org
    ~ Professional Nerd. Freelance Programmer. ~

    robiR 1 Reply Last reply
    1
    • murgeroM murgero

      @revck is the server's disk full??

      robiR Offline
      robiR Offline
      robi
      wrote on last edited by robi
      #3

      @revck best to email support@cloudron.io for server down type issues.

      Conscious tech

      R 1 Reply Last reply
      1
      • robiR robi

        @revck best to email support@cloudron.io for server down type issues.

        R Offline
        R Offline
        revck
        wrote on last edited by
        #4

        First, thanks @murgero and @robi for your help.

        @robi In case of necessity, how could I reach to the email support? I'll note it for the future, thank you.

        @murgero I've cleaned up some disk space, and Cloudron restarted after a reboot.
        I did: docker system prune -a -f and it reclaimed 25GB of space.
        Using ncdu I can see that a high amount of space is taken by:

        • /var/lib/docker/overlay2/ - Even after cleaning with the command above, there are far too many docker images compared to the Apps I have installed. Is there a suggestion on how to clean it?
        • /var/backups - This folder contains the snapshots of the Apps. Although for an app, the backup takes 50gb, but when I look inside /home/yellowtent/appsdata/, it only takes 12gb. How come?
        R robiR 2 Replies Last reply
        0
        • R revck

          First, thanks @murgero and @robi for your help.

          @robi In case of necessity, how could I reach to the email support? I'll note it for the future, thank you.

          @murgero I've cleaned up some disk space, and Cloudron restarted after a reboot.
          I did: docker system prune -a -f and it reclaimed 25GB of space.
          Using ncdu I can see that a high amount of space is taken by:

          • /var/lib/docker/overlay2/ - Even after cleaning with the command above, there are far too many docker images compared to the Apps I have installed. Is there a suggestion on how to clean it?
          • /var/backups - This folder contains the snapshots of the Apps. Although for an app, the backup takes 50gb, but when I look inside /home/yellowtent/appsdata/, it only takes 12gb. How come?
          R Offline
          R Offline
          revck
          wrote on last edited by
          #5

          One more point: I went to the Cloudron dashboard to uninstall a few apps to help remove space.
          When I did so, I got "Cloudron error | getaddrinfo EAI_AGAIN api.cloudron.io"

          murgeroM 1 Reply Last reply
          0
          • R revck

            One more point: I went to the Cloudron dashboard to uninstall a few apps to help remove space.
            When I did so, I got "Cloudron error | getaddrinfo EAI_AGAIN api.cloudron.io"

            murgeroM Offline
            murgeroM Offline
            murgero
            App Dev
            wrote on last edited by
            #6

            @revck Can you curl api.cloudron.io?

            --
            https://urgero.org
            ~ Professional Nerd. Freelance Programmer. ~

            R 1 Reply Last reply
            0
            • R revck

              First, thanks @murgero and @robi for your help.

              @robi In case of necessity, how could I reach to the email support? I'll note it for the future, thank you.

              @murgero I've cleaned up some disk space, and Cloudron restarted after a reboot.
              I did: docker system prune -a -f and it reclaimed 25GB of space.
              Using ncdu I can see that a high amount of space is taken by:

              • /var/lib/docker/overlay2/ - Even after cleaning with the command above, there are far too many docker images compared to the Apps I have installed. Is there a suggestion on how to clean it?
              • /var/backups - This folder contains the snapshots of the Apps. Although for an app, the backup takes 50gb, but when I look inside /home/yellowtent/appsdata/, it only takes 12gb. How come?
              robiR Offline
              robiR Offline
              robi
              wrote on last edited by
              #7

              @revck said in Cloudron dashboard not loading after reboot after NextCloud "not responding":

              @robi In case of necessity, how could I reach to the email support? I'll note it for the future, thank you.

              In case it's not obvious, I updated my previous post with the email address.

              Conscious tech

              1 Reply Last reply
              0
              • murgeroM murgero

                @revck Can you curl api.cloudron.io?

                R Offline
                R Offline
                revck
                wrote on last edited by
                #8

                @murgero > curl api.cloudron.io
                curl: (6) Could not resolve host: api.cloudron.io

                murgeroM 1 Reply Last reply
                0
                • R revck

                  @murgero > curl api.cloudron.io
                  curl: (6) Could not resolve host: api.cloudron.io

                  murgeroM Offline
                  murgeroM Offline
                  murgero
                  App Dev
                  wrote on last edited by
                  #9

                  @revck Ah there in lies the issue: your dns is broken somehow - investigate that first and I bet everything else falls into place.

                  --
                  https://urgero.org
                  ~ Professional Nerd. Freelance Programmer. ~

                  1 Reply Last reply
                  1
                  • nebulonN Offline
                    nebulonN Offline
                    nebulon
                    Staff
                    wrote on last edited by
                    #10

                    Most likely you are hitting an unbound issue then. Checkout the unbound section at https://docs.cloudron.io/troubleshooting/

                    R 1 Reply Last reply
                    1
                    • nebulonN nebulon marked this topic as a question on
                    • nebulonN nebulon

                      Most likely you are hitting an unbound issue then. Checkout the unbound section at https://docs.cloudron.io/troubleshooting/

                      R Offline
                      R Offline
                      revck
                      wrote on last edited by
                      #11

                      @nebulon said in Cloudron dashboard not loading after reboot after NextCloud "not responding":

                      Most likely you are hitting an unbound issue then. Checkout the unbound section at https://docs.cloudron.io/troubleshooting/

                      Unbound solved my issues, thank you! 🙂

                      1 Reply Last reply
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                      • girishG girish has marked this topic as solved on
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