Cloudron Forum

I was in a similar situation as you. However, rather than bashing my head (figuratively) against the same wall, i just moved to a vps with more space. Granted, this was before using external volumes was as easy as it is now. But reading that your two main apps are Immich and Sync thing... there's two walls.

Listen, there are amazing workarounds and solutions offered by Cloudron and from others on this forum. But, I've never viewed any of this as "recommended and official"; it's more, "enough people refuse to/can't do the obvious, so how can we help them?" The obvious being - get a server or vps or whatever that has all the space you need. It's one reason I moved to ssdnodes (but just enough users have not had a good experience with them so this isn't an ad, I've just had excellent results with them and the 1.2tb server they offer.)

@humptydumpty we can already do this as long as you are fine not including NC in the total Cloudron backup. At least that's what I've done. I don't the four apps with the most data and just back them up individually. I guess you mean it would be nice for the total Cloudron backup to automatically backup these apps to X and those apps to Y, right?

@girish I know this is the sort of detail I'd likely tell someone else that it is their responsibility, but including the date of the last usage in that list would be very helpful. That way I can see at a glance when it's time to choose the next destination after x amount of time.

I just purchased a Dedirock backup server linked from Lowendtalk, and am going to set it up to use as another backup destination. However, it just occured to me that when I go into my Cloudron to enter this new backup destination that I will lose all the info for my current backup destination. I mean, I have it saved, but it will be a small pain to have to keep entering the current details, use it for a month, then enter the new VPS details for the month, then revert back, etc.

Is it possible for us to save many different backup destinations please? I realize that means extra coding on the backup for Cloudron to recognize the backup destination when a restore is needed, and that this could cause complications for users who lose track of where a backup from 2 months ago went to. But I, for one, would love to be able to save at least 4 different destinations, along with their different protocols, and then just use a pull-down menu to choose where this week's full backup goes to.. Thanks! Tschuss!

Disk space. Ram. Probably the two* main components of a server that will make running Cloudron (or any software, really) a pleasure or a pain. But I think the easy answer isn't necessarily the best - buy a server with lots of disk space and lots of RAM - because use-case factors in alot. Perhaps some sort of pop-up questionnaire at some point in the purchase stream or set up process asking which apps are likely to be used would be one way to give a user a heads-up that their 4GB RAM, 60GB SSD server isn't going to cut it (or in this case an 8GB running Gitlab! Plus, it seems they are running additional software on that server, this "Mesa de Ayuda" which seems to be some kind of helpdesk software... Cloudron clearly advises running only Cloudron on a server and nothing else, so that was utilizing the same minimal 8GB of RAM).

That said, I moved my Mastodon app off of my main server which has 64GB RAM and successfully run it on another server with just 4GB RAM plus 4GB swap, plus a Wordpress app, with stable results. I've also run a Presearch node on a 3.5GB RAM server along with Cloudron, and it all worked.

*A third would be using Cloudflare. I know why ppl use it, I just don't know why ppl use it.

First leg was early Summer, took 3 weeks and was only 7500km.

Second leg 2 weeks later, for 4 weeks, was 13,000km.

It was alot of driving, but totally worth it. The time spent together with, and visiting, family, lots of talking and bonding, such a blessing. We swam and surfed alot during the first leg. Spent alot of time in awe of the view during the second. The Second leg doesn't show the route of the Skagway-Haines-Haines Junction circle route we did (so we can say we did Alaska). We also tent camped for most of the Second leg.

During most of this time I never once checked on my Cloudron, nor checked in to the Forum. Well, I'm back! Impressive that my Cloudron continued running without input from me.

I won't add daily pics as there are simply too many! But I'm following BrutalBirdie's trip with interest

@jdaviescoates But it isn't the UI. The UI is very clear where Support is. What appears to be suboptimal is the direction from individual Staff.

I imagine though this is still a way for them to filter the true sensitive requests from the others. The user does have to jump through an extra hoop, but I assume that also means the help they get, when they get it, is faster and better than shuttling emails back and forth trying to determine the real issue. Plus, it gives Staff a heads-up about what they are facing - if OP didn't include the link, prepare for hassles!

Got the auto-reply:

Hello Shane,

Thanks for contacting Cloudron Support.

We have moved our technical support for the Pro plan to the forum and only sensitive issues are handled here. For technical and app related questions, please post at https://forum.cloudron.io/category/4/support . This helps us build a knowledge base for other users and is SEO friendly.

Some tips when posting to the forum:

* Please give us as much information as possible to help you
* Anonymize any logs, domains and user related information

Kind regards,
Cloudron Team

Pretty clear the Forum is where support happens, even for the Pro plan.

I suppose OP didn't include the "link this forum post in your message"? The wording of Support in this topic sure made it seem like if OP emailed Support with the link that something else would happen, like an actual email reply. So, it is more the post of Support here that is confusing (unless OP didn't include the link).

@jdaviescoates OK, I'm gonna check it out.

I do have another Free plan. When I click on Support the page that loads doesn't even give me an option to send an email. Pretty clear that the forums are my Support. So I will next send an email to support@cloudron.io from that Free plan's email address and see what happens.

@jdaviescoates There was an earlier post, not sure how long ago, from staff explaining that since the Free plan's Support is to be found in the Forums, that support requests forward the user to the Forum. Makes sense to me. I suppose they could include some pop-up for such redirects that repeat this once such a user arrives here via an email link.

@necrevistonnezr TRUE. This renders the entire effort suspect. I don't bother using YH anymore, not even to try things out. It'd be a shame if that happens to Cloudron.

I suppose it can be marked as solved, but I still run into questions and small issues.

@robi I've been using Servarica since 2020 and have no complaints. I have two of those older Polar Bear servers, and in fact a newer "Black Friday 2024 - UniFied - UniFied FAT" on which I'm running a BTCPayServer due to having 8GB of ram.

So, as long as we don't update the version we have now, for now, we are fine?

Welcome @james! You are part of something special here!

Nah, no thanks. good luck.

Is there no other way to share the logs? I don't feel like downloading an unknown file from a forum.

Since this is all local, sounds like your local MySQL took over the ports of the Cloudron MySQl, and maybe even set some System prefs. If you can edit the standalone MySQL prefs, turn off "start on startup" or similarly worded options. You don't want it starting up first. Then, using what process manager you are familiar with, shut off anything related to MySQL or other DBs, and even Cloudron (as these are all going to be Docker containers anyway). Next, restart the computer. Hopefully you got all the correct prefs, and the only thing with a DB that will start will be Cloudron (you may need to start Docker first, if that isn't set to auto-turn on on startup).

@pangeaner No need I think. It is pretty clear to me and many others. If the wording was changed to remove the idea of "optionally" then users will think they must install them (and how many will then install "ALL" of the n-grams... "pleaase update the docs") and then when they run out of disk space, post something as though Cloudron messed up. You figured it out!; use the process to help you on your self-hosting journey.

Amazing journey. Thank you for documenting it!