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Chatwoot

62 Topics 458 Posts
  • Chatwoot - Package Updates

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    Package UpdatesP
    [1.55.0] Update chatwoot to 4.17.0 Full Changelog Manage Cloud API and Twilio WhatsApp templates in Chatwoot and via API. Track WhatsApp campaign delivery and recipient outcomes. [Enterprise] Control Captain audiences, schedules, inactivity handling, outcomes, and knowledge usage. [Enterprise] Upgraded to Rails 7.2.3.1. Import contacts, tickets, replies, and private notes from Freshdesk. View Click-to-WhatsApp referrals and Flow responses in conversations. Transcribe Twilio call recordings with Captain. [Enterprise] Run macros from the reply editor and command bar. Search and preview canned responses, mentions, variables, and emojis. Add analytics integrations and video embeds to Help Center.
  • Latest chatwoot update is breaking the app for me.

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    humptyH
    @andreasdueren one line at a time didn't work nor pasting it whole. I pasted them one section at a time and that worked. The "export" lines were done one at a time though. But the "echo" ones had to be as one. e.g. echo "Checking for duplicate email templates..." psql "$CLOUDRON_POSTGRESQL_URL" -v ON_ERROR_STOP=1 -c " SELECT name, template_type, locale, account_id, inbox_id, COUNT(*) FROM email_templates GROUP BY name, template_type, locale, account_id, inbox_id HAVING COUNT(*) > 1; " This was pasted in one go.
  • 2 Votes
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    jamesJ
    Hello @webmaster-srpl I was able to set up the Facebook Messenger with chatwoot according to the official chatwoot documentation. I did not need to configure anything with /webhooks/facebook so I am curious how you are trying to set up the Facebook Messenger in chatwoot. [image: 1769179599246-600be0a5-9028-4453-8be5-5d9cb87c9bd3-image-resized.png] [image: 1769179549380-fc97ccc6-92f9-41ec-8b35-96091f4edbc9-image-resized.png]
  • Integrate the Instagram API with Chatwoot

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    jamesJ
    Hello @luisegundo Have you looked at the official Chatwoot documentation for this? https://developers.chatwoot.com/self-hosted/configuration/features/integrations/instagram-channel-setup If so, have you tried following these steps, and if failing, please describe in detail the steps you have taken to reproduce your issue.
  • How To Implement MFA in Chatwoot?

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    I
    @andreasdueren thank you Andreas, it works perfectly. I think it's different code with the tutorial that come from here https://developers.chatwoot.com/self-hosted/configuration/multi-factor-authentication: # Active Record Encryption keys (required for MFA/2FA functionality) # Replace with the actual keys from rails db:encryption:init output ACTIVE_RECORD_ENCRYPTION_PRIMARY_KEY=EGY8WhulUOXixybod7ZWwMIL68R9o5kC ACTIVE_RECORD_ENCRYPTION_DETERMINISTIC_KEY=aPA5XyALhf75NNnMzaspW7akTfZp0lPY ACTIVE_RECORD_ENCRYPTION_KEY_DERIVATION_SALT=xEY0dt6TZcAMg52K7O84wYzkjvbA62Hz When I tried your code, now it appears on my dashboard: # Active Record Encryption keys (required for MFA/2FA functionality) # Replace with the actual keys from rails db:encryption:init output export ACTIVE_RECORD_ENCRYPTION_PRIMARY_KEY=string export ACTIVE_RECORD_ENCRYPTION_DETERMINISTIC_KEY=string export ACTIVE_RECORD_ENCRYPTION_KEY_DERIVATION_SALT=string Now, I can see the 2FA option. Thank you...
  • OAuth Issue: Incorrect client_id still used despite environment update

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    J
    @ajax said in OAuth Issue: Incorrect client_id still used despite environment update: The issue is that this client_id refers to an old OAuth credential, even though I have updated the correct GOOGLE_CLIENT_ID in /app/data/env.sh with a completely different ID. Did you put the export keyword in front of the lines ? Like export GOOGLE_CLIENT_ID=xxx . You shouldn't have to do anything other than restarting .
  • Customizing Chatwoot Logos on Cloudron

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    andreasduerenA
    @ajax White labeling seems to be possible but you'l have to purchase a license for that. You can find it under the super admin settings: /super_admin/settings
  • 0 Votes
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    J
    @moi01 you have to add it to /app/data/env.sh . See https://docs.cloudron.io/packages/chatwoot/#custom-config . Also, in the env.sh you have to add export GOOGLE_OAUTH_CLIENT_ID=xxx (export is important)
  • Chatwoot on 4.2.0, but no Build info in settings

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    girishG
    @v_shnu thanks for the fix. Merged and published the new package.
  • Chatwoot - Storage Bloat Bug with MAIL Inbox

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    BrutalBirdieB
    Seems the storage bloat bug was "fixed" by cutting all attachments that are >= 15.
  • Chatwoot Email Sending Issue After Domain Change

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    nebulonN
    This is set during app startup into a transient env file https://git.cloudron.io/packages/chatwoot-app/-/blob/master/start.sh?ref_type=heads#L22
  • Crashing Postgres??

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    S
    This worked! Thank you
  • Chatwoot 1.36.1 Upgrade Issue

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    S
    8.3.1 seems to have fixed this issue! Thanks team Cloudron!
  • Chatwoot 4.0.2 is a beta release candidate

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    J
    @andreasdueren oh good idea. I have been using mistral so far. should check out claude
  • upcoming 4.0 changes

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    J
    From a quick root, postgres requires pgvector which Cloudron's postgres already has.
  • How to connect Chatwoot or ExpoCRM to WhatsApp? Using Evolution API?

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    G
    And do you have any news? Any plan to support Evolution API on Cloudron? Would be very nice, because it is not just "some random piece of software", it is a piece that increases greatly the use of many Cloudron apps, including Typebot, Chatwoot and others.
  • Changing box_type in AgentBot

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    girishG
    @vishalw3villa you have to ask this question in the upstream Chatwoot forum - https://github.com/orgs/chatwoot/discussions . This is the Cloudron forum for Chatwoot package.
  • New user emails dont work

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    X
    @girish said in New user emails dont work: @xboxhaxorz cloudron only supports STARTTLS for relay. So, you have to use port 587 and not port 465 . Great, its all working now Thanks
  • Move Chatwoot

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    @fbartels said in Move Chatwoot: How did the move go? Well it has not happened yet. The client decided wait until other issues are resolved. But it is still on the roadmap. I will post when it comes back around.
  • 1 Votes
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    jfrereJ
    Yes, 95$ month sorry. They does 30% if you qualify for their "startup" discount. They also have a free plan, which is free btw. And a pro plan for 25$ per month, unlimited number of agents. I've noticed they says the issue is fixed on Github, and there's another user says it's still experiencing the issue.