cloudron hangs up needing a restart at least every few days

[muewe96]

@nebulon I can ping the ip 172.18.0.1

ping 172.18.0.1

PING 172.18.0.1 (172.18.0.1) 56(84) bytes of data.
64 bytes from 172.18.0.1: icmp_seq=1 ttl=64 time=0.248 ms
64 bytes from 172.18.0.1: icmp_seq=2 ttl=64 time=0.092 ms

Is there something else I should test?

[nebulon]

We have found out that Contabo has many random issues running Cloudron. The conclusion for now is, that we cannot reliably support Contabo as is, maybe the situation gets better with running ubuntu 18.04 there. I will close this thread so far as there is nothing we can currently do really.

[A Former User]

I just want to ask if the things are better now with Contabo and using Cloudron.
Contabo itself seems to be very reliable hosting company and I plan to switch to them which makes no sense if Cloudron is struggling on their VPS.

[nebulon]

I don't believe we have new information here regarding Contabo and if it is now performing better.

[ruihildt]

@Captain-Kirk I have been using Contabo for a long time, with several Cloudron.

What we found is that the cheapest VPS would get random errors, ever changing and not fixable. When moving to an upper plan, no problem would be noticed.

So I would suggest to go with mid-level VPS at first, and if you encounter error, try another plan.

[A Former User]

Thanks @ruihildt. So the VPS L SSD plan should be fine?

[ruihildt]

@Captain-Kirk That's what I have indeed, I don't remember if I tried the one below, but at that price point, it's a no brainer anyway.

[robi]

Another option that is more stable is the link in my signature for SSDnodes.

It seems their default server routing places you in a busy area, so if you notice issues in the first few days, an email to support to ask they move you to another part of the DC and you'll be fine.

Can't beat the price.

[A Former User]

@robi thanks, looks amazing. The only thing is the GDPR. So I have to work with European (German) providers which host in German data centers.

[robi]

Yep, I think they're in Amsterdam but not Germany yet.

[jdaviescoates]

@staff I wonder if this thread should have contabo added to its title and/ or be tagged contabo to help people find it when considering VPS hosts?

[rmdes]

Just to Confirm that Contabo VPS L SSD plan has no issue with Cloudron

[robi]

@jdaviescoates search will find it.

[scooke]

@Captain-Kirk If you are still talking about ssdnodes.com they do have a Frankfurt location which I've been on for over a year. There is a sale in fact right now for that location!

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[A Former User]

@scooke That's right. But the company is based in CA. American companies are subject to the Freedom Act (formerly: Patriot Act) and are therefore obliged to allow US authorities potential access to the (cloud) data of their customers.

I am leaving my comfortable G-Suite and will fully comply with data protection regulations with my hosted solutions. Do it once, do it right

[scooke]

@Captain-Kirk Ah, I understand now. Sorry about that. What company will you choose? I'm also looking for an EU-based host.

[A Former User]

@scooke I wait until Cloudron Version 6 is released, where Ubuntu 20.04 is supported. Then I will move to Contabo. A lot of the memebers here trust in them.
https://contabo.de/?show=vps

[scooke]

@Captain-Kirk Pretty good prices actually. Thanks.

[msbt]

Sorry to hijack this topic for contabo related questions, but there seem to be a lot of customers here that could maybe shed some light on my issue. I ordered a VPS 1400 and setting it up worked fine (although being slower than anything I have from hetzner, from connecting via ssh - this takes a few seconds sometimes - to installing things), but after 2-3 days I wanted to reinstall Nextcloud and realized that it couldn't resolve any domain names. I've already contacted support, but maybe this is a known issue and there's already a solution for it.

Basically the name resolution stopped working, so Cloudron can't download the docker images or get a read from api/appstore. Restart didn't solve it and I didn't change anything. Any thoughts?

Cheers, M

[girish]

@msbt I would start by debugging at the server level.

• Check /etc/resolv.conf . This gives the DNS server the system uses. In Cloudron, this should be set to 127.0.0.1. This is where unbound is listening.
• systemctl status unbound to see if unbound is running
• host www.cloudron.io 127.0.0.1 this queries unbound to resolve the domain name
• host www.cloudron.io 8.8.8.8 this queries google DNS to resolve the domain name

Do all the above look good?