Chatwoot - authenticating with facebook

[mdreira]

Hi guys!

When I start to configure facebook messenger as an inbox in chatwoot, I get the message:

Authenticating with facebook... https://prnt.sc/VnCqoa9H53RM

But it never manages to connect with facebook.

Thank you

[jdaviescoates]

@mdreira have you already tried turning off browser plugins and/ or tring in a private/ incognito tab?

[mdreira]

@jdaviescoates yes.

[nebulon]

are there any errors in the app logs or failing requests in your browser?

[subven]

Nothing related to CSP headers either mmh?

Check the logs and post the output while runnig the request.

[murgero]

@mdreira Did you setup the Facebook developer app for your domain? You gotta do that first.

https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup

[mdreira]

@murgero No I didn´t

Ok, tomorrow I'll try to.

Thank you!

[mdreira]

Hi!

I've already done it.

I have created an app on Facebook and I have put the 3 environment variables in the "env" folder (I don't know if I have to put the access token as well).

After restarting the chatwoot app in cloudron, I try again to create the inbox with FB Messenger.

This is what happens: https://share.getcloudapp.com/bLu5192B

A connection window opens and stays there. I don't know what I did wrong, it's a bit hard to get this up and running.

I don't see any errors in the application logs.

The Facebook app may need to be approved by them. I'm not sure if it's active.

[murgero]

@mdreira Access token is probably required, I don't use the app so I'm not 100% sure, but there are 3 variables to change (which by your posted you changed.)

Can you disable ad-blocker and try?

[mdreira]

@murgero I use the Brave browser and have adblockers disabled for all our domains.

Just in case, I've also put this inside the "env" folder:
FB_ACCESS_TOKEN={token here}

But it's not working either.

Does the Fb app have to be accepted by them?

[jdaviescoates]

@mdreira said in Chatwoot - authenticating with facebook:

Does the Fb app have to be accepted by them?

Probably.

I tried to get access to Twitter API to test it with Chatwoot and they wouldn't give it to me which was very frustrating. Wouldn't tell me why, either (but I think I may try again quote EU law that requires them to be clear - something I learned from the guy who makes the awesome FairEmail and his woes with Google Play Store)

[murgero]

@mdreira Did you configure the facebook developer app to accept your domain? This is required to access the API

[mdreira]

@murgero Are you referring to the app basic configuration where it asks for the domain of the app? If so, then yes.

[mdreira]

Has anyone successfully set up fb messenger on chatwoot?

On the other hand, I have managed to configure telegram. I put the telegram bot in different groups but I don't receive the conversation in Chatwoot. I'm going to have to look deeper how to use the telegram bot with Chatwoot

[girish]

@mdreira Don't know about facebook, but we did manage to configure telegram with chatwoot just the other day.

I remember that first time we set it up things didn't work. Then we re-setup the channel in botfather and it started working. You can also check the chatwoot logs which shows some activity. There is also a telegram bot command which shows that chatwoot has "registered" as a web hook. @nebulon probably remembers the command.

[shivamkb17]

Hi, I have the same issue with Facebook app setup on cloudron instance, but on direct installation and docker is working perfectly.

I don't understood why this issue in cloudron instance.

[shivamkb17]

In firefox, new pop-up is opening, but no use, It's only blank page.
https://ibb.co/g7SKWFW

[shivamkb17]

HI @nebulon , Please Test from your end, Is this facebook app integration is working or not, Many people is facing this similar issue.

[nebulon]

I do not have any facebook account to test this with. For telegram I also just follwed https://www.chatwoot.com/docs/product/channels/telegram/ and that worked.

[shivamkb17]

Telegram is working, Only issue with facebook.
You can text me, I will provide facebook APP ID and secret key.