Chatwoot - authenticating with facebook

[murgero]

@mdreira Did you setup the Facebook developer app for your domain? You gotta do that first.

https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup

[mdreira]

@murgero No I didn´t

Ok, tomorrow I'll try to.

Thank you!

[mdreira]

Hi!

I've already done it.

I have created an app on Facebook and I have put the 3 environment variables in the "env" folder (I don't know if I have to put the access token as well).

After restarting the chatwoot app in cloudron, I try again to create the inbox with FB Messenger.

This is what happens: https://share.getcloudapp.com/bLu5192B

A connection window opens and stays there. I don't know what I did wrong, it's a bit hard to get this up and running.

I don't see any errors in the application logs.

The Facebook app may need to be approved by them. I'm not sure if it's active.

[murgero]

@mdreira Access token is probably required, I don't use the app so I'm not 100% sure, but there are 3 variables to change (which by your posted you changed.)

Can you disable ad-blocker and try?

[mdreira]

@murgero I use the Brave browser and have adblockers disabled for all our domains.

Just in case, I've also put this inside the "env" folder:
FB_ACCESS_TOKEN={token here}

But it's not working either.

Does the Fb app have to be accepted by them?

[jdaviescoates]

@mdreira said in Chatwoot - authenticating with facebook:

Does the Fb app have to be accepted by them?

Probably.

I tried to get access to Twitter API to test it with Chatwoot and they wouldn't give it to me which was very frustrating. Wouldn't tell me why, either (but I think I may try again quote EU law that requires them to be clear - something I learned from the guy who makes the awesome FairEmail and his woes with Google Play Store)

[murgero]

@mdreira Did you configure the facebook developer app to accept your domain? This is required to access the API

[mdreira]

@murgero Are you referring to the app basic configuration where it asks for the domain of the app? If so, then yes.

[mdreira]

Has anyone successfully set up fb messenger on chatwoot?

On the other hand, I have managed to configure telegram. I put the telegram bot in different groups but I don't receive the conversation in Chatwoot. I'm going to have to look deeper how to use the telegram bot with Chatwoot

[girish]

@mdreira Don't know about facebook, but we did manage to configure telegram with chatwoot just the other day.

I remember that first time we set it up things didn't work. Then we re-setup the channel in botfather and it started working. You can also check the chatwoot logs which shows some activity. There is also a telegram bot command which shows that chatwoot has "registered" as a web hook. @nebulon probably remembers the command.

[shivamkb17]

Hi, I have the same issue with Facebook app setup on cloudron instance, but on direct installation and docker is working perfectly.

I don't understood why this issue in cloudron instance.

[shivamkb17]

In firefox, new pop-up is opening, but no use, It's only blank page.
https://ibb.co/g7SKWFW

[shivamkb17]

HI @nebulon , Please Test from your end, Is this facebook app integration is working or not, Many people is facing this similar issue.

[nebulon]

I do not have any facebook account to test this with. For telegram I also just follwed https://www.chatwoot.com/docs/product/channels/telegram/ and that worked.

[shivamkb17]

Telegram is working, Only issue with facebook.
You can text me, I will provide facebook APP ID and secret key.

[nebulon]

I do not have a facebook account itself though, not sure if this is required or not.

[shivamkb17]

A Facebook account is required to test it, but login pop-up is not opening. That's is the main issue. I have some more account, If you need it, I Will send you for app testing.

[shivamkb17]

I am not able to Reply back to you message.

[nebulon]

hm strange. Well then send a mail to support@cloudron.io with the required env var settings

[mhgcic]

@shivamkb17 said in Chatwoot - authenticating with facebook:

HI @nebulon , Please Test from your end, Is this facebook app integration is working or not, Many people is facing this similar issue.

Sorry to but in, but....

Facebook Developer allows you to create test accounts that you can send Cloudron the information I.E logging email address and password generated in Facebook Developer for them to test without them having to create or giving their Facebook profile out.

Ref: https://developers.facebook.com/docs/development/build-and-test/test-users/