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  2. Chatwoot
  3. Chatwoot - authenticating with facebook

Chatwoot - authenticating with facebook

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  • mdreiraM mdreira

    @murgero I use the Brave browser and have adblockers disabled for all our domains.

    Just in case, I've also put this inside the "env" folder:
    FB_ACCESS_TOKEN={token here}

    But it's not working either.

    Does the Fb app have to be accepted by them?

    murgeroM
    murgeroM
    murgero
    App Dev
    wrote on last edited by
    #12

    @mdreira Did you configure the facebook developer app to accept your domain? This is required to access the API

    --
    https://urgero.org
    ~ Professional Nerd. Freelance Programmer. ~

    mdreiraM 1 Reply Last reply
    1
    • murgeroM murgero

      @mdreira Did you configure the facebook developer app to accept your domain? This is required to access the API

      mdreiraM
      mdreiraM
      mdreira
      translator
      wrote on last edited by
      #13

      @murgero Are you referring to the app basic configuration where it asks for the domain of the app? If so, then yes.

      1 Reply Last reply
      0
      • mdreiraM
        mdreiraM
        mdreira
        translator
        wrote on last edited by
        #14

        Has anyone successfully set up fb messenger on chatwoot?

        On the other hand, I have managed to configure telegram. I put the telegram bot in different groups but I don't receive the conversation in Chatwoot. I'm going to have to look deeper how to use the telegram bot with Chatwoot ๐Ÿ™„

        girishG 1 Reply Last reply
        0
        • mdreiraM mdreira

          Has anyone successfully set up fb messenger on chatwoot?

          On the other hand, I have managed to configure telegram. I put the telegram bot in different groups but I don't receive the conversation in Chatwoot. I'm going to have to look deeper how to use the telegram bot with Chatwoot ๐Ÿ™„

          girishG
          girishG
          girish
          Staff
          wrote on last edited by
          #15

          @mdreira Don't know about facebook, but we did manage to configure telegram with chatwoot just the other day.

          I remember that first time we set it up things didn't work. Then we re-setup the channel in botfather and it started working. You can also check the chatwoot logs which shows some activity. There is also a telegram bot command which shows that chatwoot has "registered" as a web hook. @nebulon probably remembers the command.

          1 Reply Last reply
          2
          • shivamkb17S
            shivamkb17S
            shivamkb17
            wrote on last edited by
            #16

            Hi, I have the same issue with Facebook app setup on cloudron instance, but on direct installation and docker is working perfectly.

            I don't understood why this issue in cloudron instance.

            1 Reply Last reply
            0
            • shivamkb17S
              shivamkb17S
              shivamkb17
              wrote on last edited by
              #17

              In firefox, new pop-up is opening, but no use, It's only blank page.
              https://ibb.co/g7SKWFW

              1 Reply Last reply
              0
              • shivamkb17S
                shivamkb17S
                shivamkb17
                wrote on last edited by
                #18

                HI @nebulon , Please Test from your end, Is this facebook app integration is working or not, Many people is facing this similar issue.

                mhgcicM 1 Reply Last reply
                0
                • nebulonN
                  nebulonN
                  nebulon
                  Staff
                  wrote on last edited by
                  #19

                  I do not have any facebook account to test this with. For telegram I also just follwed https://www.chatwoot.com/docs/product/channels/telegram/ and that worked.

                  1 Reply Last reply
                  0
                  • shivamkb17S
                    shivamkb17S
                    shivamkb17
                    wrote on last edited by shivamkb17
                    #20

                    Telegram is working, Only issue with facebook.
                    You can text me, I will provide facebook APP ID and secret key.

                    1 Reply Last reply
                    0
                    • nebulonN
                      nebulonN
                      nebulon
                      Staff
                      wrote on last edited by
                      #21

                      I do not have a facebook account itself though, not sure if this is required or not.

                      1 Reply Last reply
                      0
                      • shivamkb17S
                        shivamkb17S
                        shivamkb17
                        wrote on last edited by
                        #22

                        A Facebook account is required to test it, but login pop-up is not opening. That's is the main issue. I have some more account, If you need it, I Will send you for app testing.

                        1 Reply Last reply
                        0
                        • shivamkb17S
                          shivamkb17S
                          shivamkb17
                          wrote on last edited by
                          #23

                          I am not able to Reply back to you message.

                          1 Reply Last reply
                          1
                          • nebulonN
                            nebulonN
                            nebulon
                            Staff
                            wrote on last edited by
                            #24

                            hm strange. Well then send a mail to support@cloudron.io with the required env var settings

                            1 Reply Last reply
                            0
                            • shivamkb17S shivamkb17

                              HI @nebulon , Please Test from your end, Is this facebook app integration is working or not, Many people is facing this similar issue.

                              mhgcicM
                              mhgcicM
                              mhgcic
                              wrote on last edited by mhgcic
                              #25

                              @shivamkb17 said in Chatwoot - authenticating with facebook:

                              HI @nebulon , Please Test from your end, Is this facebook app integration is working or not, Many people is facing this similar issue.

                              Sorry to but in, but....

                              Facebook Developer allows you to create test accounts that you can send Cloudron the information I.E logging email address and password generated in Facebook Developer for them to test without them having to create or giving their Facebook profile out.

                              Ref: https://developers.facebook.com/docs/development/build-and-test/test-users/

                              Mersey Hub Group CIC
                              Non-profit Charitable Organisation
                              https://www.mhgcic.org.uk

                              1 Reply Last reply
                              1
                              • nebulonN
                                nebulonN
                                nebulon
                                Staff
                                wrote on last edited by
                                #26

                                Apparently there was a typo or missing quotes in the env.sh maybe @shivamkb17 could share those details for others.

                                1 Reply Last reply
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                                • nebulonN nebulon marked this topic as a question on
                                • nebulonN nebulon has marked this topic as solved on

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