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Cloudron Forum

Apps | Demo | Docs | Install

Custom app- App installation error: Installation failed: (HTTP code 500) server error - unable to find user www

Scheduled Pinned Locked Moved Solved App Packaging & Development
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  • jordanurbsJ Offline
    jordanurbsJ Offline
    jordanurbs
    wrote on last edited by
    #1
    App installation error: Installation failed: (HTTP code 500) server error - unable to find user www: no matching entries in passwd file
    

    Any idea why this is happening?

    murgeroM girishG 2 Replies Last reply
    0
  • murgeroM Offline
    murgeroM Offline
    murgero App Dev
    replied to jordanurbs on last edited by
    #2

    @jordanurbs said in Custom app- App installation error: Installation failed: (HTTP code 500) server error - unable to find user www:

    unable to find user www

    If I had to take a guess.. The app you are making requires there to be a www user.

    --
    https://urgero.org
    ~ Professional Nerd. Freelance Programmer. ~
    Matrix: @murgero:urgero.org

    fbartelsF 1 Reply Last reply
    1
  • fbartelsF Offline
    fbartelsF Offline
    fbartels App Dev
    replied to murgero on last edited by
    #3

    @murgero or you’re using a base image other than the Cloudron one and therefore some internal scripting fails (because the user it expects does not exist).

    murgeroM 1 Reply Last reply
    2
  • girishG Offline
    girishG Offline
    girish Staff
    replied to jordanurbs on last edited by
    #4

    @jordanurbs need more info to help. What did you install? And how? Link to custom app's dockerfile etc

    BrutalBirdieB 1 Reply Last reply
    0
  • BrutalBirdieB Offline
    BrutalBirdieB Offline
    BrutalBirdie Staff
    replied to girish on last edited by
    #5

    Yep Yep, need more info.

    But here is the is:

    You installed a custom app that is trying to use the www user in the Docker Container.
    That user does not exists.

    But please, provide more details.
    Step by step with the resources.

    Like my work? Consider donating a drink drink. Cheers!

    1 Reply Last reply
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  • murgeroM Offline
    murgeroM Offline
    murgero App Dev
    replied to fbartels on last edited by
    #6

    @fbartels Yes, could be that too - I was just going off the limited information provided. 🙂

    --
    https://urgero.org
    ~ Professional Nerd. Freelance Programmer. ~
    Matrix: @murgero:urgero.org

    fbartelsF 1 Reply Last reply
    0
  • fbartelsF Offline
    fbartelsF Offline
    fbartels App Dev
    replied to murgero on last edited by
    #7

    @murgero yes, and sorry for accidentally mentioning you instead of op 😅

    1 Reply Last reply
    1
  • jordanurbsJ Offline
    jordanurbsJ Offline
    jordanurbs
    wrote on last edited by jordanurbs
    #8

    OK thanks everyone! So we removed the 'www' user and made some progress. Now getting this error:

    App is being installed.
    
     => Cleaning up old install 
     => Downloading image ........
     => Waiting for DNS propagation 
     => Configuring reverse proxy ....
     => Wait for health check ...........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
    
    App installation error: connect ENETUNREACH 104.21.58.253:443
    

    That is not the IP of the cloudron server, and my dev says his IP is dynamic but he doesn't think its his either.

    nebulonN 1 Reply Last reply
    0
  • girishG girish moved this topic from Support on
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    replied to jordanurbs on last edited by
    #9

    @jordanurbs the ENETUNREACH error is something else here, the cli would wait for the health check endlessly.

    So for the app itself, make sure to set healthCheckPath in the manifest and also make sure the app responds with an OK http code (some 200 http status code)

    1 Reply Last reply
    1
  • jordanurbsJ Offline
    jordanurbsJ Offline
    jordanurbs
    wrote on last edited by
    #10

    Sorry for the late reply but the developer finally figured it out. It was his first time working with Cloudron.

    Thanks again for all the support.

    nebulonN 1 Reply Last reply
    1
  • nebulonN nebulon marked this topic as a question on
  • nebulonN nebulon has marked this topic as solved on
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    replied to jordanurbs on last edited by
    #11

    @jordanurbs was there any specific solution worth sharing?

    jordanurbsJ 1 Reply Last reply
    0
  • jordanurbsJ Offline
    jordanurbsJ Offline
    jordanurbs
    replied to nebulon on last edited by
    #12

    @nebulon I wasn't told exactly but believe it had something to do with removing the www user

    1 Reply Last reply
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