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  3. Custom app- App installation error: Installation failed: (HTTP code 500) server error - unable to find user www

Custom app- App installation error: Installation failed: (HTTP code 500) server error - unable to find user www

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  • jordanurbsJ Offline
    jordanurbsJ Offline
    jordanurbs
    wrote on last edited by
    #1
    App installation error: Installation failed: (HTTP code 500) server error - unable to find user www: no matching entries in passwd file
    

    Any idea why this is happening?

    murgeroM girishG 2 Replies Last reply
    0
    • jordanurbsJ jordanurbs
      App installation error: Installation failed: (HTTP code 500) server error - unable to find user www: no matching entries in passwd file
      

      Any idea why this is happening?

      murgeroM Offline
      murgeroM Offline
      murgero
      App Dev
      wrote on last edited by
      #2

      @jordanurbs said in Custom app- App installation error: Installation failed: (HTTP code 500) server error - unable to find user www:

      unable to find user www

      If I had to take a guess.. The app you are making requires there to be a www user.

      --
      https://urgero.org
      ~ Professional Nerd. Freelance Programmer. ~

      fbartelsF 1 Reply Last reply
      1
      • murgeroM murgero

        @jordanurbs said in Custom app- App installation error: Installation failed: (HTTP code 500) server error - unable to find user www:

        unable to find user www

        If I had to take a guess.. The app you are making requires there to be a www user.

        fbartelsF Offline
        fbartelsF Offline
        fbartels
        App Dev
        wrote on last edited by
        #3

        @murgero or you’re using a base image other than the Cloudron one and therefore some internal scripting fails (because the user it expects does not exist).

        murgeroM 1 Reply Last reply
        2
        • jordanurbsJ jordanurbs
          App installation error: Installation failed: (HTTP code 500) server error - unable to find user www: no matching entries in passwd file
          

          Any idea why this is happening?

          girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #4

          @jordanurbs need more info to help. What did you install? And how? Link to custom app's dockerfile etc

          BrutalBirdieB 1 Reply Last reply
          0
          • girishG girish

            @jordanurbs need more info to help. What did you install? And how? Link to custom app's dockerfile etc

            BrutalBirdieB Offline
            BrutalBirdieB Offline
            BrutalBirdie
            Partner
            wrote on last edited by
            #5

            Yep Yep, need more info.

            But here is the is:

            You installed a custom app that is trying to use the www user in the Docker Container.
            That user does not exists.

            But please, provide more details.
            Step by step with the resources.

            Like my work? Consider donating a drink. Cheers!

            1 Reply Last reply
            0
            • fbartelsF fbartels

              @murgero or you’re using a base image other than the Cloudron one and therefore some internal scripting fails (because the user it expects does not exist).

              murgeroM Offline
              murgeroM Offline
              murgero
              App Dev
              wrote on last edited by
              #6

              @fbartels Yes, could be that too - I was just going off the limited information provided. 🙂

              --
              https://urgero.org
              ~ Professional Nerd. Freelance Programmer. ~

              fbartelsF 1 Reply Last reply
              0
              • murgeroM murgero

                @fbartels Yes, could be that too - I was just going off the limited information provided. 🙂

                fbartelsF Offline
                fbartelsF Offline
                fbartels
                App Dev
                wrote on last edited by
                #7

                @murgero yes, and sorry for accidentally mentioning you instead of op 😅

                1 Reply Last reply
                1
                • jordanurbsJ Offline
                  jordanurbsJ Offline
                  jordanurbs
                  wrote on last edited by jordanurbs
                  #8

                  OK thanks everyone! So we removed the 'www' user and made some progress. Now getting this error:

                  App is being installed.
                  
                   => Cleaning up old install 
                   => Downloading image ........
                   => Waiting for DNS propagation 
                   => Configuring reverse proxy ....
                   => Wait for health check ...........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
                  
                  App installation error: connect ENETUNREACH 104.21.58.253:443
                  

                  That is not the IP of the cloudron server, and my dev says his IP is dynamic but he doesn't think its his either.

                  nebulonN 1 Reply Last reply
                  0
                  • girishG girish moved this topic from Support on
                  • jordanurbsJ jordanurbs

                    OK thanks everyone! So we removed the 'www' user and made some progress. Now getting this error:

                    App is being installed.
                    
                     => Cleaning up old install 
                     => Downloading image ........
                     => Waiting for DNS propagation 
                     => Configuring reverse proxy ....
                     => Wait for health check ...........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
                    
                    App installation error: connect ENETUNREACH 104.21.58.253:443
                    

                    That is not the IP of the cloudron server, and my dev says his IP is dynamic but he doesn't think its his either.

                    nebulonN Offline
                    nebulonN Offline
                    nebulon
                    Staff
                    wrote on last edited by
                    #9

                    @jordanurbs the ENETUNREACH error is something else here, the cli would wait for the health check endlessly.

                    So for the app itself, make sure to set healthCheckPath in the manifest and also make sure the app responds with an OK http code (some 200 http status code)

                    1 Reply Last reply
                    1
                    • jordanurbsJ Offline
                      jordanurbsJ Offline
                      jordanurbs
                      wrote on last edited by
                      #10

                      Sorry for the late reply but the developer finally figured it out. It was his first time working with Cloudron.

                      Thanks again for all the support.

                      nebulonN 1 Reply Last reply
                      1
                      • nebulonN nebulon marked this topic as a question on
                      • nebulonN nebulon has marked this topic as solved on
                      • jordanurbsJ jordanurbs

                        Sorry for the late reply but the developer finally figured it out. It was his first time working with Cloudron.

                        Thanks again for all the support.

                        nebulonN Offline
                        nebulonN Offline
                        nebulon
                        Staff
                        wrote on last edited by
                        #11

                        @jordanurbs was there any specific solution worth sharing?

                        jordanurbsJ 1 Reply Last reply
                        0
                        • nebulonN nebulon

                          @jordanurbs was there any specific solution worth sharing?

                          jordanurbsJ Offline
                          jordanurbsJ Offline
                          jordanurbs
                          wrote on last edited by
                          #12

                          @nebulon I wasn't told exactly but believe it had something to do with removing the www user

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