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@girish thank you dear sir. yes, its strange ^^ crossing fingers that you find out something when you have the chance.
@squareclouds I tried the site on Mac Ventura with Firefox, Chrome and Safari. It all loads fine.
Also loads fine on an iphone with safari/chrome . So, I am yet to see this fail anywhere.
Did you get reports from all iphone/mac users that the site does not load?
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@squareclouds I tried the site on Mac Ventura with Firefox, Chrome and Safari. It all loads fine.
Also loads fine on an iphone with safari/chrome . So, I am yet to see this fail anywhere.
Did you get reports from all iphone/mac users that the site does not load?
@girish you can play the embed? because it loads, yes, but the playing is the problem. it does not autoplay nor you can play it by clicking it, it has no interaction
we are still not live, so we are only a few people, but yes, its not only on my macs and iphones (i have an old iphone and old mac as well, so me alone have tested on 4 devices and then the lead designer as well).
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@girish you can play the embed? because it loads, yes, but the playing is the problem. it does not autoplay nor you can play it by clicking it, it has no interaction
we are still not live, so we are only a few people, but yes, its not only on my macs and iphones (i have an old iphone and old mac as well, so me alone have tested on 4 devices and then the lead designer as well).
@squareclouds I can confirm this on latest iOS. Sitting in a train and can not further investigate.
The play button is rendered but is not clickable while the buttons on the right all link to TikTok (as they should)
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@squareclouds I can confirm this on latest iOS. Sitting in a train and can not further investigate.
The play button is rendered but is not clickable while the buttons on the right all link to TikTok (as they should)
@jaschaezra thanks for testing.
@squareclouds ok, we can reproduce this too . Looks like a Safari specific issue. Mac/Firefox and Mac/Chrome plays fine (can you confirm this?)
In https://www.buzzfeed.com/buzzfeedstaff/how-to-get-tiktoks-to-play and https://florisdeleeuwnl.zendesk.com/hc/en-us/articles/360013564340-Embedded-video-not-working-in-Safari , they suggest unchecking "Prevent Cross-Site Tracking" but atleast here that doesn't help.
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@girish you can play the embed? because it loads, yes, but the playing is the problem. it does not autoplay nor you can play it by clicking it, it has no interaction
we are still not live, so we are only a few people, but yes, its not only on my macs and iphones (i have an old iphone and old mac as well, so me alone have tested on 4 devices and then the lead designer as well).
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@jaschaezra thanks for testing.
@squareclouds ok, we can reproduce this too . Looks like a Safari specific issue. Mac/Firefox and Mac/Chrome plays fine (can you confirm this?)
In https://www.buzzfeed.com/buzzfeedstaff/how-to-get-tiktoks-to-play and https://florisdeleeuwnl.zendesk.com/hc/en-us/articles/360013564340-Embedded-video-not-working-in-Safari , they suggest unchecking "Prevent Cross-Site Tracking" but atleast here that doesn't help.
@girish yes, I confirm that on mac only safari has this issue, on iOS it is all browsers (maybe because they have to go through the app store?)
hmm, sure, technically I shouldn't share it but since it is for its own sake:
again, I think we were close already with the CORS, because tiktok tries to reach to the website from the iframe. is there a way that I can explicitly allow it to see what happens?
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@girish yes, I confirm that on mac only safari has this issue, on iOS it is all browsers (maybe because they have to go through the app store?)
hmm, sure, technically I shouldn't share it but since it is for its own sake:
again, I think we were close already with the CORS, because tiktok tries to reach to the website from the iframe. is there a way that I can explicitly allow it to see what happens?
@squareclouds I removed that link, why cause concerns. You can send us the link to support@cloudron.io . As for CORS, I have already tested this part. It's not CORS related. Something to do with content blocking in safari or maybe some other configuration on nginx.
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AFAIK autoplay is stopped on all browsers by default nowadays - probably because it is annoying as hell.
OptimizePress has a good approach to this:
- https://www.optimizepress.com/
- https://docs.optimizepress.com/article/2759-video-autoplay-not-working/
- https://developer.mozilla.org/en-US/docs/Web/Media/Autoplay_guide
TikTok is also going to get blocked my anyone using any adblockers or tracking blocking settings in their browsers. For that you'll need an adblock banner, too:
Ad unblock banners are also annoying, but if you have no choice but to use TikTok (which morally I wouldn't touch it, but maybe you have to just get the job done, pay billz, and move on from this client)
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AFAIK autoplay is stopped on all browsers by default nowadays - probably because it is annoying as hell.
OptimizePress has a good approach to this:
- https://www.optimizepress.com/
- https://docs.optimizepress.com/article/2759-video-autoplay-not-working/
- https://developer.mozilla.org/en-US/docs/Web/Media/Autoplay_guide
TikTok is also going to get blocked my anyone using any adblockers or tracking blocking settings in their browsers. For that you'll need an adblock banner, too:
Ad unblock banners are also annoying, but if you have no choice but to use TikTok (which morally I wouldn't touch it, but maybe you have to just get the job done, pay billz, and move on from this client)
@marcusquinn thank you, its noted. firstly it would be more important to get make it behave like on all other browsers and servers. if the user decides to block by their own will is another story
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@marcusquinn thank you, its noted. firstly it would be more important to get make it behave like on all other browsers and servers. if the user decides to block by their own will is another story
@squareclouds Can you download the video and just embed a .mp4 file?
I don't know what advantage TikTok embeds would have, would seem like more downsides to me, both in your cost of trying to make it work, and user privacy.
Don't know if YouTube is any better, but that might give you a way to compare if you think this is a Cloudron setup issue, or just an issue with the way browsers work with what you're trying to do.
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@squareclouds I removed that link, why cause concerns. You can send us the link to support@cloudron.io . As for CORS, I have already tested this part. It's not CORS related. Something to do with content blocking in safari or maybe some other configuration on nginx.
@girish I sent you the email yesterday, thank you for looking into this!
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@squareclouds Can you download the video and just embed a .mp4 file?
I don't know what advantage TikTok embeds would have, would seem like more downsides to me, both in your cost of trying to make it work, and user privacy.
Don't know if YouTube is any better, but that might give you a way to compare if you think this is a Cloudron setup issue, or just an issue with the way browsers work with what you're trying to do.
@marcusquinn not doable, I need the server to work with tiktok by its own. its not 1 video, any user can embed a tiktok, so potentially its hundreds. we also have spotify, youtube, vimeo, twitter, soundcloud and instagram embeds, all working fine. all simple things have already been tested and compared, thats why i am here. at some point I didnt know what to test anymore
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@marcusquinn not doable, I need the server to work with tiktok by its own. its not 1 video, any user can embed a tiktok, so potentially its hundreds. we also have spotify, youtube, vimeo, twitter, soundcloud and instagram embeds, all working fine. all simple things have already been tested and compared, thats why i am here. at some point I didnt know what to test anymore
@squareclouds said in Cloudron+LAMP: Tiktok Embed problems:
thats why i am here. at some point I didnt know what to test anymore
After the extensive amount of discussion in this thread, if you haven't solved it and you still want help from the community, maybe you should share the URL of the site running on Cloudron.
Forum posts get indexed by search engines, so probably share a temporary alias which gets removed later.
Also I think I read you don't have the non-Cloudron site running. If that's correct, may I suggest you get one running again for the point of comparison, and of course share its URL (or rather an alias if needed).
Otherwise people trying to help are just guessing.
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@marcusquinn thank you, its noted. firstly it would be more important to get make it behave like on all other browsers and servers. if the user decides to block by their own will is another story
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@squareclouds said in Cloudron+LAMP: Tiktok Embed problems:
thats why i am here. at some point I didnt know what to test anymore
After the extensive amount of discussion in this thread, if you haven't solved it and you still want help from the community, maybe you should share the URL of the site running on Cloudron.
Forum posts get indexed by search engines, so probably share a temporary alias which gets removed later.
Also I think I read you don't have the non-Cloudron site running. If that's correct, may I suggest you get one running again for the point of comparison, and of course share its URL (or rather an alias if needed).
Otherwise people trying to help are just guessing.
@timconsidine thats why @girish asked me already to send the link to the cloudron support email after i already posted it here and he removed it, since i said technically i am not allowed (signed non-disclosure agreement) to be showing it yet. so for now i will wait for his response and thank you all for your guesses.
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@squareclouds I replied now. But the site you sent me (which I think you said is hosted externally?) doesn't work either. It has the same errors. Sent you a screenshot.
@girish ah thank you, didnt see it while i was wirting. and sorry i misunderstood your request, i just sent you the other link.
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Alright, found the problem. By default, we set the
Referrer-Policyassame-origin(see also https://forum.cloudron.io/topic/4546/referrer-policy-header-is-overwritten) . On safari alone, having this header makes TikTok videos not play. Changing it tounsafe-urlmakes it work.@squareclouds An app can change this header. In the LAMP app, edit the
apache/app.conf. Add a lineHeader set Referrer-Policy "unsafe-url"and restart the app. That seems to make it work. Can you confirm?See also:
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Alright, found the problem. By default, we set the
Referrer-Policyassame-origin(see also https://forum.cloudron.io/topic/4546/referrer-policy-header-is-overwritten) . On safari alone, having this header makes TikTok videos not play. Changing it tounsafe-urlmakes it work.@squareclouds An app can change this header. In the LAMP app, edit the
apache/app.conf. Add a lineHeader set Referrer-Policy "unsafe-url"and restart the app. That seems to make it work. Can you confirm?See also:
@girish said in Cloudron+LAMP: Tiktok Embed problems:
Header set Referrer-Policy "unsafe-url"
thank you! i am trying it right now from the web terminal but it says app.conf is not writeable.
- i opened the app terminal
- went to app/code/apache
- opened the app.conf with nano
- made the change
- but i cannot save
do i have to stop the app and use ssh?
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