@mpeterson0418 so the issue was that mysql, docker, containerd were all corrupt. I am not sure what happened to the disk or the server. I restore mysql from a previous backup. container/docker (i.e /var/lib/docker and /var/lib/containerd) had to be deleted entirely and re-created .
Joseph Mascarenhas
Posts
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Cloudron dash is stuck in reconnecting loop -
Not being able to send invitation emails on a hosted Baserow@Othmanali02 are you able to send out mails normally from Cloudron ? Try sending a test mail - https://docs.cloudron.io/email/#send-test-email
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Cloudron dash is stuck in reconnecting loop@mpeterson0418 the app database is totally separate from cloudron's own database. But we have to see what is the state of the server to assess the situation.
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Cloudron dash is stuck in reconnecting loop@mpeterson0418 You should not see the setup screen. It's almost like the database is entirely gone. I recommend contacting us at support@cloudron.io , so we can check what has happened.
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Disconnected: No supported authentication methods available (server sent: publickey)@Dreamcatch22 said in Disconnected: No supported authentication methods available (server sent: publickey):
But here was the error I was getting from the unresponsive wordpress app:
Inactive - Error getting IP of redis-3e2e5aad-1513-4b65-bb24-5eaafc998daa service
Services -> Redis -> Restart . Then, try the repair. Think it should work after that.
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Cloudron dash is stuck in reconnecting loop@mpeterson0418
mysqladmin -u root -ppassword password password
is the command to reset back the root password topassword
(which is what Cloudron expects).Did you upgrade ubuntu or change some mysql password? There is no code on Cloudron side to change the mysql password afaik.
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Disconnected: No supported authentication methods available (server sent: publickey)@Dreamcatch22 said in Disconnected: No supported authentication methods available (server sent: publickey):
One of my wordpress apps has become unresponsive and throwing up an error.
can you post the logs of the app? that should give an idea why it's not responding.
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Disconnected: No supported authentication methods available (server sent: publickey)@Dreamcatch22 said in Disconnected: No supported authentication methods available (server sent: publickey):
But I can no longer SSH into my server using putty. I keep getting the error "Disconnected: No supported authentication methods available (server sent: publickey)"
Cloudron doesn't manage SSH key access. As @murgero said, this is the key that you put at installation time.
@girish Is there a ticketing system for support/help for cloudron users who are paying? Or is this forum the best way to ask for help?
The forum is the best place for the first line of support. If we cannot sort things out here or something is really urgent you can always mail support@cloudron.io . (email support has no special priority over getting answering on forum though...)
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Problem recieving emails when using AWS SES@Kinzi said in Problem recieving emails when using AWS SES:
The questions was: I thought I need that MX for the DMAR/DKIM to work?
No MX is not needed for DMARC or DKIM. They are separate concepts.
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Unable to register/ create first user on accountI think I could reproduce this . Sometimes, if you click login with OpenID it fails. But if you click again, it logs in.
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Unable to register/ create first user on account@Botch8891 Is your Cloudron dashboard reachable with valid certificates ? Without this, OIDC won't work.
You can quickly run
cloudron-support --troubleshoot
on the server and it will identify any obvious issues (like loopback networking not working). -
Problem recieving emails when using AWS SES@Kinzi said in Problem recieving emails when using AWS SES:
OH OK so I had an MX record with the SES address in addition to the cloudron one: feedback-smtp.eu-west-1.amazonses.com
Deleted it and it's working again.Right, you should not put the MX record of SES, only Cloudron. Otherwise, some emails will be delivered to SES and some to Cloudron.
Do I not need this for the DMARC/DKIM of SES to work though?
Yes, it's better to set up those records. Worst case, SES removes the DKIM header generated by Cloudron.
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Online/offline status indicator in the Mac App brokenhttps://forum.mattermost.com/ might be a better place to ask this
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Cert renewing failing@netrocket strange, that is exactly what that line fixes. We have applied that patch to many servers by hand and it should work. Maybe you can write to us at support@cloudron.io ?
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Cloudron dash is stuck in reconnecting loop@mpeterson0418 Can you run
cloudron-support --troubleshoot
on the server? That should give us a better idea. It looks like some networking issue. From what I can make out you are using Cloudflare. Have you tried disabling Cloudflare? Maybe cert renewal is failing? Did you change the API key of Cloudflare?Also enabled SSH for cloudron-support if anyone wants to connect and check things out
Please don't do this automatically unless contacted you are asked by the support staff.
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Cert renewing failingSee https://forum.cloudron.io/topic/11171/cert-renewing-failing/3 . You have to apply patch manually. However, I have to tell you that neither Cloudron 7.0.4 nor Ubuntu 16 are supported by now. These are very old software versions. I think Cloudron 7.04 was released almost 3 years ago.
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Unable to send email from Calibre@chetbaker ok, so you are using Fastmail directly inside Calibre? If it gives auth failed, unfortunately, I have no idea about where it can be wrong. Could be Calibre issue or Fastmail side.
As an aisde, the package has to be adjusted first to even support this across restarts. Without that, don't you lose your Fastmail configuration each time your restart the app? Currently, the app sort of requires you to use Cloudron SMTP .
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Unable to send email from Calibre@chetbaker does sending a test mail work ? https://docs.cloudron.io/email/#send-test-email
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Unable to send email from CalibreWorks for me Since the original report, we made a fix to the package to fix it. Is your app package up to date? Which version are you running?
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Backup to DigitalOcean Spaces LON1 region not configurable@latinhypercube ok, the trick is to use
https://lon1.digitaloceanspaces.com
as the Endpoint URL and not the one in the DigitalOcean UI (which gives the bucket name in the URL). After that it works.