Cloudron Forum

@girish Thank's

This was a bug in 7.4.0 and is now fixed in 7.4.1.

We updated node to v18 (from v16). There was a subtle but impact change hidden... In node 16, the requestTimeout was 0. This meant unlimited time. In node 18, the requestTImeout is now 5 mins. This meant that large restores were failing if the upload didn't finish within 5 mins.

@girish said in Update to version 7.3.6 failed:

systemctl kill cloudron-updater

This solved it ! Thank you !

@LoudLemur the only time I've ever had any issue with a Cloudron update the culprit was actually a bug in the linux kernel itself and not Cloudron's fault at all! It pretty much Just Works. That's why we all love it.

@girish said in Updating from v7.1.4:

@cpa We moved out of AWS a while ago. Looks like older version of Cloudron is caching the old release. To fix:

Delete the file /home/yellowtent/platformdata/update/updatechecker.json systemctl restart box Now , Settings -> Check for updates and then try to update

Facing the same issue here, and this resolved it for me.

And now I realized that my installation was multiple versions behind (like at least half-a-year behind), despite having weekly auto-update enabled. I'm afraid there could be more people like me who didn't check and didn't know it is stuck on 7.1.4.

@timconsidine said in Auto-update 7.3.4 - all apps down:

Phew, that was a scary platform update

Yes, 7.3 is pretty massive since it updates docker. So, it has to bring down everything and bring it up again.

@girish I didn't install anything, but I might have upgraded from 18 to 20 at some point as well as @Neluser did.

dpkg --configure -a resulted in dpkg: error: dpkg frontend lock is locked by another process, so I restarted the machine after all and updating worked fine.

Before that I killed the dpkg process and tried to run it, which resulted in that:

dpkg --configure -a Setting up grub-efi-amd64-signed (1.173.2~20.04.1+2.04-1ubuntu47.4) ... debconf: DbDriver "config": /var/cache/debconf/config.dat is locked by another process: Resource temporarily unavailable dpkg: error processing package grub-efi-amd64-signed (--configure): installed grub-efi-amd64-signed package post-installation script subprocess returned error exit status 1 dpkg: dependency problems prevent processing triggers for shim-signed: shim-signed depends on grub-efi-amd64-signed | grub-efi-arm64-signed; however: Package grub-efi-amd64-signed is not configured yet. Package grub-efi-arm64-signed is not installed. dpkg: error processing package shim-signed (--configure): dependency problems - leaving triggers unprocessed Errors were encountered while processing: grub-efi-amd64-signed shim-signed

Either way, solved not in the most elegant way, but solved 😄

@jdaviescoates said in How to cancel an update?:

@vladimir-d said in How to cancel an update?:

FTR, "Retry update task" and then "Restart App" have sorted the issue.

And then revert to previous backup?

@jdaviescoates It would be yes if there was a recent backup copy.

@eddowding said in Updating Cloudron to a stable version:

I was migrating servers when I noticed that I'm on 7.2.5, but the latest is 7.3.2.

When moving to the new server, you can install it as ./cloudron-setup --version 7.2.5 . 7.3 was out last week, just ironing out some regressions. We expect to start rolling it out next week.

Also, the reason for nextcloud update is that it has some slightly tricky optimization to change ownership of files carefully. It also changes the default data directory of newer nextcloud installations.

@robi said in Best way to update from Ubuntu 18.04 to 20.04?:

one can use the -y option for apt to 'assume yes' to all prompts.

this doesn't work with do-release-upgrade for whatever reason.

@jdaviescoates Oh, it was made available to all only yesterday. So, probably takes a couple more days to actually auto-update.

As a hack, change the update schedule for every hour 😄

Related note: would be nice if we could display "the app is xx updates behind". We don't have an appstore API for this though.

@JOduMonT it is only a daemon, but sometimes containers are recreated, images are managed and so forth which may use up a lot of server resources temporarily, especially if disk I/O is slow.

To give some reference here, we are talking about the code section from https://git.cloudron.io/cloudron/box/-/blob/master/src/apptask.js#L318 to https://git.cloudron.io/cloudron/box/-/blob/master/src/apptask.js#L340 so something is slow on your system in that area. Not sure how much tinkering you want to do for debugging, but you could stray in some console.log()s there to narrow down the issue. I can also help here, if you enable remote SSH support and send us a mail with your dashboard domain to support@cloudron.io

This happened to me to, and I had to do a full reboot to get the apps back up.

@Gary-Host Thanks. So to be clearer here about the update logs.

First, tail the log file /home/yellowtent/platformdata/logs/box.log Now, start the update in the UI You will see something like this in the logs: 2022-03-17T05:30:00.012Z box:tasks startTask - starting task 3970 with options {}. logs at /home/yellowtent/platformdata/logs/tasks/3970.log 2022-03-17T05:30:00.012Z box:shell startTask spawn: /usr/bin/sudo -S -E /home/yellowtent/box/src/scripts/starttask.sh 3970 /home/yellowtent/platformdata/logs/tasks/3970.log 0 400 Now, you can check the log file as listed above at /home/yellowtent/platformdata/logs/tasks/3970.log

That should give us info on why it's not updating.

@humptydumpty said in Backup Failed:
This is most likely to do with postgresql not having enough memory. Please go to Services and bump up the postgres memory.

@scooke I am now having an issue with my Onlyoffice app

Not responding
Fails to update
Logs show this every few minutes

Oct 21 17:30:59 => Initialize database Oct 21 17:30:59 psql: error: connection to server at "postgresql" (fd00:c107:d509::80), port 5432 failed: Connection refused Oct 21 17:30:59 Is the server running on that host and accepting TCP/IP connections? Oct 21 17:30:59 connection to server at "postgresql" (172.18.0.34), port 5432 failed: Connection refused Oct 21 17:30:59 Is the server running on that host and accepting TCP/IP connections?

Any thoughts ?

EDIT : I checked Services and saw Redis for this app had stopped. Restarted w/o problem.
But postgresql is shown in orange status and is trying to restart constantly.
Those logs show :

Oct 21 17:38:05 Debug mode. Sleeping Oct 21 17:38:20 Detected existing installation Oct 21 17:38:20 Resetting root password Oct 21 17:39:21 Detected existing installation Oct 21 17:39:21 Resetting root password Oct 21 17:40:23 Detected existing installation Oct 21 17:40:23 Resetting root password

EDIT(2) : rebooted box, postgresql restarted, seems to have cleared the issue.

To close the thread here, the issue was simply that update to 7.5 was failing because @squareclouds 's cloudron is still on ubuntu 18 . One must upgade to Ubuntu 20 first before updating to 7.5.

@girish Seemed like maybe Ubuntu was finishing some updates on boot which was blocking ssh from starting. I was pinging on 80 and 443 ports but ssh wasn't responding on 22 or 202 for a while.