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  3. PTR settings incorrect after switching VPS provider

PTR settings incorrect after switching VPS provider

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  • christiaanC Offline
    christiaanC Offline
    christiaan
    wrote on last edited by girish
    #1

    I switched hosting of my VPS from DigitalOcean to Google and now my PTR record is incorrect. Any tips on how to correct this?

    Screenshot 2020-09-25 at 09.59.10.png

    mehdiM imc67I 2 Replies Last reply
    0
    • christiaanC christiaan

      I switched hosting of my VPS from DigitalOcean to Google and now my PTR record is incorrect. Any tips on how to correct this?

      Screenshot 2020-09-25 at 09.59.10.png

      mehdiM Offline
      mehdiM Offline
      mehdi
      App Dev
      wrote on last edited by
      #2

      @christiaan The PTR record is also called the "reverse-DNS". It is set by your hosting provider. Most of them have an option in their admin interface to set it manually to whatever you want. Some don't. You should go look into the admin interface there !

      1 Reply Last reply
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      • christiaanC christiaan

        I switched hosting of my VPS from DigitalOcean to Google and now my PTR record is incorrect. Any tips on how to correct this?

        Screenshot 2020-09-25 at 09.59.10.png

        imc67I Offline
        imc67I Offline
        imc67
        translator
        wrote on last edited by
        #3

        @christiaan you see a grey circle with a question mark click it and the information is there.

        1 Reply Last reply
        0
        • nebulonN Offline
          nebulonN Offline
          nebulon
          Staff
          wrote on last edited by
          #4

          Actually we do not have docs about how to do this with Google VPS provider. @christiaan if you figure that out, maybe you could make some screenshots and let us know how to do that in Google and we will add it to the docs.

          1 Reply Last reply
          1
          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #5

            On GCE, you cannot send email directly from the server. They block outbound port 25. See https://cloud.google.com/compute/docs/tutorials/sending-mail/ . This means you have to set a mail relay for the server to send email. When you set an email relay, the PTR setup is not required.

            So, the correct fix for your problem is to setup a relay and ignore the PTR warning for now.

            christiaanC 1 Reply Last reply
            1
            • girishG girish

              On GCE, you cannot send email directly from the server. They block outbound port 25. See https://cloud.google.com/compute/docs/tutorials/sending-mail/ . This means you have to set a mail relay for the server to send email. When you set an email relay, the PTR setup is not required.

              So, the correct fix for your problem is to setup a relay and ignore the PTR warning for now.

              christiaanC Offline
              christiaanC Offline
              christiaan
              wrote on last edited by christiaan
              #6

              @girish thanks guys. All I currently have is a simple HTML website and Nextcloud running for calendars and contacts, so I probably don't even need to the server to send email, right? In which case I just ignore the PTR warning.

              girishG 1 Reply Last reply
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              • christiaanC christiaan

                @girish thanks guys. All I currently have is a simple HTML website and Nextcloud running for calendars and contacts, so I probably don't even need to the server to send email, right? In which case I just ignore the PTR warning.

                girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #7

                @christiaan For nextcloud, the calendar app does send your reminders by email for events (there are some options when you create an event). But if you don't care about that, you can ignore the PTR warning.

                christiaanC 1 Reply Last reply
                1
                • girishG girish

                  @christiaan For nextcloud, the calendar app does send your reminders by email for events (there are some options when you create an event). But if you don't care about that, you can ignore the PTR warning.

                  christiaanC Offline
                  christiaanC Offline
                  christiaan
                  wrote on last edited by
                  #8

                  @girish I've realised I do care about this. I've since changed to Linode and have the same problem. Does the same solution apply as GCE? Set up a relay?

                  scookeS girishG 2 Replies Last reply
                  0
                  • christiaanC christiaan

                    @girish I've realised I do care about this. I've since changed to Linode and have the same problem. Does the same solution apply as GCE? Set up a relay?

                    scookeS Offline
                    scookeS Offline
                    scooke
                    wrote on last edited by scooke
                    #9

                    @christiaan Linode blocks port 25 too? I hate to say this, but if you really want this, you'll have to switch to a VPS that allows it.

                    A life lived in fear is a life half-lived

                    ? 1 Reply Last reply
                    1
                    • scookeS scooke

                      @christiaan Linode blocks port 25 too? I hate to say this, but if you really want this, you'll have to switch to a VPS that allows it.

                      ? Offline
                      ? Offline
                      A Former User
                      wrote on last edited by A Former User
                      #10

                      @scooke said in PTR settings incorrect after switching VPS provider:

                      ...you'll have to switch to VPS that allows it.

                      such as Time4VPS
                      https://www.time4vps.com/linux-vps/

                      scookeS 1 Reply Last reply
                      1
                      • ? A Former User

                        @scooke said in PTR settings incorrect after switching VPS provider:

                        ...you'll have to switch to VPS that allows it.

                        such as Time4VPS
                        https://www.time4vps.com/linux-vps/

                        scookeS Offline
                        scookeS Offline
                        scooke
                        wrote on last edited by
                        #11

                        @hillside502 This might be as good a time as any to open a thread sharing which hosts we all use.

                        A life lived in fear is a life half-lived

                        1 Reply Last reply
                        2
                        • christiaanC christiaan

                          @girish I've realised I do care about this. I've since changed to Linode and have the same problem. Does the same solution apply as GCE? Set up a relay?

                          girishG Offline
                          girishG Offline
                          girish
                          Staff
                          wrote on last edited by girish
                          #12

                          @christiaan On linode, if you are a new account, you can usually open a support ticket and explain your use case of email hosting to them and they usually unblock port 25.

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