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  2. Chatwoot
  3. Chatwoot - authenticating with facebook

Chatwoot - authenticating with facebook

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    • mdreiraM Offline
      mdreiraM Offline
      mdreira
      translator
      wrote on last edited by
      #1

      Hi guys!

      When I start to configure facebook messenger as an inbox in chatwoot, I get the message:

      Authenticating with facebook... https://prnt.sc/VnCqoa9H53RM

      But it never manages to connect with facebook.

      Thank you

      jdaviescoatesJ murgeroM 2 Replies Last reply
      0
      • mdreiraM mdreira

        Hi guys!

        When I start to configure facebook messenger as an inbox in chatwoot, I get the message:

        Authenticating with facebook... https://prnt.sc/VnCqoa9H53RM

        But it never manages to connect with facebook.

        Thank you

        jdaviescoatesJ Offline
        jdaviescoatesJ Offline
        jdaviescoates
        wrote on last edited by
        #2

        @mdreira have you already tried turning off browser plugins and/ or tring in a private/ incognito tab?

        I use Cloudron with Gandi & Hetzner

        mdreiraM 1 Reply Last reply
        0
        • jdaviescoatesJ jdaviescoates

          @mdreira have you already tried turning off browser plugins and/ or tring in a private/ incognito tab?

          mdreiraM Offline
          mdreiraM Offline
          mdreira
          translator
          wrote on last edited by
          #3

          @jdaviescoates yes.

          1 Reply Last reply
          0
          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #4

            are there any errors in the app logs or failing requests in your browser?

            subvenS 1 Reply Last reply
            0
            • nebulonN nebulon

              are there any errors in the app logs or failing requests in your browser?

              subvenS Offline
              subvenS Offline
              subven
              wrote on last edited by
              #5

              Nothing related to CSP headers either mmh?

              Check the logs and post the output while runnig the request.

              1 Reply Last reply
              0
              • mdreiraM mdreira

                Hi guys!

                When I start to configure facebook messenger as an inbox in chatwoot, I get the message:

                Authenticating with facebook... https://prnt.sc/VnCqoa9H53RM

                But it never manages to connect with facebook.

                Thank you

                murgeroM Offline
                murgeroM Offline
                murgero
                App Dev
                wrote on last edited by
                #6

                @mdreira Did you setup the Facebook developer app for your domain? You gotta do that first.

                https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup

                --
                https://urgero.org
                ~ Professional Nerd. Freelance Programmer. ~

                mdreiraM 1 Reply Last reply
                1
                • murgeroM murgero

                  @mdreira Did you setup the Facebook developer app for your domain? You gotta do that first.

                  https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup

                  mdreiraM Offline
                  mdreiraM Offline
                  mdreira
                  translator
                  wrote on last edited by
                  #7

                  @murgero No I didnยดt

                  Ok, tomorrow I'll try to.

                  Thank you!

                  1 Reply Last reply
                  1
                  • mdreiraM Offline
                    mdreiraM Offline
                    mdreira
                    translator
                    wrote on last edited by mdreira
                    #8

                    Hi!

                    I've already done it.

                    I have created an app on Facebook and I have put the 3 environment variables in the "env" folder (I don't know if I have to put the access token as well).

                    After restarting the chatwoot app in cloudron, I try again to create the inbox with FB Messenger.

                    This is what happens: https://share.getcloudapp.com/bLu5192B

                    A connection window opens and stays there. I don't know what I did wrong, it's a bit hard to get this up and running.

                    I don't see any errors in the application logs.

                    The Facebook app may need to be approved by them. I'm not sure if it's active.

                    murgeroM 1 Reply Last reply
                    0
                    • girishG girish moved this topic from Support on
                    • mdreiraM mdreira

                      Hi!

                      I've already done it.

                      I have created an app on Facebook and I have put the 3 environment variables in the "env" folder (I don't know if I have to put the access token as well).

                      After restarting the chatwoot app in cloudron, I try again to create the inbox with FB Messenger.

                      This is what happens: https://share.getcloudapp.com/bLu5192B

                      A connection window opens and stays there. I don't know what I did wrong, it's a bit hard to get this up and running.

                      I don't see any errors in the application logs.

                      The Facebook app may need to be approved by them. I'm not sure if it's active.

                      murgeroM Offline
                      murgeroM Offline
                      murgero
                      App Dev
                      wrote on last edited by
                      #9

                      @mdreira Access token is probably required, I don't use the app so I'm not 100% sure, but there are 3 variables to change (which by your posted you changed.)

                      Can you disable ad-blocker and try?

                      --
                      https://urgero.org
                      ~ Professional Nerd. Freelance Programmer. ~

                      mdreiraM 1 Reply Last reply
                      0
                      • murgeroM murgero

                        @mdreira Access token is probably required, I don't use the app so I'm not 100% sure, but there are 3 variables to change (which by your posted you changed.)

                        Can you disable ad-blocker and try?

                        mdreiraM Offline
                        mdreiraM Offline
                        mdreira
                        translator
                        wrote on last edited by mdreira
                        #10

                        @murgero I use the Brave browser and have adblockers disabled for all our domains.

                        Just in case, I've also put this inside the "env" folder:
                        FB_ACCESS_TOKEN={token here}

                        But it's not working either.

                        Does the Fb app have to be accepted by them?

                        jdaviescoatesJ murgeroM 2 Replies Last reply
                        0
                        • mdreiraM mdreira

                          @murgero I use the Brave browser and have adblockers disabled for all our domains.

                          Just in case, I've also put this inside the "env" folder:
                          FB_ACCESS_TOKEN={token here}

                          But it's not working either.

                          Does the Fb app have to be accepted by them?

                          jdaviescoatesJ Offline
                          jdaviescoatesJ Offline
                          jdaviescoates
                          wrote on last edited by
                          #11

                          @mdreira said in Chatwoot - authenticating with facebook:

                          Does the Fb app have to be accepted by them?

                          Probably.

                          I tried to get access to Twitter API to test it with Chatwoot and they wouldn't give it to me which was very frustrating. Wouldn't tell me why, either (but I think I may try again quote EU law that requires them to be clear - something I learned from the guy who makes the awesome FairEmail and his woes with Google Play Store)

                          I use Cloudron with Gandi & Hetzner

                          1 Reply Last reply
                          1
                          • mdreiraM mdreira

                            @murgero I use the Brave browser and have adblockers disabled for all our domains.

                            Just in case, I've also put this inside the "env" folder:
                            FB_ACCESS_TOKEN={token here}

                            But it's not working either.

                            Does the Fb app have to be accepted by them?

                            murgeroM Offline
                            murgeroM Offline
                            murgero
                            App Dev
                            wrote on last edited by
                            #12

                            @mdreira Did you configure the facebook developer app to accept your domain? This is required to access the API

                            --
                            https://urgero.org
                            ~ Professional Nerd. Freelance Programmer. ~

                            mdreiraM 1 Reply Last reply
                            1
                            • murgeroM murgero

                              @mdreira Did you configure the facebook developer app to accept your domain? This is required to access the API

                              mdreiraM Offline
                              mdreiraM Offline
                              mdreira
                              translator
                              wrote on last edited by
                              #13

                              @murgero Are you referring to the app basic configuration where it asks for the domain of the app? If so, then yes.

                              1 Reply Last reply
                              0
                              • mdreiraM Offline
                                mdreiraM Offline
                                mdreira
                                translator
                                wrote on last edited by
                                #14

                                Has anyone successfully set up fb messenger on chatwoot?

                                On the other hand, I have managed to configure telegram. I put the telegram bot in different groups but I don't receive the conversation in Chatwoot. I'm going to have to look deeper how to use the telegram bot with Chatwoot ๐Ÿ™„

                                girishG 1 Reply Last reply
                                0
                                • mdreiraM mdreira

                                  Has anyone successfully set up fb messenger on chatwoot?

                                  On the other hand, I have managed to configure telegram. I put the telegram bot in different groups but I don't receive the conversation in Chatwoot. I'm going to have to look deeper how to use the telegram bot with Chatwoot ๐Ÿ™„

                                  girishG Offline
                                  girishG Offline
                                  girish
                                  Staff
                                  wrote on last edited by
                                  #15

                                  @mdreira Don't know about facebook, but we did manage to configure telegram with chatwoot just the other day.

                                  I remember that first time we set it up things didn't work. Then we re-setup the channel in botfather and it started working. You can also check the chatwoot logs which shows some activity. There is also a telegram bot command which shows that chatwoot has "registered" as a web hook. @nebulon probably remembers the command.

                                  1 Reply Last reply
                                  2
                                  • shivamkb17S Offline
                                    shivamkb17S Offline
                                    shivamkb17
                                    wrote on last edited by
                                    #16

                                    Hi, I have the same issue with Facebook app setup on cloudron instance, but on direct installation and docker is working perfectly.

                                    I don't understood why this issue in cloudron instance.

                                    1 Reply Last reply
                                    0
                                    • shivamkb17S Offline
                                      shivamkb17S Offline
                                      shivamkb17
                                      wrote on last edited by
                                      #17

                                      In firefox, new pop-up is opening, but no use, It's only blank page.
                                      https://ibb.co/g7SKWFW

                                      1 Reply Last reply
                                      0
                                      • shivamkb17S Offline
                                        shivamkb17S Offline
                                        shivamkb17
                                        wrote on last edited by
                                        #18

                                        HI @nebulon , Please Test from your end, Is this facebook app integration is working or not, Many people is facing this similar issue.

                                        mhgcicM 1 Reply Last reply
                                        0
                                        • nebulonN Offline
                                          nebulonN Offline
                                          nebulon
                                          Staff
                                          wrote on last edited by
                                          #19

                                          I do not have any facebook account to test this with. For telegram I also just follwed https://www.chatwoot.com/docs/product/channels/telegram/ and that worked.

                                          1 Reply Last reply
                                          0
                                          • shivamkb17S Offline
                                            shivamkb17S Offline
                                            shivamkb17
                                            wrote on last edited by shivamkb17
                                            #20

                                            Telegram is working, Only issue with facebook.
                                            You can text me, I will provide facebook APP ID and secret key.

                                            1 Reply Last reply
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