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Cloudron Forum

Apps | Demo | Docs | Install

Chatwoot - authenticating with facebook

Scheduled Pinned Locked Moved Solved Chatwoot
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  • mdreiraM Offline
    mdreiraM Offline
    mdreira translator
    wrote on last edited by
    #1

    Hi guys!

    When I start to configure facebook messenger as an inbox in chatwoot, I get the message:

    Authenticating with facebook... https://prnt.sc/VnCqoa9H53RM

    But it never manages to connect with facebook.

    Thank you

    jdaviescoatesJ murgeroM 2 Replies Last reply
    0
  • jdaviescoatesJ Offline
    jdaviescoatesJ Offline
    jdaviescoates
    replied to mdreira on last edited by
    #2

    @mdreira have you already tried turning off browser plugins and/ or tring in a private/ incognito tab?

    I use Cloudron with Gandi & Hetzner

    mdreiraM 1 Reply Last reply
    0
  • mdreiraM Offline
    mdreiraM Offline
    mdreira translator
    replied to jdaviescoates on last edited by
    #3

    @jdaviescoates yes.

    1 Reply Last reply
    0
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #4

    are there any errors in the app logs or failing requests in your browser?

    subvenS 1 Reply Last reply
    0
  • subvenS Offline
    subvenS Offline
    subven
    replied to nebulon on last edited by
    #5

    Nothing related to CSP headers either mmh?

    Check the logs and post the output while runnig the request.

    1 Reply Last reply
    0
  • murgeroM Offline
    murgeroM Offline
    murgero App Dev
    replied to mdreira on last edited by
    #6

    @mdreira Did you setup the Facebook developer app for your domain? You gotta do that first.

    https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup

    --
    https://urgero.org
    ~ Professional Nerd. Freelance Programmer. ~
    Matrix: @murgero:urgero.org

    mdreiraM 1 Reply Last reply
    1
  • mdreiraM Offline
    mdreiraM Offline
    mdreira translator
    replied to murgero on last edited by
    #7

    @murgero No I didn´t

    Ok, tomorrow I'll try to.

    Thank you!

    1 Reply Last reply
    1
  • mdreiraM Offline
    mdreiraM Offline
    mdreira translator
    wrote on last edited by mdreira
    #8

    Hi!

    I've already done it.

    I have created an app on Facebook and I have put the 3 environment variables in the "env" folder (I don't know if I have to put the access token as well).

    After restarting the chatwoot app in cloudron, I try again to create the inbox with FB Messenger.

    This is what happens: https://share.getcloudapp.com/bLu5192B

    A connection window opens and stays there. I don't know what I did wrong, it's a bit hard to get this up and running.

    I don't see any errors in the application logs.

    The Facebook app may need to be approved by them. I'm not sure if it's active.

    murgeroM 1 Reply Last reply
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  • girishG girish moved this topic from Support on
  • murgeroM Offline
    murgeroM Offline
    murgero App Dev
    replied to mdreira on last edited by
    #9

    @mdreira Access token is probably required, I don't use the app so I'm not 100% sure, but there are 3 variables to change (which by your posted you changed.)

    Can you disable ad-blocker and try?

    --
    https://urgero.org
    ~ Professional Nerd. Freelance Programmer. ~
    Matrix: @murgero:urgero.org

    mdreiraM 1 Reply Last reply
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  • mdreiraM Offline
    mdreiraM Offline
    mdreira translator
    replied to murgero on last edited by mdreira
    #10

    @murgero I use the Brave browser and have adblockers disabled for all our domains.

    Just in case, I've also put this inside the "env" folder:
    FB_ACCESS_TOKEN={token here}

    But it's not working either.

    Does the Fb app have to be accepted by them?

    jdaviescoatesJ murgeroM 2 Replies Last reply
    0
  • jdaviescoatesJ Offline
    jdaviescoatesJ Offline
    jdaviescoates
    replied to mdreira on last edited by
    #11

    @mdreira said in Chatwoot - authenticating with facebook:

    Does the Fb app have to be accepted by them?

    Probably.

    I tried to get access to Twitter API to test it with Chatwoot and they wouldn't give it to me which was very frustrating. Wouldn't tell me why, either (but I think I may try again quote EU law that requires them to be clear - something I learned from the guy who makes the awesome FairEmail and his woes with Google Play Store)

    I use Cloudron with Gandi & Hetzner

    1 Reply Last reply
    1
  • murgeroM Offline
    murgeroM Offline
    murgero App Dev
    replied to mdreira on last edited by
    #12

    @mdreira Did you configure the facebook developer app to accept your domain? This is required to access the API

    --
    https://urgero.org
    ~ Professional Nerd. Freelance Programmer. ~
    Matrix: @murgero:urgero.org

    mdreiraM 1 Reply Last reply
    1
  • mdreiraM Offline
    mdreiraM Offline
    mdreira translator
    replied to murgero on last edited by
    #13

    @murgero Are you referring to the app basic configuration where it asks for the domain of the app? If so, then yes.

    1 Reply Last reply
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  • mdreiraM Offline
    mdreiraM Offline
    mdreira translator
    wrote on last edited by
    #14

    Has anyone successfully set up fb messenger on chatwoot?

    On the other hand, I have managed to configure telegram. I put the telegram bot in different groups but I don't receive the conversation in Chatwoot. I'm going to have to look deeper how to use the telegram bot with Chatwoot 🙄

    girishG 1 Reply Last reply
    0
  • girishG Offline
    girishG Offline
    girish Staff
    replied to mdreira on last edited by
    #15

    @mdreira Don't know about facebook, but we did manage to configure telegram with chatwoot just the other day.

    I remember that first time we set it up things didn't work. Then we re-setup the channel in botfather and it started working. You can also check the chatwoot logs which shows some activity. There is also a telegram bot command which shows that chatwoot has "registered" as a web hook. @nebulon probably remembers the command.

    1 Reply Last reply
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  • shivamkb17S Offline
    shivamkb17S Offline
    shivamkb17
    wrote on last edited by
    #16

    Hi, I have the same issue with Facebook app setup on cloudron instance, but on direct installation and docker is working perfectly.

    I don't understood why this issue in cloudron instance.

    1 Reply Last reply
    0
  • shivamkb17S Offline
    shivamkb17S Offline
    shivamkb17
    wrote on last edited by
    #17

    In firefox, new pop-up is opening, but no use, It's only blank page.
    https://ibb.co/g7SKWFW

    1 Reply Last reply
    0
  • shivamkb17S Offline
    shivamkb17S Offline
    shivamkb17
    wrote on last edited by
    #18

    HI @nebulon , Please Test from your end, Is this facebook app integration is working or not, Many people is facing this similar issue.

    mhgcicM 1 Reply Last reply
    0
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #19

    I do not have any facebook account to test this with. For telegram I also just follwed https://www.chatwoot.com/docs/product/channels/telegram/ and that worked.

    1 Reply Last reply
    0
  • shivamkb17S Offline
    shivamkb17S Offline
    shivamkb17
    wrote on last edited by shivamkb17
    #20

    Telegram is working, Only issue with facebook.
    You can text me, I will provide facebook APP ID and secret key.

    1 Reply Last reply
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