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  • App Store - Secondary domain on Free Sub

    Solved Support appstore subscription installation
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    1 Votes
    3 Posts
    438 Views
    S
    @girish Absolutely! No problem, I'll shoot you guys an email at that address. Thank you!
  • Lost Server Access to Cloudron Before Deleteing Apps

    Solved Support appstore
    3
    1 Votes
    3 Posts
    426 Views
    aessenA
    @nebulon @girish and @nebulon I know you two are so busy and so I apologise for not following up on this. I eventually was able to resolve this matter, though how remains a bit of a mystery but I think I just had to wait for the state to reset on its own. Anywho, sorry for not getting back to you on this.
  • How does the referral code/process work?

    Solved Support appstore referral
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    1 Votes
    5 Posts
    675 Views
    nebulonN
    The code is used while subscribing and once the payment succeeds the credits are applied.
  • Login to my.cloudron.io

    Solved Support appstore dashboard
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    1 Votes
    7 Posts
    534 Views
    girishG
    cloudron.io - this is Cloudron's website (the company) console.cloudron.io - this is the place where Cloudron's customers login to manage billing. you cannot manage apps or anything of that sort here yourdomain.com - this is the domain you gave when you installed Cloudron, the software, on your server. IMPORTANT: cloudron the company has no access to your servers. Cloudron the software is entirely selfhosted and only you have access to the server. my.yourdomain.com - this is your server's dashboard. this is where you manage apps and other things my.cloudron.io - this is actually Cloudron the company's, cloudron installation. you should not (and cannot) login here! With this in mind: When attempting to login us assigned IP it would redirect to my.cloudron.io. this cannot ever happen. how would I reach login when IP Changed/DNS is not available If IP changes, go to your DNS and then just change the IP address of my.yourdomain.com manually to the new IP. Are you talking about dynamic IP here? If so, use the Dynamic DNS feature. It will automatically update the DNS with a changing IP. Finally, if DNS itself is not available, I guess you have to use /etc/hosts . See also - https://docs.cloudron.io/troubleshooting/#unreachable-dashboard
  • AppStore returns 424

    Solved Support appstore
    22
    1 Votes
    22 Posts
    3k Views
    osoboO
    @girish Sorry for the delayed response. My server is also hosted in Singapore (by Hostinger). I've noted a couple of seconds delay to open Cloudron's app store but it is definitively back. Thank you again for the support !
  • I want to disable my subscription

    Solved Support subscription appstore
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    1 Votes
    2 Posts
    371 Views
    girishG
    @gog122 you can login at https://console.cloudron.io/#/login and cancel it there.
  • Cloudron Free Plan?

    Solved Support appstore subscription pricing
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    1 Votes
    7 Posts
    1k Views
    murgeroM
    @humptydumpty I think it was a bug or something as I uninstalled the app and tried to reinstall it and it failed. For reference I have the Vaultwarden and Gitea installed. The 3rd app was Firefly.
  • Cannot login to Cloudron.io

    Solved Support appstore
    5
    1 Votes
    5 Posts
    358 Views
    nebulonN
    Just to clarify, the account on your server itself, where Cloudron is installed, is NOT the same as the appstore account from cloudron.io
  • Scrolling "bug" on App Store

    Support appstore ui
    4
    2
    0 Votes
    4 Posts
    635 Views
    girishG
    Thanks. I guess Chrome on Mac hides scrollbars. On linux, it appears. [image: 1706779670743-e2934a5b-cc7a-4bee-b920-468b258225f8-image-resized.png]
  • Unable to create account for store?

    Solved Support appstore
    3
    1 Votes
    3 Posts
    635 Views
    D
    Attempting to get a password reset yielded no results, however the create account at the homepage is working so there is that. I wonder why it wouldn't let me create the account in the setup? Either way, I think I will be able to move forward. Thank you again!
  • scroll bug on the app appstore section

    Solved Discuss appstore
    3
    1
    1 Votes
    3 Posts
    436 Views
    D
    after an update of cloudron, all is ok now. Thanks
  • How to achieve my app store (wrong password)?

    Solved Support appstore
    3
    1
    1 Votes
    3 Posts
    445 Views
    girishG
    @VictorMC26 There are two totally separate accounts. One is to access your server's dashboard to install and manage apps. This is via my.domain.com . The account you have here is local to your server. The other is cloudron.io account. This lets you manage billing/subscription. The screenshot you posted appears in the 'App Store' view in your server's dashboard on first time use. It is asking for this account's password. If you don't have one, you have to sign up. Once signed up, you can use the My Account link on the top right at https://www.cloudron.io/ to manage billing/invoices.
  • Payment Declined

    Solved Support appstore subscription
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    1 Votes
    4 Posts
    653 Views
    girishG
    Will follow this up from support.
  • KeyError: 'cloudronId' during 7.5 setup

    Solved Support appstore install
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    1 Votes
    6 Posts
    807 Views
    potemkin_aiP
    @girish Thank you!
  • Caching on App Store page

    Feature Requests appstore
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    4 Votes
    2 Posts
    325 Views
    girishG
    Indeed, I have been noticing this as well. Our appstore server is a bit loaded now with so many cloudron installations out there. Time to add some caching.
  • List of apps supporting single sign on

    Solved Support appstore
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    1 Votes
    9 Posts
    1k Views
    nebulonN
    That status page now also takes app with OpenID integration into account. On the subject of OIDC, there are several that could be flagged as supporting SSO with little or no extra effort: So, the flag in the status page indicates not if the app could be integrated, but if the Cloudron package takes care of the integration automatically. Hopefully since we have OpenID support now, as you mention, we can add more to that list soon
  • System not working for the app store

    Solved Support unbound appstore
    2
    1 Votes
    2 Posts
    329 Views
    girishG
    Right, you need to figure why unbound is not starting. The logs are in journalctl -u unbound -fa . Note that if unbound doesn't work, DNS doesnt work properly on the server and makes this quite unstable (as you experienced already).
  • 1 Votes
    7 Posts
    1k Views
    scookeS
    @timconsidine [image: 1685478914017-for-free-adam-sandler.gif] Not meaning to dogpile on you @NoMan-0 , I just like the movies, the scene, the gif, and @timconsidine's post gave me reason to post it!!
  • cloudron account not working on web portal

    Solved Support appstore
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    0 Votes
    13 Posts
    2k Views
    girishG
    @inane It seems on some networks, our internal DNS resolver (unbound) does not work. It's not clear why. Is yours a private network or some public VPS provider ?
  • My account email is wrong

    Unsolved Support appstore
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    0 Votes
    7 Posts
    901 Views
    girishG
    @jasonsq if you can send us a mail at support@cloudron.io, we can help figure what is going on.