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I had the same issue and I was able to follow the steps given about setting up a redirection in Cloudron. In fact, I decided to write a full article about it to help others understand how to fix this issue step by step.
You will have to make sure you put the right DNS entries and then set up the redirection. Read this guide here and it will help you to fix this issue.

@mastadamus right, the spamlists won't work if those lookups get blocked. Currently, if the lookups fail, the mail server will simply go ahead and try to detect spam via spamassassin. It's just one of the metrics for spam detection. I guess it's fine if it's working OK for you without it .

@girish Just when I thought I understood DNS I learn about negative caching. Not sure if this was the issue, but it is possible. Thanks.

@girish No I've not patched manually, I have assumed 😛 sorry
I assumed the latest update was with the CNAME/A-record fix was live.

The thing was that my home server has been offline for a while and when I started it up it updated to from v7.0.4 to v7.1.3 then v7.1.3 to v7.1.4.

After that the DNS propagation didnt work any longer, as it had done before.

Nope, there's no AAAA record, just an "A+ Dynamic DNS Record"

Incidentally, I'm about to switch this domain to Hetzner, in any event. Namecheap is ok but also quite annoying from time to time...

@meaculpa hehe I was just about to comment here, since I wasn't able to reproduce it on my side.

Glad it worked out now for you. Always good to have such topic for others to find if they hit the same issue in the future.

a restart dit the trick! thank you.

@atrilahiji said in Installation gets stuck in "checking DNS" step:

@jakobgreenfeld Oh I missed the bit where theres only a txt record. Add an A record pointing my.domain.com to your IP. I've had nothing but trouble with Namecheap's API for configuring everything so I've started doing this:

A record for *.domain.com
A record for @

That did the trick! It's working now. Thanks!

@brutalbirdie Yeah, I tried their Ghost hosting once, until I found how far behind their version updating lagged, which led me to discover Cloudron 😄

@d19dotca What a read!

@andreasdueren said in Cloudron can't uninstall apps after access to domain got denied:

Sep 26 10:49:40 box:dns unregisterLocation: Error unregistering location A. retryable: false. message: Invalid access token statusCode: 403 code:9109

The directory message is just a warning can be ignored. The above message is the real error. Are you sure you are not using any other domain in the app which in turn uses some DNS provider? Are all the DNS providers manual ?

@andrewj720 Looks like DNS is not working on your server. You can also try host cloudron.io etc, I guess none of it working?

Can you check if your cloud firewall allows outbound port 53 UDP ? I think there was a post on this forum some time ago that someone had it blocked in AWS security group by mistake, for example.

Hey guys, sorry for the delay

I've updated the fork and the providers function, if I get permission to create a new branch or you open one I can open an MR with the new branch and let you review

Yup. This makes no sense.

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@joerodge I guess you got this sorted out by the time I approved your forum post? I can access your dashboard here:

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@girish That would be ideal! In fact if that can come in the next couple of months, I'll hold off my own DNS change until that's there. Because the whole "my." doesn't really conform to the standards that people expect when they need to enter in their server names for a mail server. I'd definitely love if Cloudron could use it's own "mail" subdomain and it's own certificate for the mail server portion so that I can still have clients connect to mail.<domain>.<tld> without impact since that's what I have told a dozen or so to do already over the last 1.5 years. 🙂

And no, the decision wasn't anything to do with Cloudron or DigitalOcean really. My main reason for the move away from DigitalOcean isn't anything to do with Cloudron or DigitalOcean. If you're curious... the decision was mostly for two reasons:

A movement from both myself and my clients to keep everything (as much as possible) in Canada. And my current DNS provider (LunaNode) has their infrastructure in Canada only (well France too, I believe). It's one of those "shop local" sort of things.

The DNS provider I currently use has a great feature that I can take advantage of in the future when running a secondary Cloudron server as a mirror image of the first one (waiting for that clustering capabilities in the future, hint hint haha). The advantage is that they have monitoring tools I can use, and based on those monitoring tools they can automatically update DNS records to the other IP address if monitoring detects one of the servers as "down" for whatever reason. To me this is like the health checks in load balancing, but I don't have to pay for load balancing with this solution. 😉 I see this as a further advantage to using LunaNode for the DNS management.

So yeah, nothing to do with Cloudron or DigitalOcean really, so no worries there. Just a decision made for various reasons (the biggest two above, but also a bit of my own OCD and others haha).

I will keep my primary domain on DigitalOcean then for now if you think the SSL cert for the mail subdomain would arrive in the next couple of months. 🙂 Because I think that's a fantastic idea, and I think that was something I mentioned or questioned back when I started using Cloudron because I was so surprised that it had to be "my." as that's not something that conforms to the standards of mail server hostnames, and I wanted to keep things more standard for my clients to avoid having to explain non-standard implementations. I say standard loosely here as I realize there's no official standard, but it's more a de-facto one that mail. is the subdomain to use, or imap., etc.

Hope that helps. 🙂

@girish Done - https://forum.cloudron.io/topic/3777/support-optional-cloudflare-proxied-record-creation

@nebulon For sure, yeah I figured it may need more interest before it's implemented, and realistically I'm probably the only Cloudron user who's hosting on LunaNode (though I'd love to know if others are too), as I think LunaNode is a nice hidden gem that's not overly used yet and I switched to them recently as I had heard great things and their pricing is pretty good. Brief recommendation at the bottom for anyone interested. I'll let them know too about Cloudron in case they can do anything to help out too. 👍

On the topic of DNS at LunaNode though... it seems pretty awesome from what I can tell, as it has integrated load balancing and failover which is perfect and works with their included monitoring feature too (which is like Uptime Robot but provided by LunaNode), and so if my monitor fails and I have a second DNS entry, it'll automatically remove the failed one from the DNS records temporarily until it's back online, giving only the backup DNS entry for the "hot standby" server. Hoping to take advantage of those features in the not too distant future if it's feasible for me to run a second "hot standby" server. Waiting on Cloudron to add in some functionality to clustering which I think is coming in v6. 😉 Once that's there, I hope to be able to do that. Nudge nudge. haha.

🗣 Brief recommendation based on my initial tests so far for other Cloudron users who want a good inexpensive hosting provider: I recently moved my Cloudron server from OVH to LunaNode to test out their performance, and the exact same Cloudron server in OVH used to take 10 minutes to fully come online after a reboot in OVH, and having restored that same server in LunaNode it now takes only 2-3 minutes to fully come online. That's also with some memory-intensive applications like Mastodon and NodeBB (which are always the last two to start in my environment given their resource usage). Same 8 GB nodes between OVH and LunaNode too. This performance improvement now cuts my downtime after reboots for security updates by almost 75%! That's my brief recommendation for LunaNode. haha.