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  3. Chatwoot - authenticating with facebook

Chatwoot - authenticating with facebook

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  • mdreiraM mdreira

    Hi guys!

    When I start to configure facebook messenger as an inbox in chatwoot, I get the message:

    Authenticating with facebook... https://prnt.sc/VnCqoa9H53RM

    But it never manages to connect with facebook.

    Thank you

    jdaviescoatesJ Offline
    jdaviescoatesJ Offline
    jdaviescoates
    wrote on last edited by
    #2

    @mdreira have you already tried turning off browser plugins and/ or tring in a private/ incognito tab?

    I use Cloudron with Gandi & Hetzner

    mdreiraM 1 Reply Last reply
    0
    • jdaviescoatesJ jdaviescoates

      @mdreira have you already tried turning off browser plugins and/ or tring in a private/ incognito tab?

      mdreiraM Offline
      mdreiraM Offline
      mdreira
      translator
      wrote on last edited by
      #3

      @jdaviescoates yes.

      1 Reply Last reply
      0
      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #4

        are there any errors in the app logs or failing requests in your browser?

        subvenS 1 Reply Last reply
        0
        • nebulonN nebulon

          are there any errors in the app logs or failing requests in your browser?

          subvenS Offline
          subvenS Offline
          subven
          wrote on last edited by
          #5

          Nothing related to CSP headers either mmh?

          Check the logs and post the output while runnig the request.

          1 Reply Last reply
          0
          • mdreiraM mdreira

            Hi guys!

            When I start to configure facebook messenger as an inbox in chatwoot, I get the message:

            Authenticating with facebook... https://prnt.sc/VnCqoa9H53RM

            But it never manages to connect with facebook.

            Thank you

            murgeroM Offline
            murgeroM Offline
            murgero
            App Dev
            wrote on last edited by
            #6

            @mdreira Did you setup the Facebook developer app for your domain? You gotta do that first.

            https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup

            --
            https://urgero.org
            ~ Professional Nerd. Freelance Programmer. ~

            mdreiraM 1 Reply Last reply
            1
            • murgeroM murgero

              @mdreira Did you setup the Facebook developer app for your domain? You gotta do that first.

              https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup

              mdreiraM Offline
              mdreiraM Offline
              mdreira
              translator
              wrote on last edited by
              #7

              @murgero No I didnยดt

              Ok, tomorrow I'll try to.

              Thank you!

              1 Reply Last reply
              1
              • mdreiraM Offline
                mdreiraM Offline
                mdreira
                translator
                wrote on last edited by mdreira
                #8

                Hi!

                I've already done it.

                I have created an app on Facebook and I have put the 3 environment variables in the "env" folder (I don't know if I have to put the access token as well).

                After restarting the chatwoot app in cloudron, I try again to create the inbox with FB Messenger.

                This is what happens: https://share.getcloudapp.com/bLu5192B

                A connection window opens and stays there. I don't know what I did wrong, it's a bit hard to get this up and running.

                I don't see any errors in the application logs.

                The Facebook app may need to be approved by them. I'm not sure if it's active.

                murgeroM 1 Reply Last reply
                0
                • girishG girish moved this topic from Support on
                • mdreiraM mdreira

                  Hi!

                  I've already done it.

                  I have created an app on Facebook and I have put the 3 environment variables in the "env" folder (I don't know if I have to put the access token as well).

                  After restarting the chatwoot app in cloudron, I try again to create the inbox with FB Messenger.

                  This is what happens: https://share.getcloudapp.com/bLu5192B

                  A connection window opens and stays there. I don't know what I did wrong, it's a bit hard to get this up and running.

                  I don't see any errors in the application logs.

                  The Facebook app may need to be approved by them. I'm not sure if it's active.

                  murgeroM Offline
                  murgeroM Offline
                  murgero
                  App Dev
                  wrote on last edited by
                  #9

                  @mdreira Access token is probably required, I don't use the app so I'm not 100% sure, but there are 3 variables to change (which by your posted you changed.)

                  Can you disable ad-blocker and try?

                  --
                  https://urgero.org
                  ~ Professional Nerd. Freelance Programmer. ~

                  mdreiraM 1 Reply Last reply
                  0
                  • murgeroM murgero

                    @mdreira Access token is probably required, I don't use the app so I'm not 100% sure, but there are 3 variables to change (which by your posted you changed.)

                    Can you disable ad-blocker and try?

                    mdreiraM Offline
                    mdreiraM Offline
                    mdreira
                    translator
                    wrote on last edited by mdreira
                    #10

                    @murgero I use the Brave browser and have adblockers disabled for all our domains.

                    Just in case, I've also put this inside the "env" folder:
                    FB_ACCESS_TOKEN={token here}

                    But it's not working either.

                    Does the Fb app have to be accepted by them?

                    jdaviescoatesJ murgeroM 2 Replies Last reply
                    0
                    • mdreiraM mdreira

                      @murgero I use the Brave browser and have adblockers disabled for all our domains.

                      Just in case, I've also put this inside the "env" folder:
                      FB_ACCESS_TOKEN={token here}

                      But it's not working either.

                      Does the Fb app have to be accepted by them?

                      jdaviescoatesJ Offline
                      jdaviescoatesJ Offline
                      jdaviescoates
                      wrote on last edited by
                      #11

                      @mdreira said in Chatwoot - authenticating with facebook:

                      Does the Fb app have to be accepted by them?

                      Probably.

                      I tried to get access to Twitter API to test it with Chatwoot and they wouldn't give it to me which was very frustrating. Wouldn't tell me why, either (but I think I may try again quote EU law that requires them to be clear - something I learned from the guy who makes the awesome FairEmail and his woes with Google Play Store)

                      I use Cloudron with Gandi & Hetzner

                      1 Reply Last reply
                      1
                      • mdreiraM mdreira

                        @murgero I use the Brave browser and have adblockers disabled for all our domains.

                        Just in case, I've also put this inside the "env" folder:
                        FB_ACCESS_TOKEN={token here}

                        But it's not working either.

                        Does the Fb app have to be accepted by them?

                        murgeroM Offline
                        murgeroM Offline
                        murgero
                        App Dev
                        wrote on last edited by
                        #12

                        @mdreira Did you configure the facebook developer app to accept your domain? This is required to access the API

                        --
                        https://urgero.org
                        ~ Professional Nerd. Freelance Programmer. ~

                        mdreiraM 1 Reply Last reply
                        1
                        • murgeroM murgero

                          @mdreira Did you configure the facebook developer app to accept your domain? This is required to access the API

                          mdreiraM Offline
                          mdreiraM Offline
                          mdreira
                          translator
                          wrote on last edited by
                          #13

                          @murgero Are you referring to the app basic configuration where it asks for the domain of the app? If so, then yes.

                          1 Reply Last reply
                          0
                          • mdreiraM Offline
                            mdreiraM Offline
                            mdreira
                            translator
                            wrote on last edited by
                            #14

                            Has anyone successfully set up fb messenger on chatwoot?

                            On the other hand, I have managed to configure telegram. I put the telegram bot in different groups but I don't receive the conversation in Chatwoot. I'm going to have to look deeper how to use the telegram bot with Chatwoot ๐Ÿ™„

                            girishG 1 Reply Last reply
                            0
                            • mdreiraM mdreira

                              Has anyone successfully set up fb messenger on chatwoot?

                              On the other hand, I have managed to configure telegram. I put the telegram bot in different groups but I don't receive the conversation in Chatwoot. I'm going to have to look deeper how to use the telegram bot with Chatwoot ๐Ÿ™„

                              girishG Offline
                              girishG Offline
                              girish
                              Staff
                              wrote on last edited by
                              #15

                              @mdreira Don't know about facebook, but we did manage to configure telegram with chatwoot just the other day.

                              I remember that first time we set it up things didn't work. Then we re-setup the channel in botfather and it started working. You can also check the chatwoot logs which shows some activity. There is also a telegram bot command which shows that chatwoot has "registered" as a web hook. @nebulon probably remembers the command.

                              1 Reply Last reply
                              2
                              • shivamkb17S Offline
                                shivamkb17S Offline
                                shivamkb17
                                wrote on last edited by
                                #16

                                Hi, I have the same issue with Facebook app setup on cloudron instance, but on direct installation and docker is working perfectly.

                                I don't understood why this issue in cloudron instance.

                                1 Reply Last reply
                                0
                                • shivamkb17S Offline
                                  shivamkb17S Offline
                                  shivamkb17
                                  wrote on last edited by
                                  #17

                                  In firefox, new pop-up is opening, but no use, It's only blank page.
                                  https://ibb.co/g7SKWFW

                                  1 Reply Last reply
                                  0
                                  • shivamkb17S Offline
                                    shivamkb17S Offline
                                    shivamkb17
                                    wrote on last edited by
                                    #18

                                    HI @nebulon , Please Test from your end, Is this facebook app integration is working or not, Many people is facing this similar issue.

                                    mhgcicM 1 Reply Last reply
                                    0
                                    • nebulonN Offline
                                      nebulonN Offline
                                      nebulon
                                      Staff
                                      wrote on last edited by
                                      #19

                                      I do not have any facebook account to test this with. For telegram I also just follwed https://www.chatwoot.com/docs/product/channels/telegram/ and that worked.

                                      1 Reply Last reply
                                      0
                                      • shivamkb17S Offline
                                        shivamkb17S Offline
                                        shivamkb17
                                        wrote on last edited by shivamkb17
                                        #20

                                        Telegram is working, Only issue with facebook.
                                        You can text me, I will provide facebook APP ID and secret key.

                                        1 Reply Last reply
                                        0
                                        • nebulonN Offline
                                          nebulonN Offline
                                          nebulon
                                          Staff
                                          wrote on last edited by
                                          #21

                                          I do not have a facebook account itself though, not sure if this is required or not.

                                          1 Reply Last reply
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