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Cloudron Forum

Apps | Demo | Docs | Install

Chatwoot - authenticating with facebook

Scheduled Pinned Locked Moved Solved Chatwoot
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  • murgeroM Offline
    murgeroM Offline
    murgero App Dev
    replied to mdreira on last edited by
    #6

    @mdreira Did you setup the Facebook developer app for your domain? You gotta do that first.

    https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup

    --
    https://urgero.org
    ~ Professional Nerd. Freelance Programmer. ~
    Matrix: @murgero:urgero.org

    mdreiraM 1 Reply Last reply
    1
  • mdreiraM Offline
    mdreiraM Offline
    mdreira translator
    replied to murgero on last edited by
    #7

    @murgero No I didn´t

    Ok, tomorrow I'll try to.

    Thank you!

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  • mdreiraM Offline
    mdreiraM Offline
    mdreira translator
    wrote on last edited by mdreira
    #8

    Hi!

    I've already done it.

    I have created an app on Facebook and I have put the 3 environment variables in the "env" folder (I don't know if I have to put the access token as well).

    After restarting the chatwoot app in cloudron, I try again to create the inbox with FB Messenger.

    This is what happens: https://share.getcloudapp.com/bLu5192B

    A connection window opens and stays there. I don't know what I did wrong, it's a bit hard to get this up and running.

    I don't see any errors in the application logs.

    The Facebook app may need to be approved by them. I'm not sure if it's active.

    murgeroM 1 Reply Last reply
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  • girishG girish moved this topic from Support on
  • murgeroM Offline
    murgeroM Offline
    murgero App Dev
    replied to mdreira on last edited by
    #9

    @mdreira Access token is probably required, I don't use the app so I'm not 100% sure, but there are 3 variables to change (which by your posted you changed.)

    Can you disable ad-blocker and try?

    --
    https://urgero.org
    ~ Professional Nerd. Freelance Programmer. ~
    Matrix: @murgero:urgero.org

    mdreiraM 1 Reply Last reply
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  • mdreiraM Offline
    mdreiraM Offline
    mdreira translator
    replied to murgero on last edited by mdreira
    #10

    @murgero I use the Brave browser and have adblockers disabled for all our domains.

    Just in case, I've also put this inside the "env" folder:
    FB_ACCESS_TOKEN={token here}

    But it's not working either.

    Does the Fb app have to be accepted by them?

    jdaviescoatesJ murgeroM 2 Replies Last reply
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  • jdaviescoatesJ Offline
    jdaviescoatesJ Offline
    jdaviescoates
    replied to mdreira on last edited by
    #11

    @mdreira said in Chatwoot - authenticating with facebook:

    Does the Fb app have to be accepted by them?

    Probably.

    I tried to get access to Twitter API to test it with Chatwoot and they wouldn't give it to me which was very frustrating. Wouldn't tell me why, either (but I think I may try again quote EU law that requires them to be clear - something I learned from the guy who makes the awesome FairEmail and his woes with Google Play Store)

    I use Cloudron with Gandi & Hetzner

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  • murgeroM Offline
    murgeroM Offline
    murgero App Dev
    replied to mdreira on last edited by
    #12

    @mdreira Did you configure the facebook developer app to accept your domain? This is required to access the API

    --
    https://urgero.org
    ~ Professional Nerd. Freelance Programmer. ~
    Matrix: @murgero:urgero.org

    mdreiraM 1 Reply Last reply
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  • mdreiraM Offline
    mdreiraM Offline
    mdreira translator
    replied to murgero on last edited by
    #13

    @murgero Are you referring to the app basic configuration where it asks for the domain of the app? If so, then yes.

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  • mdreiraM Offline
    mdreiraM Offline
    mdreira translator
    wrote on last edited by
    #14

    Has anyone successfully set up fb messenger on chatwoot?

    On the other hand, I have managed to configure telegram. I put the telegram bot in different groups but I don't receive the conversation in Chatwoot. I'm going to have to look deeper how to use the telegram bot with Chatwoot 🙄

    girishG 1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to mdreira on last edited by
    #15

    @mdreira Don't know about facebook, but we did manage to configure telegram with chatwoot just the other day.

    I remember that first time we set it up things didn't work. Then we re-setup the channel in botfather and it started working. You can also check the chatwoot logs which shows some activity. There is also a telegram bot command which shows that chatwoot has "registered" as a web hook. @nebulon probably remembers the command.

    1 Reply Last reply
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  • shivamkb17S Offline
    shivamkb17S Offline
    shivamkb17
    wrote on last edited by
    #16

    Hi, I have the same issue with Facebook app setup on cloudron instance, but on direct installation and docker is working perfectly.

    I don't understood why this issue in cloudron instance.

    1 Reply Last reply
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  • shivamkb17S Offline
    shivamkb17S Offline
    shivamkb17
    wrote on last edited by
    #17

    In firefox, new pop-up is opening, but no use, It's only blank page.
    https://ibb.co/g7SKWFW

    1 Reply Last reply
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  • shivamkb17S Offline
    shivamkb17S Offline
    shivamkb17
    wrote on last edited by
    #18

    HI @nebulon , Please Test from your end, Is this facebook app integration is working or not, Many people is facing this similar issue.

    mhgcicM 1 Reply Last reply
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  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #19

    I do not have any facebook account to test this with. For telegram I also just follwed https://www.chatwoot.com/docs/product/channels/telegram/ and that worked.

    1 Reply Last reply
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  • shivamkb17S Offline
    shivamkb17S Offline
    shivamkb17
    wrote on last edited by shivamkb17
    #20

    Telegram is working, Only issue with facebook.
    You can text me, I will provide facebook APP ID and secret key.

    1 Reply Last reply
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  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #21

    I do not have a facebook account itself though, not sure if this is required or not.

    1 Reply Last reply
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  • shivamkb17S Offline
    shivamkb17S Offline
    shivamkb17
    wrote on last edited by
    #22

    A Facebook account is required to test it, but login pop-up is not opening. That's is the main issue. I have some more account, If you need it, I Will send you for app testing.

    1 Reply Last reply
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  • shivamkb17S Offline
    shivamkb17S Offline
    shivamkb17
    wrote on last edited by
    #23

    I am not able to Reply back to you message.

    1 Reply Last reply
    1
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #24

    hm strange. Well then send a mail to support@cloudron.io with the required env var settings

    1 Reply Last reply
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  • mhgcicM Offline
    mhgcicM Offline
    mhgcic
    replied to shivamkb17 on last edited by mhgcic
    #25

    @shivamkb17 said in Chatwoot - authenticating with facebook:

    HI @nebulon , Please Test from your end, Is this facebook app integration is working or not, Many people is facing this similar issue.

    Sorry to but in, but....

    Facebook Developer allows you to create test accounts that you can send Cloudron the information I.E logging email address and password generated in Facebook Developer for them to test without them having to create or giving their Facebook profile out.

    Ref: https://developers.facebook.com/docs/development/build-and-test/test-users/

    Mersey Hub Group CIC
    Non-profit Charitable Organisation
    https://www.mhgcic.org.uk

    1 Reply Last reply
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