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This happened to me to, and I had to do a full reboot to get the apps back up.

@Gary-Host Thanks. So to be clearer here about the update logs. First, tail the log file /home/yellowtent/platformdata/logs/box.log Now, start the update in the UI You will see something like this in the logs: 2022-03-17T05:30:00.012Z box:tasks startTask - starting task 3970 with options {}. logs at /home/yellowtent/platformdata/logs/tasks/3970.log 2022-03-17T05:30:00.012Z box:shell startTask spawn: /usr/bin/sudo -S -E /home/yellowtent/box/src/scripts/starttask.sh 3970 /home/yellowtent/platformdata/logs/tasks/3970.log 0 400 Now, you can check the log file as listed above at /home/yellowtent/platformdata/logs/tasks/3970.log That should give us info on why it's not updating.

@humptydumpty said in Backup Failed: This is most likely to do with postgresql not having enough memory. Please go to Services and bump up the postgres memory.

@scooke I am now having an issue with my Onlyoffice app Not responding Fails to update Logs show this every few minutes Oct 21 17:30:59 => Initialize database Oct 21 17:30:59 psql: error: connection to server at "postgresql" (fd00:c107:d509::80), port 5432 failed: Connection refused Oct 21 17:30:59 Is the server running on that host and accepting TCP/IP connections? Oct 21 17:30:59 connection to server at "postgresql" (172.18.0.34), port 5432 failed: Connection refused Oct 21 17:30:59 Is the server running on that host and accepting TCP/IP connections? Any thoughts ? EDIT : I checked Services and saw Redis for this app had stopped. Restarted w/o problem. But postgresql is shown in orange status and is trying to restart constantly. Those logs show : Oct 21 17:38:05 Debug mode. Sleeping Oct 21 17:38:20 Detected existing installation Oct 21 17:38:20 Resetting root password Oct 21 17:39:21 Detected existing installation Oct 21 17:39:21 Resetting root password Oct 21 17:40:23 Detected existing installation Oct 21 17:40:23 Resetting root password EDIT(2) : rebooted box, postgresql restarted, seems to have cleared the issue.

To close the thread here, the issue was simply that update to 7.5 was failing because @squareclouds 's cloudron is still on ubuntu 18 . One must upgade to Ubuntu 20 first before updating to 7.5.

@girish Seemed like maybe Ubuntu was finishing some updates on boot which was blocking ssh from starting. I was pinging on 80 and 443 ports but ssh wasn't responding on 22 or 202 for a while.

@girish I found this when i clicked update: [image: 1639218382101-61f3d999-30ce-405d-9639-1e1c26465759-image.png] Both my apps are running and are accessible. I now tried stopping the Nextcloud instance and started it. And it the app the 1 dead app is now 2 alive and 0 dead. Now i could update normally. Not sure what i missed in the first place but now works. Thanks for the help

I have added a retry now for the startup tasks on db failures in 7.0.2

@girish @nebulon I did not follow the upgrade tutorial for 16.04 → 18.04 → 20.04 entirely because I have some minor adjustments on the server that were blocking the upgrade. Also, there was a minor issue with docker in the past, where I edited the file /etc/apt/sources.list.d/docker.list so this whole problem was my fault

@privsec That worked, thanks!

@girish I would avoid deleting them, but instead migrate them to the deactivated directory.

@d19dotca Also, it's probably not clear from the UI because the UI is not optimized for the early upgraders. You can see https://git.cloudron.io/cloudron/box/-/blob/master/CHANGES for what exactly is the fix in the patch release.

Generally, I am wary of putting this information for general use (and even in docs) because many things can go wrong . So, please, if you care about the data, don't hesitate to contact us on support@ . We help regardless of the subscription plan.

@girish That did the trick. Thanks!

@imc67 said in Updating FreeScout failed: @girish said in Updating FreeScout failed: @imc67 there is a bug here . Can you apply this one liner and then set the memory limit https://git.cloudron.io/cloudron/box/-/commit/750f313c6a36d8d961892df4a41cb7c41faa1f1b ? You have systemctl restart box after you change that line in /home/yellowtent/box/src/apps.js. Will try this in a few hours @girish this solved the bug, thanks!

@drpaneas Just give that redis more memory. The "e1ca318a" is the app id. If you put in the search in the apps view, you will know which app's redis needs a bit more memory. It was reported earlier that pixelfed's redis needs more memory after the update. I guess this is because of update to Redis 5.

@johnbolt You should try a forced refresh (ctrl + shift + R on most browsers), to avoid cache issues

@girish ah so that’s because I was messing with dind for GitLab runner... whoops. Thanks for taking a look!

@imc67 I made https://git.cloudron.io/cloudron/box/-/issues/717 for keeping mail backups separately from the box backups.