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FreeScout

60 Topics 677 Posts
  • Dark Mode Now Available (unofficial)

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    robiR
    @humptydumpty you only need one ; per brace { } pair. Use a CSS validator to help you.
  • Searching error

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    girishG
    @vosika I think it's because mysql is OOMing. Can you go to Services -> MySQL and give it more memory?
  • FreeScout - Admin Passwort Reset

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    P
    @nebulon Thank you very much. You saved me 100 hours of work.
  • Latest package update not available?

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    girishG
    @ccfu Yes, looks like pushed it but didn't make it public. Our bad.
  • Cannot connect with TSL/SSL

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    ianhyzyI
    @ianhyzy so it looks like I spoke too soon- the test email came in, but the email I sent from my Gmail account never appeared
  • FreeScout 1.7.2: after importing translations only App available

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    imc67I
    @nebulon I can reproduce it on 2 of the 3 FreeScout instances, all three have at least LDAP: The one with only LDAP shows indeed the translations for LDAP FreeScout number 2 has: Block External Images, Custom Folders, Followers, LDAP Integration, Spam Filter, Tags FreeScout number 3 has: Block External Images, Followers, LDAP Integration, Spam Filter, Tags, Two-Factor Authentication I have a gut feeling it has to do with Block External Images, since I bought and installed it on 2 of the 3, those 2 have the issue.
  • Facebook module

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    nebulonN
    @vosika thanks for sharing this here! I will mark this then as "solved" given that it won't get fixed then it seems.
  • Latest update to 1.7.2 releases a long waited for module

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    nebulonN
    Ok there was a related new upstream release and I have update the Cloudron package now.
  • Connection errors in log

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    imc67I
    @nebulon I’ll keep an eye on this, it not every minute (scheduled fetch) but a few times a day so not a real big issue.
  • Chat Module Released

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    humptydumptyH
    @JLX89 @ccfu They released a new update to the chat module that now includes business hours. Chat Operating Hours added in the Chat Module v1.0.1 https://github.com/freescout-helpdesk/freescout/issues/1102#issuecomment-803952223
  • Custom email templates

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    girishG
    Ah ok, I completely misunderstood. I guess this entirely depends on whether the upstream project allows it. Might be worth asking in their issue tracker - https://github.com/freescout-helpdesk/freescout/issues
  • Importing existing backup in new app instance fails

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    MooCloud_MattM
    @imc67 yep, @girish fixed in seconds, like a superhero! was an issue with the system link in rsync, and I discovered the output of the error was on the app log file, not on the container that's why we couldn't find anything on the log in Cloudron initially.
  • Status LDAP integration?

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    humptydumptyH
    Would the 2FA carry over through LDAP if i switch my freescout instance over to the new version or do I also need to get the freescout 2FA module?
  • Browser Notifications?

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    murgeroM
    @humptydumpty said in Browser Notifications?: I post on here instead of the app's forum because it's not really an important issue and I just wanted to hear what other users are doing. Also, it's kind of annoying to have multiple forum accounts for basic questions. Thanks again! I was able to help this time, but regardless of it being annoying - this was the wrong forum to post in. Cloudron does not make the app FreeScout - it only packaged it for Cloudron. So support is limited to user experience almost exclusively. That said, I am glad you found a solution for this
  • Enable CORS in Freescout API

    Solved cors
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    nebulonN
    This is great news!
  • CSS not loading

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    girishG
    Our freescout install seems to be doing fine.
  • Ooops, I activated their LDAP plugin in a hurry and can't login now

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    marcusquinnM
    Posted on GitHub but I don't think the answer works with the Cloudron containerisation limits to accessing the Modules folder unless you change that? https://github.com/freescout-helpdesk/freescout/issues/847 I've solved anyway with a reinstall, costs more time but need to get on with testing other stuff.
  • This topic is deleted!

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  • Which port for fetching email ?

    Solved freescout smtp
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    marcusquinnM
    Also a useful thread on the subject of ports and autoconfig/autodiscover: https://forum.cloudron.io/topic/1296/add-dns-dav-registring/4?_=1595212232880
  • Chain of autoreplies

    Solved haraka auto-reply
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    imc67I
    @girish This is good news! However I'd better wait for 5.3 as this is a production Cloudron with high usage and I don't dare to change that code