Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content

FreeScout

78 Topics 851 Posts
  • LDAP Integration: Limit sync to groups selected in cloudron

    4
    1 Votes
    4 Posts
    1k Views
    girishG
    @im-fabian I think that behavior is fairly common in all apps. When users get removed from a directory, they don't get removed in the app itself on a sync. This is because there may be data specific to the user and (for the app) it's not clear what needs to be done . For example, maybe freescout has some tickets assigned to a delete user. What should it do? Assign to someone else/orphan them etc.
  • 2 Votes
    6 Posts
    2k Views
    nebulonN
    This fix is now part of the latest package release.
  • extra security measures to take

    2
    1 Votes
    2 Posts
    702 Views
    girishG
    @imc67 We use apache, so the next update will fix it.
  • Should I get the CRM module or use EspoCRM instead?

    12
    0 Votes
    12 Posts
    6k Views
    marcusquinnM
    @humptydumpty It's a taste of the future. Get ready to have some CBDC linked to some DNA ID all justified as an upgraded "I am not a robot" captchya. The internet is not reality. 🫥
  • Login into Freescout with Cloudron credentials

    Solved
    3
    0 Votes
    3 Posts
    1k Views
    E
    Ah ok, thanks a lot. I have overlooked this.
  • Importing from another server

    2
    0 Votes
    2 Posts
    1k Views
    girishG
    @ccfu I think LAMP would be the best first step. Afterwards, you can move it to FreeScout app proper.
  • 0 Votes
    3 Posts
    927 Views
    P
    @girish Thank you , this solved the issue.
  • Auto-update modules or have admin notified of available updates?

    3
    1 Votes
    3 Posts
    1k Views
    humptyH
    Finally got a response upstream but it’s a dead end. Unfortunately there is no such possibility and no plans to implement it.
  • Change timezone

    Solved timezone
    3
    0 Votes
    3 Posts
    2k Views
    J
    Thank you, I found it (at another place, not where I thought it is)!
  • Freescout Automation/Integration Q's

    1
    1 Votes
    1 Posts
    1k Views
    No one has replied
  • Telegram Notifications Module compatibility?

    Solved
    8
    1 Votes
    8 Posts
    4k Views
    jordanurbsJ
    Everything working great now. Thanks everyone.
  • This topic is deleted!

    Solved
    4
    0 Votes
    4 Posts
    22 Views
  • FYI: Knowledge Base Custom Domains

    Solved
    13
    1 Votes
    13 Posts
    5k Views
    J
    @nebulon Thank you so much, fixed on my side also!
  • Dark Mode (official module) activation error

    Solved
    7
    0 Votes
    7 Posts
    3k Views
    humptyH
    I used rm -r -f /path/ to delete the darkmode folder in the following places: /app/code/Modules/DarkMode /app/data/public-modules Then, installed and activated the Dark Mode module and it worked! For future reference (to self) https://askubuntu.com/questions/201775/how-do-i-remove-a-folder
  • How to add reCaptcha to the Customer Portal URL?

    2
    1 Votes
    2 Posts
    1k Views
    girishG
    @k2300455 I assume you mean https://freescout.net/module/end-user-portal/ ? You have to ask the upstream project about this. See https://freescout.net/contact-us/ on how to contact them. If you find out, please let us know here (we use freescout for support ourselves, so would be good to know).
  • cloudron mail server shows a strange message in email subject line

    3
    1
    0 Votes
    3 Posts
    2k Views
    girishG
    Can you try sending test mail ? That will eliminate whether this is something in the mail server/mail relay or FreeScout issue. As @subven suggested, you should try disabling all the modules and test things as well. The FS in the subject presumably means FreeScout.
  • FreeScout How to change app name in browser's tab?

    Moved freescout app name browser tab
    4
    0 Votes
    4 Posts
    2k Views
    K
    I see, that sucks. Thanks for the quick responses! I did purchase add-on modules for customization, widgets and others (For FreeScout). So far I'm liking the cloudron platform. Great work!
  • Log visitor IP Correctly instead of 172.18.0.1

    Solved
    3
    1
    2 Votes
    3 Posts
    2k Views
    njN
    @nebulon Thanks for the quick fix. I can confirm it works. No ipv6 on my cloudron yet.
  • Dark Mode Now Available (unofficial)

    15
    2
    2 Votes
    15 Posts
    6k Views
    robiR
    @humptydumpty you only need one ; per brace { } pair. Use a CSS validator to help you.
  • Searching error

    3
    0 Votes
    3 Posts
    656 Views
    girishG
    @vosika I think it's because mysql is OOMing. Can you go to Services -> MySQL and give it more memory?