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  • not recieving Registration and Password reset emails

    Unsolved Support email
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    1 Votes
    2 Posts
    26 Views
    girishG
    @MostlyHarmless welcome onboard! Just to double check , you are referring to the email from your Cloudron dashboard at my.domain.com, right ? (i.e not some email from cloudron.io) . Cloudron is entirely selfhosted. So, for my.domain , email is sent from your server (and not via our servers). It's quite common that your VPS provider blocks this. First step, is to check email status - https://docs.cloudron.io/email/#server-status . Is it all green? Are you able to send a test email via https://docs.cloudron.io/email/#send-test-email ? Check the mail server event log - https://docs.cloudron.io/email/#event-log
  • Cannot access cloudron dashboard

    Solved Support
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    J
    @andirahmat oh, it fixed itself?
  • File / directory ownership cannot be changed in file manager

    Solved Support filemanager
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    2 Votes
    3 Posts
    117 Views
    M
    Here's a workaround via terminal: https://docs.cloudron.io/packaging/cheat-sheet/#file-ownership
  • Restore not possible

    Unsolved Support
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    P
    @sponch you disabled Cloudron Backup Encryption or Nextcloud App Encription?
  • 0 Votes
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    167 Views
    avatar1024A
    I've also tried to create a mailbox (test@mydomain.coop) and set-up a redirect with roundcube to three "external" email addressed (@gmail / @posteo), delivery fails with all of them. So it is not specifically with Cloudron mailing lists but a bigger issue with redirects in general. @staff any clues?
  • 2 Votes
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    49 Views
    P
    @task Totally agree with you: "I'm grateful this happened early". If something has to happen, better sooner than later... I had the same issue with iDrive e2 (and ended up switching). Keep us updated on your Cloudflare R2 experience, okay?
  • How to connect Cloudron apps to an existing MS-SQL database?

    Unsolved Support mysql database
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    J
    By connect do you mean for analytics (like for n8n, metabase, grafana, superset) ? Or do you mean you want the apps to use MS-SQL as the database?
  • Can I move from yearly to monthly subscription?

    Solved Support subscription
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    J
    @eddowding said in Can I move from yearly to monthly subscription?: Setup intercom with Fin ai or something (chatwoot have ai now I think) so you can do support without having to do support. Unfortunately, we cannot use AI for Support. The company's GDPR and privacy policy prevents us sending customer information and customer tickets into any AI or in fact any 3rd party service. It would be a big change to hand out data, and we have to inform all our existing users of this change as well. By design, we don't track anything about our users other than credit card via Stripe . The issue is not technical but mostly business related (as I understand).
  • Memory exhausted on wp site affecting entire server

    Unsolved Support docker resources
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    M
    I get this: docker inspect 5130e1789e1e | grep Memory "Memory": 5368709120, "MemoryReservation": 0, "MemorySwap": -1, "MemorySwappiness": null,
  • New Install - SSL Cert Won't Generate/Renew

    Unsolved Support certificates
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    J
    Have you checked the logs already? Go to Domains -> Renew Certs . That will show the logs for the renewal . Which DNS scheme/provider are you using? Manual/Wildcard or one of the programmatic ones?
  • Disk usage update problem

    Solved Support disk-usage
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    SansGuidonS
    @nebulon said in Disk usage update problem: Ah thanks for the clarification. Maybe we can think of some different UI which has an overview and some drilled down info if wanted. This would be awesome
  • Backup failed - Logs unavailable. Maybe the logs were logrotated.

    Solved Support logs
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    G
    It correctly resolved the issue. Thank you a lot !
  • External Provider (OIDC / OAuth) - Google Workspace

    Unsolved Support oidc
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    7 Posts
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    jamesJ
    Hello @Lomeu Unfortunately I can't provide much support with the Google Workspace LDAP. Just to make sure, you did follow the google guide for LDAP clients? https://support.google.com/a/answer/9048434?sjid=18438745481174821656-EU
  • setup get stuck in waitForDns

    Solved Support dns networking
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    C
    solved by adjusting existing DNS A Record entry. Changing from aaaa:bbbb:cccc:dddd:: to aaaa:bbbb:cccc:dddd::1
  • Migrating active Server

    Unsolved Support backups restore
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    2 Votes
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    W
    yes @james I have also thought of using that. but manually running it on all mailboxes sounds like a pain I don't want to go through. I guess the current way I envision it is writing a script for imapsync that uses the api of cloudron to get all mailboxes and impersonates the users of the mailboxes to auto run imapsync on them. but then again maybe a block of the port is the way to go, so I don't have to write that script. the whole backup and recover process should be done quite quickly anyways. I am wondering though if this is not something others have gone through as well?
  • Are successful/failed login attempts logged anywhere?

    Solved Support failed logs
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    M
    awesome as always, much obliged
  • domain name change

    Solved Support domains
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    J
    You should do this - https://docs.cloudron.io/troubleshooting/#domain-issues-expiry
  • Clean up external users that have accessed gitea instance

    Solved Support
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    1 Votes
    4 Posts
    60 Views
    infogulchI
    With help from Grok: https://grok.com/share/bGVnYWN5_baedbb67-0507-41f0-b26d-29da9f1b7f94 Exported users to delete with mysql --user=${CLOUDRON_MYSQL_USERNAME} --password=${CLOUDRON_MYSQL_PASSWORD} --host=${CLOUDRON_MYSQL_HOST} ${CLOUDRON_MYSQL_DATABASE} -e "SELECT id FROM user WHERE FROM_UNIXTIME(created_unix) > '2025-03-01'" > /app/data/users-to-delete.txt Deleted the header name with vim Switch to git user sudo -u git bash Run a command to use the cli to purge each user in the list: while read -r id; do /home/git/gitea/gitea -c /run/gitea/app.ini admin user delete --id "$id" --purge; done < /app/data/users-to-delete.txt All bad users cleared but one (not sure why), deleted manually. Done!
  • iDrive E2 Backups Failing More Frequently

    Solved Support
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    P
    @d19dotca said in iDrive E2 Backups Failing More Frequently: What I had to do was delete the region hostname and re-enable it, which created my backup buckets somewhere else and allowed me to proceed without issue. The unfortunate part of this though was that it deletes all the files of course in the prior region, so what I did was first download a few important backups from it to my local disk and reloaded afterwards. I had the same rate-limiting issue with IDrive E2, but with a twist: my bucket was originally blazing fast in one region. After I deleted and recreated it (like you did), it became painfully slow—the exact opposite of your experience! I suspect their ‘region reassignment’ doesn’t guarantee consistent performance, maybe due to uneven server loads or hidden throttling. Moral of the story? With IDrive E2, if your bucket works fine, don’t touch it—even if they tempt you with ‘better regions.’
  • Services and all apps down due to cgroups error

    Solved Support cgroups docker
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    infogulchI
    Ok if I switch it to "Direct disk" it fails to boot but "GRUB (Legacy)" kernel option seems to boot fine.