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@mic-testing-123 We have replied from there asking for more info. (specifically the backup backend and the backup logs).

@DualOSWinWiz yes, correct. This looks like some kernel related issue or some missing ubuntu package. Can you try to make the NFS mounting work with just the CLI . This will remove Cloudron out of the equation. I think it is possible some missing package or miscompiled kernel.

Closed due to inactivity

Closed due to inactivity Note: A lot has changed for backups and will change even further with Cloudron 9. If this issue persists please reopen this as a new issue.

@TheMoodBoardz Does it fail with tgz format also? Not sure how to debug this since it is just crashing with no real logs. If you reach out at support@cloudron.io , we can debug further.

"Thank's" is like.... [image: 1722345022070-90ea0e22-68ef-4c6a-aa8f-2e9dbc9eebe4-image.png]

Ah, thanks! I hadn't seen the app-mail-folders before.

@girish I tried this one, but i get a sad no-go : Error put object cloudron-testfile. Message: Socket timed out without establishing a connection HTTP Code: TimeoutError I'll wait the next update Tx for the patch

no sorry. Just coincidentally having a similar issue with backups, at the same time I think. I can see why you'd think that, I kind of jumped into the conversation.

@girish I don't think it requires seal encryption. I believe using seal encryption causes a different code path to be taken that avoids the underlying bug but it is not the presence or absence of seal encryption in and of itself that I believe fixes the issue. After a kernel upgrade this works fine without seal encryption though I have now enabled it as it seems like a good idea to have anyway so making it the default is probably a good idea but as long as Ubuntu 22.04's default kernel version is 5.15.0-102 this issue will likely still occur.

@girish I saw that thread, its a different problem. One I was also having on another customers site. That site the backup goes to a windows workstation share. After the last prompt "server requires a reboot" triggered it. However because of the other threads existence I fixed it by clicking the SEAL encryption box. FYI That site is on 7.7.2

I got it, thx. I will check

@girish well, not sure why it didn't work before when I rotated my keys, but backups are back up.

@nebulon I don't really know the S3 system they used

This was implemented just last week here - https://git.cloudron.io/platform/box/-/commit/0fa281083e4dbf250b400a1e2f1dcc4ec70ae372

Things work like a charm indeed. I'll likely move the vps over soon or later once answering the question of where I should go. Also looking for a good option for CI/CD runner and to mitigate most issues faced this last month with Contabo.

@girish said in Make Cloudron Restore dialog more Human friendly: Is there any easy fix which does not involved coding? Yes, have the pattern available in the textbox so it's obvious what is expected. It's more the "backup date/box ver file" than just a "path".

thanks, fixed in https://git.cloudron.io/cloudron/box/-/commit/1d1a7af48ebd41fa9a54f73c124a708c226e38e8

@nebulon Ok, I'll proceed with this suggestion.

This should all be automatically handled by Cloudron already based on whatever your retention policy is https://docs.cloudron.io/backups/#retention-policy