Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content

Support

Get help for your Cloudron

2.6k Topics 18.0k Posts
  • Docs

    Pinned Moved
    21
    2 Votes
    21 Posts
    3k Views
    girishG

    @taowang thanks, I have made them all the same now.

  • 0 Votes
    2 Posts
    3 Views
    nebulonN

    oh seems like Storj does not implement some S3 feature for filtering. Can you check how many objects you have in that path in your bucket?

    Can you maybe contact them to let them know and i maybe get some info if they will add this?

  • Login to my.cloudron.io

    Solved
    7
    1 Votes
    7 Posts
    90 Views
    girishG

    cloudron.io - this is Cloudron's website (the company)

    console.cloudron.io - this is the place where Cloudron's customers login to manage billing. you cannot manage apps or anything of that sort here

    yourdomain.com - this is the domain you gave when you installed Cloudron, the software, on your server. IMPORTANT: cloudron the company has no access to your servers. Cloudron the software is entirely selfhosted and only you have access to the server.

    my.yourdomain.com - this is your server's dashboard. this is where you manage apps and other things

    my.cloudron.io - this is actually Cloudron the company's, cloudron installation. you should not (and cannot) login here!

    With this in mind:

    When attempting to login us assigned IP it would redirect to my.cloudron.io.

    this cannot ever happen.

    how would I reach login when IP Changed/DNS is not available

    If IP changes, go to your DNS and then just change the IP address of my.yourdomain.com manually to the new IP. Are you talking about dynamic IP here? If so, use the Dynamic DNS feature. It will automatically update the DNS with a changing IP.

    Finally, if DNS itself is not available, I guess you have to use /etc/hosts . See also - https://docs.cloudron.io/troubleshooting/#unreachable-dashboard

  • backup fails

    Solved
    7
    1 Votes
    7 Posts
    94 Views
    scookeS

    Are you both @AartJansen and @genies305 ??

  • 3 Votes
    3 Posts
    615 Views
    32463

    Has anyone tried this and gotten it to work or even just using a VPS as an exit node without proxy?

  • Wildcard domain expect A record for the service

    Solved
    11
    1 Votes
    11 Posts
    97 Views
    girishG

    Ah ok. I guess, let us know if it happens again!

  • Cannot update Cloudron, problem with GRUB

    Solved
    3
    1 Votes
    3 Posts
    37 Views
    M

    Thanks, it's solved. No disk wasn't changed. It's running on AWS.

  • 1 Votes
    2 Posts
    28 Views
    girishG

    @JOduMonT an email server (without email relays) requires a public IP. There is no way around this. Even if you add a second IP, the second IP will be exposed and one can always access your Cloudron dashboard via that IP address. Just have to put an entry in /etc/hosts on my laptop and point that floating IP to my.domain.com and that's it.

    I guess you are looking for a way to "sandbox" mail server to a specific IP somehow. We don't have a way to do this in Cloudron. I can move this to Feature Requests.

    But also, it might be easier to just create another VM and run mail on the other VM? Security wise , this is the easiest and cleanest instead of writing a lot of code to make sure mail server and dashboard despite being on the same server don't step on each other (networking wise).

  • Proxying email with Cloudflare

    Unsolved
    3
    0 Votes
    3 Posts
    29 Views
    girishG

    @taowang note that your IP is actually leaked. If you follow the MX record of your domain, you will find your server IP in the DNS. I think this is what the Cloudflare doc is trying to tell you.

  • OVH Object Storage

    Solved
    5
    1 Votes
    5 Posts
    34 Views
    P

    @girish I tried this one, but i get a sad no-go :
    Error put object cloudron-testfile. Message: Socket timed out without establishing a connection HTTP Code: TimeoutError
    I'll wait the next update 🙂
    Tx for the patch

  • 1 Votes
    9 Posts
    203 Views
    girishG

    @gerard thanks for testing. A fix for this is coming next release.

    The issue is fairly recent. SpamHaus made some policy change when requests come from IPv6 addresses.

  • AppStore returns 424

    Solved
    21
    1 Votes
    21 Posts
    167 Views
    T

    @girish

    My server is hosted in Singapore by Hosthatch (M247). There does appear to be a significant speed issues with an eclectic selection of hosts.

    Disabling IPv6 seems to help a bit. Though, I am migrating servers as we speak.

    Thanks again for working out the issue! Much appreciate the speedy support.

    --------------------------------------------------------------------------- Speedtest.net (Region: EUROPE) --------------------------------------------------------------------------- Location Latency Loss DL Speed UP Speed Server ISP: HostHatch LLC Nearest 1.15 ms 0.0% 8454.38 Mbps 7303.20 Mbps MyRepublic Singapore - Singapore London, UK 243.81 ms 0.0% 475.24 Mbps 327.99 Mbps M247 Ltd - London Manchester, UK 293.50 ms N/A 273.58 Mbps 245.72 Mbps Vodafone UK - Manchester Dublin, IE 333.20 ms 0.0% 1162.39 Mbps 229.84 Mbps Three Ireland - Dublin Amsterdam, NL 343.10 ms 0.0% 1.15 Mbps 229.11 Mbps Melbicom - Amsterdam Eygelshoen, NL 336.44 ms 0.0% 1.04 Mbps 90.83 Mbps SkyLink Data Center BV - Eygelshoven Paris, FR 309.83 ms N/A 883.20 Mbps 261.13 Mbps ORANGE FRANCE - Paris Marseille, FR 307.23 ms 0.0% 2459.84 Mbps 252.28 Mbps GSL Networks - Marseille Madrid, ES 253.34 ms 0.0% 1220.94 Mbps 272.96 Mbps Orange - Madrid Barcelona, ES 320.58 ms 0.0% 1059.18 Mbps 248.52 Mbps Adamo - Barcelona Lisbon, PT 352.03 ms 0.0% 2.70 Mbps 204.72 Mbps Edgoo Networks - Lisbon Rome, IT 328.83 ms 0.0% 2288.38 Mbps 225.60 Mbps TIM SpA - Rome Milan, IT 310.19 ms 0.0% 1389.43 Mbps 258.39 Mbps Fastweb SpA - Milan Zurich, CH 345.50 ms 0.0% 2.30 Mbps 214.52 Mbps Sunrise Communication AG - Zurich Frankfurt, DE 311.55 ms 0.0% 1550.73 Mbps 252.18 Mbps Deutsche Telekom - Frankfurt am Main Berlin, DE 350.03 ms N/A 1.16 Mbps 109.76 Mbps Misaka Network, Inc. - Berlin Vienna, AT 314.64 ms 0.0% 2455.41 Mbps 251.89 Mbps A1 Telekom Austria AG - Vienna Budapest, HU 362.27 ms 0.0% 0.56 Mbps 199.73 Mbps ATW Internet Kft. - Budapest Gdansk, PL 322.86 ms 0.0% 2236.89 Mbps 251.03 Mbps T-Mobile Polska S.A. - Gdańsk Warsaw, PL 322.19 ms 0.0% 2035.88 Mbps 244.78 Mbps Orange Polska S.A. - Warsaw Lviv, UA 370.95 ms 0.0% 5.47 Mbps 204.86 Mbps Kyivstar - Lviv Kyiv, UA 370.82 ms 0.0% 7.30 Mbps 224.98 Mbps O3 - Kyiv Bucharest, RO 393.82 ms 0.0% 2.77 Mbps 220.72 Mbps Orange Romania SA - Bucuresti Timisoara, RO 352.97 ms 0.0% 0.69 Mbps 201.51 Mbps Digi Helsinki, FI 354.19 ms 0.0% 2.16 Mbps 194.89 Mbps Elisa Oyj - Helsinki Stockholm, SE 360.64 ms 0.0% 0.44 Mbps 201.32 Mbps i3D.net - Stockholm Oslo, NO 371.58 ms 0.0% 1.26 Mbps 205.46 Mbps Telia Norge AS - Oslo Moscow, RU 410.73 ms 0.0% 212.83 Mbps 193.05 Mbps MTS - Moscow Petersburg, RU 400.02 ms 0.0% 243.48 Mbps 206.53 Mbps MegaFon - Saint Petersburg Istanbul, TR 341.64 ms 0.0% 3.60 Mbps 234.38 Mbps Turkcell - Istanbul Tbilisi, GE 368.47 ms 0.0% 2047.49 Mbps 202.74 Mbps Silknet JSC - Tbilisi ---------------------------------------------------------------------------
  • Backup uploading stalls

    11
    0 Votes
    11 Posts
    120 Views
    P

    @nichu42 This could be a reason... I think source causes should be outside of Cloudron.

    Let us know 🙂

  • This topic is deleted!

    1
    0 Votes
    1 Posts
    1 Views
    No one has replied
  • 1 Votes
    9 Posts
    105 Views
    marcusquinnM

    @jdaviescoates Says me, since www. tells people to expect the main brand website. naked doesn't tell them anything, eg: SaaS apps often use naked for their login, and www. for the marketing site.

    Check out pretty much any big brand you can think of that ought to know, www.google.com etc.

    I'm sure I read a deeper article on the whys somewhere, but I was in your shorter is better camp for a long time until I realised there were good reasons for the www. being the destination.

    Cookies containment from subdomains and use of CDNs are a couple of reasons I remember off the top of my head. I'm sure there's others.

  • Brute forcing attempts for sftp access?

    Solved
    8
    1 Votes
    8 Posts
    155 Views
    girishG

    @thoresson yes. If you have a Cloud firewall, you can also whitelist just your IP for port 222.

  • Cloudron OIDC & Alias-Domains

    Solved
    3
    2 Votes
    3 Posts
    73 Views
    nebulonN

    Will be fixed with next release: https://git.cloudron.io/cloudron/box/-/commit/ec7dabc1c72c2f34c3f3474bc4b3c903bb2d693d

  • Solr+SOGo

    Moved Solved
    9
    2 Votes
    9 Posts
    145 Views
    girishG

    This was a regression in Cloudron 7.7. Thanks for reporting @AartJansen

    Fixed in https://git.cloudron.io/cloudron/box/-/commit/1afa2e87ec93881ebcd1f79d83d4477467b40770

  • Installed apps appear as "Uninstalled app"

    Solved
    4
    2 Votes
    4 Posts
    66 Views
    girishG

    @shifty thanks for the update! Glad it got solved.

  • 2 Votes
    7 Posts
    83 Views
    scookeS

    I'm impressed @fbartels! Sincerely! Your profile should be more like this:

    fbartels.png