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  • Restore backup failed after 20h - Error 70

    Solved backup restore
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    0 Votes
    3 Posts
    153 Views
    nebulonN
    There is also a Logs dropdown button in the backups view which opens the corresponding log file in the logsviewer, from there the full logs can also be downloaded, avoiding the need to ssh into the server.
  • Cloudron behind CGNAT/Cloudflare Tunnel: queryNs ETIMEOUT

    Solved cloudflare cloudflared
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    1 Votes
    3 Posts
    166 Views
    jamesJ
    Hello @cbcun Great to read that you were able to resolve this issue yourself.
  • Backup everything issue

    Solved backup
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    1 Votes
    6 Posts
    226 Views
    jamesJ
    Hello @miednr Yes, for stopped apps a new backup will not be created since nothing has changed. See: https://docs.cloudron.io/backups#retention-policy For installed apps and box backups, the latest backup is always retained regardless of the policy. This ensures at least one backup remains preserved even if all backups fall outside the retention policy. This also preserves the latest backup of stopped apps when not referenced by any box backup. Did you know you can also archive apps? https://docs.cloudron.io/apps#archive
  • Cannot back up apps and update to the new Cloudron version

    Solved backup dns
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    428 Views
    Z
    @girish Thank you, after upgrading to Cloudron version 9.0.17 (latest), everything started working again.
  • Are Ubuntu security updates still automatic?

    Solved ubuntu server security
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    368 Views
    imc67I
    we're getting closer, this is a part of the scheduled one this morning: 2026-02-06 06:09:31,611 WARNING Could not figure out development release: Distribution data outdated. Please check for an update for distro-info-data. See /usr/share/doc/distro-info-data/README.Debian for details. 2026-02-06 06:09:31,612 INFO Starting unattended upgrades script 2026-02-06 06:09:31,612 INFO Allowed origins are: o=Ubuntu,a=jammy, o=Ubuntu,a=jammy-security, o=UbuntuESMApps,a=jammy-apps-security, o=UbuntuESM,a=jammy-infra-security 2026-02-06 06:09:31,613 INFO Initial blacklist: 2026-02-06 06:09:31,613 INFO Initial whitelist (not strict): 2026-02-06 06:09:46,207 INFO Packages that will be upgraded: libc-bin libc-dev-bin libc6 libc6-dev libssl3 linux-generic linux-headers-generic linux-image-generic linux-libc-dev locales mysql-client-8.0 mysql-client-core-8.0 mysql-server-8.0 mysql-server-core-8.0 openssl screen 2026-02-06 06:09:46,208 INFO Writing dpkg log to /var/log/unattended-upgrades/unattended-upgrades-dpkg.log 2026-02-06 06:09:48,505 ERROR Installing the upgrades failed! 2026-02-06 06:09:48,505 ERROR error message: installArchives() failed 2026-02-06 06:09:48,506 ERROR dpkg returned a error! See /var/log/unattended-upgrades/unattended-upgrades-dpkg.log for details 2026-02-06 06:09:48,952 INFO Package libc-bin is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:48,954 INFO Package libc-dev-bin is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:48,956 INFO Package libc6 is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:48,957 INFO Package libc6-dev is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,016 INFO Package libssl3 is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,037 INFO Package linux-generic is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,044 INFO Package linux-headers-generic is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,051 INFO Package linux-image-generic is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,058 INFO Package linux-libc-dev is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,165 INFO Package locales is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,172 INFO Package mysql-client-8.0 is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,174 INFO Package mysql-client-core-8.0 is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,175 INFO Package mysql-server-8.0 is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,177 INFO Package mysql-server-core-8.0 is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,189 INFO Package openssl is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,224 INFO Package screen is kept back because a related package is kept back or due to local apt_preferences(5). The mentioned /var/log/unattended-upgrades/unattended-upgrades-dpkg.log: Log started: 2026-02-06 06:09:46 Preconfiguring packages ... Preconfiguring packages ... dpkg: unrecoverable fatal error, aborting: unknown system group 'netdata' in statoverride file; the system group got removed before the override, which is most probably a packaging bug, to recover you can remove the override manually with dpkg-statoverride E:Sub-process /usr/bin/dpkg returned an error code (2) Log ended: 2026-02-06 06:09:47 This is a left over of a "total" removing (2 weeks ago) of netdata installation years ago (now we have graphs in Cloudron 9 we don't need it anymore), I did: sudo dpkg-statoverride --list | grep netdata root netdata 755 /usr/share/netdata/www root netdata 755 /var/lib/netdata/www ~# sudo dpkg-statoverride --remove /usr/share/netdata/www ~# sudo dpkg-statoverride --remove /var/lib/netdata/www ~# sudo dpkg-statoverride --list | grep netdata I'll check tomorrow if the nightly unattended upgrade did work. Thanks @James for pointing the right direction!
  • All Cloudron Services down on my instance

    Solved
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    1 Votes
    9 Posts
    301 Views
    girishG
    @Kubernetes my bad, typo... fixed now.
  • CSP Issues

    Solved csp
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    0 Votes
    5 Posts
    269 Views
    nebulonN
    Cloudron does not set the CSP header unless a custom one is specified in the app configure view in the security page. However apps may set this on their own, either through headers or also as meta tags in the delivered pages. Cloudron does not interfere here. This is however a topic for each app which is not setting those according to your needs.
  • Issue with app updates when using Box Storage backups

    Solved backup storagebox hetzner
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    0 Votes
    8 Posts
    369 Views
    BenoitB
    I solved my problem by updating Cloudron to version 9.0.17. There’s no longer any need to run a backup before a manual app update.
  • Upgrading from Ubuntu 20.04 to 22.04 and get errors..

    Solved ubuntu upgrades
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    1 Votes
    13 Posts
    1k Views
    M
    @james thanks!
  • FAQ: ping6 -q -c 1 api.cloudron.io isn't returning an IP address.

    Solved ipv6 networking
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    1 Votes
    5 Posts
    259 Views
    luckowL
    Looks like there was a temporary issue with Hetzner routing. It's fixed now.
  • 1 Votes
    5 Posts
    230 Views
    SansGuidonS
    @james said in Bug in user selection UX and dashboard visibility setting in external link configuration: Hello @sansguidon I have looked into the issue and fixed it. Will be part of the next Cloudron release. Thanks @james
  • Volumes page does not show the volumes settings (file manager)

    Solved volumes dashboard
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    2 Votes
    3 Posts
    138 Views
    SansGuidonS
    Thanks @james
  • App restore not successful

    Solved backup restore storagebox disk space sshfs
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    1 Votes
    5 Posts
    260 Views
    J
    @tecbox thanks for the update!
  • Disk Usage calculation stuck

    Solved disk usage
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    1 Votes
    8 Posts
    370 Views
    mmolivierM
    Hi @girish sorry for the delay. I think -D does not necessarily impact performance, my test after removing -D was much quicker but after adding it again it was just as quick. Seems like there's some kind of filesystem caching. Maybe at some point I could analyse the differences but I suspect changing this doesn't impact performance so much. The part that does impact performance a lot is the -x flag, but as far as I've seen, that will only prevent iteration on the remote (s3fs) filesystem if du is initiated on the parent dir, e.g. /mnt and not on the mount itself /mnt/s3fs. Would be a lifesaver if you could add this, but understandable if it cannot be done. If it cannot be done, a workaround to exclude certain volumes from disk usage calculation would be fine too. Or maybe you could add an option to the Disk Usage UI: Offer an option to include/exclude certain volumes before actually executing calculation
  • 1 Votes
    2 Posts
    111 Views
    J
    @jdaviescoates yes, there was a sshfs backup bug and I think 9.0.14 and 9.0.15 had fixed for exactly this. Unfortunately, Cloudron has no way to "force update" a bugged release.
  • Cloudron won't update - No backup site for update

    Solved backup update
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    0 Votes
    8 Posts
    531 Views
    girishG
    @goseph10 that was a bug. I have fixed this in https://git.cloudron.io/platform/box/-/commit/1594d190eb29071c0aa11ff0a0e48554bb5fc04f You can edit /home/yellowtent/box/src/updater.js and fix line 229: if (!options.skipBackup && sites.length === 0) throw new BoxError(BoxError.BAD_STATE, 'No backup site is enabled to store automatic-update backups. Enable this in a backup site to continue.'); After that systemctl restart box
  • Hetzner-Cloud-Api: Zone not found

    Solved dns hetzner
    5
    2 Votes
    5 Posts
    290 Views
    nebulonN
    actually after looking closer in the code, the RRSet record api should also work as ich even for more records. It only would hit an issue, if one record has more than 25 values.
  • 1 Votes
    7 Posts
    376 Views
    I
    Hi @joseph . Thanks! Yes, the issue was with the encryption password. I successfully created a new app from the backup. However, one question remains: how can I restore a backup to NocoDB without recreating the app? The original restore (to the existing app) kept failing with the role already exists PostgreSQL error. Could this be related to memory limits? I checked and there seemed to be enough memory available everywhere. For context: my NocoDB has many records plus connections to external databases.
  • Backup Crash

    Solved backup scaleway object storage
    5
    0 Votes
    5 Posts
    242 Views
    sebastienserreS
    Thank you @james Increasing the part size has fixed the issue.
  • Trying to add a mailbox but says it already exsists

    Solved
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    1 Votes
    11 Posts
    469 Views
    apesorgukA
    Thanks for you help