Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content

Support

Get help for your Cloudron

3.3k Topics 23.1k Posts
  • 1 Votes
    9 Posts
    1k Views
    8
    There were a bunch of dangling images. Deleted those. Update failed because you no longer use AWS (....lol), but after https://forum.cloudron.io/post/59939 Update is complete. Well, 5 or 10 updates. Hey, everything kept working for years...! Surfer installed successfully. Thank you for your help! Note to anyone doing this in the future: the updates will result in a lot of backups (which can be removed via the web interface or at /var/backups) and a bunch of dangling or unused docker images which can be removed with docker system prune or docker system prune -a
  • Can't get a new certificate

    Solved certificates
    9
    1 Votes
    9 Posts
    2k Views
    girishG
    @userino you should also put that in /etc/sysctl.conf to make the setting persistent across reboots.
  • trying to install a shared ssl certificate on my web server

    certificates
    12
    0 Votes
    12 Posts
    2k Views
    adisonA
    @girish yeah, i did that.
  • Cloudron partial install but server seems active

    install setup mysql
    4
    1 Votes
    4 Posts
    934 Views
    girishG
    @joack said in Cloudron partial install but server seems active: I tried installing it on my recently updated ubuntu20.04 desktop As others warned, don't do this! It's not meant to be run this way. You can create a VM on your desktop and install it in the VM though. The error itself is happening because you probably are using MySQL already and this is conflicting with Cloudron installation.
  • Rotating backup parse error

    backups
    16
    0 Votes
    16 Posts
    3k Views
    girishG
    So, these errors are caused by the remote server. The XML error is returned by the AWS SDK in response to some remote error. Unfortunately, there is nothing much we do on Cloudron side to fix this.
  • an application backup is taking just about forever...

    14
    0 Votes
    14 Posts
    2k Views
    girishG
    For the app tasks, an 'x' button will appear on the right of the progress bar after 3 minutes or so. It's like this because once you cancel the task, you have to go to the Repair tab to bring it back up. We didn't want to show an 'x' immediately and complicate things.
  • Backup failed: du error: Command failed

    Solved backup backups disk-usage
    4
    1 Votes
    4 Posts
    710 Views
    necrevistonnezrN
    Might not be limited to „lock“ files: Today I had a similar error (first time ever!) du error: Command failed: du -Dsb "/home/yellowtent/boxdata/mail" du: cannot access '/home/yellowtent/boxdata/mail/vmail/[REDACTED]/mail/dovecot.list.index.log.2': No such file or directory
  • AVX support at netcup

    Solved avx netcup
    4
    1 Votes
    4 Posts
    889 Views
    robiR
    Always check the CPUs via cat /proc/cpuinfo | grep avx
  • Domain is in use in an app's mailbox section

    10
    0 Votes
    10 Posts
    2k Views
    nebulonN
    The mysql command should work as such, what error do you see?
  • How do I downgrade Cloudron subscription to free?

    Solved subscription
    4
    0 Votes
    4 Posts
    847 Views
    potemkin_aiP
    @nebulon I do and thank you – sending e-mail as we speak.
  • Some emails going to spam

    Solved mail spam
    9
    1
    3 Votes
    9 Posts
    2k Views
    C
    @THI_Staff Apologies for a late response on this. I haven't used this yet. I was grandfathered on some free monitoring elsewhere. That being said, some of the delivery reports tell you servers that attempted to send email on your behalf. That has helped me resolve some delivery issues where others were sending legitimate emails, but using one of our email addresses instead of theirs. That tripped a DMARC fail. I would start their service without and then see if you want more.
  • Let's Encrypt has shortened certificate validity

    ssl letsencrypt certificates
    2
    0 Votes
    2 Posts
    534 Views
    girishG
    @matix131997 my understanding is that issuance from E1 requires whitelisting of your LE account - https://letsencrypt.org/certificates/ . This is why ISRG Root X2 is still limited availability.
  • Cloudron Installation failed

    Solved installation
    3
    1 Votes
    3 Posts
    508 Views
    girishG
    Can you try pulling that image manually using docker pull registry.docker.com/cloudron/g raphite:3.4.2@sha256:bc30121baecfa887856de56278fca5a532543c8ff439b60dc178132d578 ?
  • ohmyform

    Solved
    3
    1 Votes
    3 Posts
    437 Views
    C
    @girish hello, how are you? thanks for the tip I will move the post to another thread
  • Question

    Solved email relay
    3
    1 Votes
    3 Posts
    605 Views
    girishG
    If you want to receive email, you have unblock incoming port 25. If you just want to send emails, then use a relay as @jdaviescoates suggested.
  • Cloudron Install - apt-get Update failed

    Solved installation
    4
    1
    1 Votes
    4 Posts
    607 Views
    N
    @girish thanks that worked
  • what happens if you change your domain dns settings on cloudron

    Solved domains dns
    2
    1 Votes
    2 Posts
    415 Views
    girishG
    @pixeltablet as long as the DNS settings are copied over to cloudflare, everything will continue to work. You can also make Cloudron add the DNS entries into Cloudflare by first switching to cloudflare and then sync DNS - https://docs.cloudron.io/domains/#sync-dns . Just so you don't hit any DNS issues, you can add the 'my' subdomain record manually into Cloudflare.
  • After fixing an expired cert, dashboard and apps are unreachable.

    Solved
    4
    1 Votes
    4 Posts
    496 Views
    Z
    I thought I would just restart the server in case that fixes things after the weekend. The dashboard came up and I was able to start troubleshooting the unresponsive apps. I guess this is one of those things that cloudron fixes itself with those health checks. Thanks
  • Installation reverted to default - unable to restore using web interface

    Solved update
    7
    0 Votes
    7 Posts
    1k Views
    necrevistonnezrN
    ... or even in the docs (which are, by the way, excellent!)
  • Cloudron Upgrade issue

    Solved update
    8
    0 Votes
    8 Posts
    1k Views
    E
    Thank you, that has solved the problem!